Mercedes-Benz of Wesley Chapel

I have a lot to say - starting with the fact that he did not check my rims and *assured* me it was my tires. After taking my car back, to try and find tires on my own (since he also told me he would not be not check my rims and *assured* me it was my tires. After taking my car back, to try and find tires on my own (since he also told me he would not be able to get them in stock for a month and that he had checked ALL local places), I come to find out it was a cracked rim with damage to my struts. This is *after* going to Tires Plus who told me they could get the tires in TWO DAYS! And they did! Then when they went to replace the tire is when Tires Plus saw the rim was cracked. I finally called Mercedes-Benz of Tampa who got me an appointment in 3 days, ordered a rim from the Jacksonville store that arrived in two days AND they told me that they had that tire in stock by the dozens! Wesley Chapel dealership made me lose TIME and MONEY bc I rented cars and missed work, due to the lies and laziness of their service department. I work at a big law firm and am now telling EVERYONE to avoid this dealership! More

Mark Scotch with my service advisor and he went above and beyond to make everything work for me I really appreciate all the work that he did for me you should be lucky to have him with you beyond to make everything work for me I really appreciate all the work that he did for me you should be lucky to have him with you More

I did not purchase a vehicle from here because I could not find the right fit for me. However, Skylar who was my salesperson was absolutely phenomenal!!! They world hours over several weeks to try and fi not find the right fit for me. However, Skylar who was my salesperson was absolutely phenomenal!!! They world hours over several weeks to try and find the car for me. I want to say I am a bit picky and had a very particular vehicle in mind for a specific price. I was not looking for a Mercedes. I highly recommend Skylar for anyone looking to purchase a vehicle from this dealership! More

Number OneMercedes-Benz Dealership !!!Luis Fontanez our Number OneMercedes-Benz Dealership !!! Luis Fontanez our sales consultant, Great Selection, unbelievable Price! Highly recommend! Number OneMercedes-Benz Dealership !!! Luis Fontanez our sales consultant, Great Selection, unbelievable Price! Highly recommend! More

Mark is the most amazing guy there. He has been always be there for me. His service is outstanding. Thank you Mark Blanca & Peter Jalaff be there for me. His service is outstanding. Thank you Mark Blanca & Peter Jalaff More

This is the worst Dealership I have had to deal with. They tell you one thing and totally don't stand up to their word. They think because they are a Mercedes dealership that the RICH will take care of They tell you one thing and totally don't stand up to their word. They think because they are a Mercedes dealership that the RICH will take care of them, and while that may be true there are plenty of regular people that would also enjoy that kind of vehicle as well...... And let me just mention that I have Purchased 4 Cars from this dealership and NEVER AGAIN!!!!!!! More

I was extremely pleased with Service Director Michelle Jones in resolving a problem with a service scheduling. She was very courteous and professional in resolving my issue. She personally followed throug Jones in resolving a problem with a service scheduling. She was very courteous and professional in resolving my issue. She personally followed through to insure that my vehicle was serviced in a timely manner. More

New customer of Mercedes-Benz Wesley Chapel. So far my New customer of Mercedes-Benz Wesley Chapel. So far my experience with Service Dept. is satisfactory. I recently had issue with Brake Assist my car w New customer of Mercedes-Benz Wesley Chapel. So far my experience with Service Dept. is satisfactory. I recently had issue with Brake Assist my car were at the dealership for 4 days. The mechanic, Tanden, were on top of it communicating with MBenz Help Desk until he resolved the issue. Meanwhile Service Advisor, Susan Cardoso, is calling me at least 2x/day giving me an update. Just what I expected she would do. She's very responsible and pleasant to deal with. Susan deserves 5-star for her professionalism and outstanding service. More

I contacted the dealership about the car advertised. I was quoted a price but told it wasn’t available for lease. That seemed strange since it was advertised as new. I went to the dealership (40 min away) was quoted a price but told it wasn’t available for lease. That seemed strange since it was advertised as new. I went to the dealership (40 min away) and learned it was a demo and not for sale yet. They needed to replace that car before it could be sold. Why was it advertised if not available???!!!! And they cannot tell me when it will be available. I guess the ploy is to lure you in to buy something more expensive. Absolutely a waste of my time. More

Ashley Tucker was amazing! She helped me get exactly what I wanted! She was very patient with me through the heat and rain! I wanted! She was very patient with me through the heat and rain! More