Mercedes-Benz of Wesley Chapel

Claude Gourzong has great communication skills and made my dream car purchase effortless. Everyone involved was very professional. I would highly recommend this dealership. my dream car purchase effortless. Everyone involved was very professional. I would highly recommend this dealership. More

Service was good. The reason I wouldn't rate any higher is that it took an hour to drop the car off. I wanted to by a prepaid service plan and instead of just buying The reason I wouldn't rate any higher is that it took an hour to drop the car off. I wanted to by a prepaid service plan and instead of just buying the service plan, I had to go through Financing to buy the plan (even though I wasn't financing it). It took 5-10 minutes to get my car ready to be serviced and 50 minutes to but a service plan (about 40 of that was waiting). They need to find a better way to do this. Overall, the service was fine, but the amount of waiting for someone was not acceptable. More

The customer service is the reason I travel to this dealership. Outstanding communication . Alan has always been very helpful and made my visits less stressful. dealership. Outstanding communication . Alan has always been very helpful and made my visits less stressful. More

Not the best service. Short staff in service department, employees not knowledgeable, do not return phone calls, no loaners available and the labor cost is ridiculous. Short staff in service department, employees not knowledgeable, do not return phone calls, no loaners available and the labor cost is ridiculous. More

Excellent service and accomodations in customer waiting area. Also, great communication to keep informed of vehicle status. Had 30,000 mile service completed in a timely manner and car was in excellent cle area. Also, great communication to keep informed of vehicle status. Had 30,000 mile service completed in a timely manner and car was in excellent clean shape inside and out! More

Customer service was very helpful 👍but a little bit slow and could be a bit much better and could be a bit much better More

Absolutely best purchasing experience so far. Claude was awesome and found exactly the car I was looking for. Thanks again to everyone Claude was awesome and found exactly the car I was looking for. Thanks again to everyone More

Service recall software update done NHTSA CAMPAIGN ID: 21V354000 Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe an ID: 21V354000 Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility." More

We came back to Wesley Chapel Mercedes because they are above the rest. We went to another dealer and came running back to WCM. Best service, best cars and by far the best sales team out there. above the rest. We went to another dealer and came running back to WCM. Best service, best cars and by far the best sales team out there. More

Very attentive and nice staff. Clean dealership. I really don't know the mechanics which I would like to meet. Clean dealership. I really don't know the mechanics which I would like to meet. More