Mercedes-Benz of Wesley Chapel

A complex experience, I am an owner of five previous MB models and a very competent home auto mechanic. I saw a new internet listing for a used 2016 GLE350 and visited the dealership on 11/27/22. The sal models and a very competent home auto mechanic. I saw a new internet listing for a used 2016 GLE350 and visited the dealership on 11/27/22. The salesman I met with, Mr Romegio Romero-Cordero was very nice, personable and helpful. If you do business with this dealership I would strongly recommend seeking him out to assist your experience. The car was in the service department and had not yet been dealer prepped and serviced and had a not for sale sticker and awaiting parts notice on the windshield. My wife and I were able to look the car over and decided to purchase it. The car had only one smart key and requested to purchase a second key and programming at dealer cost. This was verbally agreed to by the sales manager, but the purchase order paperwork listing the second key written in was first “lost”, then the second copy with the key listed had a ‘printer problem”, and on the third copy I was asked not to write in the additional key. The sales manager then pressured us to take the car home that day and that the service work needed had been completed showing me an authorization to change a leaking valve cover gasket and tried unsuccessfully to pull up a completed service report at the desk in front of us due to “computer problems”. Having looked under the hood earlier I could easily tell that no top end work had been done due to the undisturbed dirt on the engine and covers and informed the sales manager. We felt the car was good and we would purchase it with the listed repairs needed and inspections done and completed the sales paperwork and purchase financing. The salesman Mr. Romero-Cordero guaranteed that he would take the car to the service department the next business day and verify that all the work and dealer prep and detail would be done asap. The car spent all day in service and prep and the valve cover gasket was replaced. I received a call late that afternoon that the car was ready to go and he was told to personally deliver the car to our home that evening. (A 50 minute one way drive). He arrived with the car and very reluctantly gave me the parts department invoice for the order of a second key and programming for $700, not the agreed dealer cost price. We thanked him profusely for his help, interest, and service to us, but asked him to return the key order and cancel it. We will seek a key from another dealer. The car is very nice and will hopefully give many years of service to our family. My wife and I recognized that the sales manager was deliberately deceiving us about the repairs and extra key issues and maybe would have shoved the car out unprepared to dealership (Auto Nation) standards to a less knowledgeable customer. I hope the dealership owners and management take notice of our experience and improve their staff to provide a first class sales experience for your future customers. More

The trust in the sales department…they tried to low ball me with a trade me with a trade More

Very professional and buttoned up ! Sales rep Jordon has shown great follow up . Will recommend Sales rep Jordon has shown great follow up . Will recommend More

I had a very easy experience with MB of Wesley Chapel. Roadside picked up my car, dropped it off, and Allen(service advisor) had my car fixed and back to me in just over a day. The entire exchange was ve Roadside picked up my car, dropped it off, and Allen(service advisor) had my car fixed and back to me in just over a day. The entire exchange was very prompt and professional. More

What's the point of an appointment? Twice this year, the shop was so far behind they estimated at least three days before the car would even been seen by a mechanic. That's three days t Twice this year, the shop was so far behind they estimated at least three days before the car would even been seen by a mechanic. That's three days they have to keep it on a lot, for whatever reason, that I'm without a car. I was left without a choice. Makes me seriously question buying another Mercedes. The second time, apparently I lucked out and it got done in less than 24 hours. The rest of the dealership seems great but something needs to be done about the shop. More

Great car buying/selling experience! Worked with Vinnie in Sales and Sam in Finance to purchase a certified pre-owned GLA250 as a surprise for my wife. The team was professional, knowled Worked with Vinnie in Sales and Sam in Finance to purchase a certified pre-owned GLA250 as a surprise for my wife. The team was professional, knowledgeable and did their best to make the process as seamless as possible. More

Thomas is great, as always! He is honest and extremely professional. The atmosphere is pleasant. He is honest and extremely professional. The atmosphere is pleasant. More

Had good service once I ordered a new key fob, but this dealership just doesn't seem to ever reply to any voicemails you leave them. I left a couple for the Service guy I was dealing with but got no reply. dealership just doesn't seem to ever reply to any voicemails you leave them. I left a couple for the Service guy I was dealing with but got no reply. So I left one with the Service Manager.............who guess what..............never ever replied !!! Shambles. More

Darrell is always helpful in assisting with all service needs and explaining what is covered and required. needs and explaining what is covered and required. More