Mercedes-Benz of Wesley Chapel

The minute I entered the dealership I was greeted with a smile and escorted to my newly arrived vehicle. I was only at the dealer for about an hour, due to the efficiency of the staff. This was truly a plea smile and escorted to my newly arrived vehicle. I was only at the dealer for about an hour, due to the efficiency of the staff. This was truly a pleasurable buying experience! More

We come from a 230 mile distance to purchase this car. Very limited time to look thru where is something wrong or damaged. Sales person let us wait over 2 hours to get it washed. She new we have a long wa Very limited time to look thru where is something wrong or damaged. Sales person let us wait over 2 hours to get it washed. She new we have a long way to get back home. Did not have enough to find the 3 VERY wrong things witch would make me stop this purchase. Driver seat 2 inch tear $500.00 dollars to fix. In rear trunk area the spare tire lid and side wall is a large area burned by a leaking acid of old car battery spilled on large area Approximate damage $1.000.00 dollars on parts only no labor yet calculated and center counsel storage lid has broken spring it wont lift up $300.00 repair. I did signet the papers AS IS that would not be happened if I wold have the 2 hours to find the damages. Your specialist who looks at every car what gets traded or purchased by this Dealership did not bother to announce the damages to be fixed for a good happy sale. I'm very sad and disappointed about spending my MONEY at your dealership and would NEVER come back because I lost al my TRUST IN YOU. This is a 2 year old used car with 20.000 miles for $59.000 dollars and has been terribly mistreated by your previous customer and was probably charged for these damages or it's been auctioned by the wrong guy. More

It was good dealing with the sales team. Financing should have been taken care of before I got there, but it was not a big deal. I created a problem with family issues at the time and your s Financing should have been taken care of before I got there, but it was not a big deal. I created a problem with family issues at the time and your staff was very understanding and helpful. Overall a good experience. More

I never received a copy of the warranty papers I sign. I’ve called multiple time and spoke to the selling agent. My wife has also called multiple time. I’ve called multiple time and spoke to the selling agent. My wife has also called multiple time. More

I had a really great experience at Mercedes-Benz Wesley Chapel. I was able to purchase my first Mercedes-Benz vehicle from this dealership. The staff were very nice, professional and knowledgeable. Oh an Chapel. I was able to purchase my first Mercedes-Benz vehicle from this dealership. The staff were very nice, professional and knowledgeable. Oh and the cookies are the bomb! This is one of the best hospitable dealerships in the greater Tampa area. More

We recently purchased a 2024 GLE from Wesley Chapel MB and was truly impressed with the experience. My sales agent (Bruno Santelli) was an extremely knowledgeable of the product line and worked with us s and was truly impressed with the experience. My sales agent (Bruno Santelli) was an extremely knowledgeable of the product line and worked with us side by side through the entire process. His longstanding experience with MB was evident and extremely helpful in answering questions regarding features on various vehicles and how they have evolved over time. This is our 5th MB and now our go to dealership for service and future purchases. Thank you Bruno and Wesley Chapel MB. More

We went for service for both of our cars. One was scheduled and the other unscheduled. They were courteous and efficient and did a great job on both cars. One was scheduled and the other unscheduled. They were courteous and efficient and did a great job on both cars. More

Great service! From the moment you pull into the service bay these people go out of their way to make you feel special. Dealership is clean and all of the staff me From the moment you pull into the service bay these people go out of their way to make you feel special. Dealership is clean and all of the staff members are polite, professional and eager to help. Lindsey Roseberry the service advisor is absolutely fantastic. They always answer all of my questions and they get me in and out in a timely manner. More

Wesley Chapel Mercedes Benz dealership was very accommodating in bringing back the used car I was interested in after it had been transferred to another Auto Nation dealership that was pretty far a accommodating in bringing back the used car I was interested in after it had been transferred to another Auto Nation dealership that was pretty far away. Everyone is friendly and helpful and very professional. More

Overall great Customer Service, Justin Service Manager is always willing to help in any way possible. He`s a young man of his word. explain issues. Justin is an asset to your company. always willing to help in any way possible. He`s a young man of his word. explain issues. Justin is an asset to your company. More