Mercedes-Benz of Wesley Chapel

I have never experienced a complete lack of professionalism like this at a car dealership. Each car we test drove (3) was missing its car key and we had to wait for a long time for our sales p professionalism like this at a car dealership. Each car we test drove (3) was missing its car key and we had to wait for a long time for our sales person to hunt for the spare key. I felt like I was at Carmax and not Mercedes Benz the way the sale was being treated. Also had to get a replacement key because sales lost one of the keys. The person I was assigned to (Latrelle) in service wouldn't call us back. After 3 weeks of no call backs, we showed up at the dealership and ask for a new service advisor. Luckily the new one did a good job. So a month later, 4 trips to the dealership, we finally have a second key. Im guessing upper management is not aware of this or it wouldnt be happening. Hopefully they check these reviews and fix the key issue in sales and get with the advisors about calling people back. Im very happy with our new service advisor. More

Matt, our service advisor went above and beyond what I have ever experienced, unlike any other. Our situation was unique and Matt responded with a creative solution, outside of the box. This demonstrate have ever experienced, unlike any other. Our situation was unique and Matt responded with a creative solution, outside of the box. This demonstrated skill, wisdom, and experience in service. Truly "the best or nothing" dealership experience. Wesley Chapel service department is my recommendation -- ask for Matt! More

They provide excellent service. The wait can be long, but this is expected when one goes to a car dealership. The wait can be long, but this is expected when one goes to a car dealership. More

Everyone at the dealership was extremely courteous from the sales people to the Technicians. Very enjoyable experience. Dealership was clean and Customer needs were taken care of in a prompt matter. the sales people to the Technicians. Very enjoyable experience. Dealership was clean and Customer needs were taken care of in a prompt matter. More

Quality service with professional staff members that are very attentive, been coming here for years... very attentive, been coming here for years... More

great service, my service advisor Jose was awesome, thorough, explained everything to me. the facility was immaculate and everyone was kind and friendly. thorough, explained everything to me. the facility was immaculate and everyone was kind and friendly. More

My service team lead by Susan pays attention to details, communicates well and always acts with a sense of urgency! communicates well and always acts with a sense of urgency! More

Purchased a used SUV at this dealership. Suby the sales rep was very professional and courteous in walking us though the options available at the dealership. Also post the purchase addressed Suby the sales rep was very professional and courteous in walking us though the options available at the dealership. Also post the purchase addressed some of the lingering concerns regarding my vehicle. Sam also was helpful and laid out the options relating to payment. He worked with us in modifying the options as per our requirements. Overall a positive experience so far. Hopefully it remains like this so that in future when I upgrade I need not consider other dealership. More

Lindsey was very informative she was very patient with me and my concerns. 💖❤💕👍 she also followed up with me.Im happy to have her as my Advisor. 👍🇯🇲 and my concerns. 💖❤💕👍 she also followed up with me.Im happy to have her as my Advisor. 👍🇯🇲 More