Mercedes-Benz of Wesley Chapel

Sales and Sales Manager we’re fine however the Finance department was horrible, not advising of what they expect for payment from my credit union. Wasted over 3 hours to be told they weren’t going to acce department was horrible, not advising of what they expect for payment from my credit union. Wasted over 3 hours to be told they weren’t going to accept my credit unions check because they had already paid themselves for the vehicle I had financed they them and was trading in to MB. The GM was not in any way helpful except to tell us to use their financing! In the end, it was a Friday after 7pm and they said bring in a letter from your CU and we’ll do the deal. Mind you they knew the CU wasn’t opening until Monday, they sold the car Sunday! Turned around and did the same kind of deal (again) with MB of Tampa! Better car with less miles and top notch service! Autonation is NOT a company I will deal with in the future. More

Service department is very responsive but time estimating and consistent communication is lacking and needs to be improved and consistent communication is lacking and needs to be improved More

Working with Omer was a great experience. He found a car that fit our needs perfectly and showed us what the car was capable of. The Finance Manager was honest about maintenance expectations He found a car that fit our needs perfectly and showed us what the car was capable of. The Finance Manager was honest about maintenance expectations and helped us with all of the warranty packages. Overall great experience! Thanks Mercedes of Wesley Chapel!!! More

Very Pleased with your Dealership . ............Luis Fontanez our salesman is so excellent !!! He listens !!! He's has Patiences!!! Takes the time to explain everything !!! This is ............Luis Fontanez our salesman is so excellent !!! He listens !!! He's has Patiences!!! Takes the time to explain everything !!! This is our second purchase with him very Happy we found him !! More

Service was excellent. Thank you for the good work. We were very pleased, thank you. Thank you for the good work. We were very pleased, thank you. More

Very dissatisfied! Had to ask for help and get another adviser after waiting 40 min on a schedule appointment. Had issues after a normal Service D. Air pressure wasn’t Had to ask for help and get another adviser after waiting 40 min on a schedule appointment. Had issues after a normal Service D. Air pressure wasn’t checked, strut problem was not dedicated and my wind tint on the driver side was damaged. No attempt to even come to a resolution. Unhappy especially since I’ve taken my car there for 8 years More

It was definitely a great purchase experience at this dealership, from the sales agent to finance everything went smooth. They did a great job; I appreciate the cooperation and by being open to listen du dealership, from the sales agent to finance everything went smooth. They did a great job; I appreciate the cooperation and by being open to listen during the negotiation stages. This is our first Mercedes and my wife and I love it. More

I love the convenience at Wesley Chapel Mercedes Benz. Lindsay was professional, knowledgeable and infinitely patient and courteous to me. Lindsay was professional, knowledgeable and infinitely patient and courteous to me. More

Victoria and the team were great 😊 and am very happy with our purchase thank you again 😊 with our purchase thank you again 😊 More

Wesley Chapel Mercedes dealers are very cooperative and responsive. They help me get a car as my preferences and I has a good experience. responsive. They help me get a car as my preferences and I has a good experience. More