Mercedes-Benz of Wesley Chapel

This was my first time at this dealership. It was easy to find and locate. It was easy to find and locate. More

RP is Awesome 😎 He greeted us at the door with a smile and he went over and beyond to put a smile on our face. Yes, there were hiccups behind the scene with Management and a few other things, still RP ga and he went over and beyond to put a smile on our face. Yes, there were hiccups behind the scene with Management and a few other things, still RP gave his all…Thank You! Would I recommend a friend…only if RP is in the building. Thanks again!!! More

Very friendly and experienced staff. They always welcome with small and always help with your questions or concern. I love this dealer site. They always welcome with small and always help with your questions or concern. I love this dealer site. More

TERRIBLE SERVICE! My car was towed by Mercedes roadside and my car was taken to Wesley Chapel instead of Tampa where my car was purchased from, 6 days they had my car My car was towed by Mercedes roadside and my car was taken to Wesley Chapel instead of Tampa where my car was purchased from, 6 days they had my car with not a phone call or an email telling me my car was there and never even offered me a loaner car until I had filed several complaints I got a call from the sales advisor at 130pm on the 6th day saying they have a loaner for me (an hour drive) and I have no car and work 2 jobs, but 6 days with no car they finally contacted me! This is supposed to be extreme customer service these cars aren’t cheap and I have a very expensive one, this will most likely be my LAST BENZ! So exhausted I’ve been on the phone for 2 days trying to locate my car and find out what’s going on! More

Susan was my adviser , she had all my paper work ready & focused on my concerns . focused on my concerns . More

Evasive in answering basic questions. Tried to force add-ons to advertised price. Disappointed in sales rep. Then became pushy with multiple texts and calls from sales and management. Tried to force add-ons to advertised price. Disappointed in sales rep. Then became pushy with multiple texts and calls from sales and management. More

The service advisor listened to understand my concerns and resolved my concerns. He was polite, caring, and honest. and resolved my concerns. He was polite, caring, and honest. More

The service is always great, however I came in requesting service A2 per the message the car gave me, and what my invoice shows is Service B (much more expensive). I don't understand why but I didn't see it service A2 per the message the car gave me, and what my invoice shows is Service B (much more expensive). I don't understand why but I didn't see it until I got home and really looked at the bill.The car was ready at noon, but I wasn't given the bill for another 30 minutes. More

The drive from my house to the Dealership was a long one but absolutely worth it. Even though I got there at almost closing time, they still managed to service my car. Great service!!! but absolutely worth it. Even though I got there at almost closing time, they still managed to service my car. Great service!!! More

This dealership was very helpful. The salesman was kind. Dealership was very clean. I would recommend this dealership The salesman was kind. Dealership was very clean. I would recommend this dealership More