Mercedes-Benz of Wesley Chapel

This dealership has been my place of service for several years, after being recommended by a friend. Always gave excelent reviews until yesterday. I personally ordered a switch, since it was not in stock, years, after being recommended by a friend. Always gave excelent reviews until yesterday. I personally ordered a switch, since it was not in stock, and on Monday I was informed it was in and made a service appt..on 5-4 at my appoitmment I meet with a serice advisor to review service and cost. I was informed after he called the parts dept the part was $60. and I stated I ordered the part and was advised it cost $32. He called the parts dept. back and the price was reduced. If it had not I would have walked,even though I drove over an hour for the service and I stated that was disappoiting!! I had faith in this dealership until yesterday and this is what gives dealerships bad names. This was disappoitning to right down deceptive. I received the retail price from the parts dept so there should have been any problem. If I had not ordered the part and knew the cost I would have paid DOUBLE the cost. So now it makes me very suspicious and worse do I change?? More

Smooth transaction, friendly staff, enjoyable and stress -free experience waiting while my car get service. -free experience waiting while my car get service. More

Pricing for regular maintenance service for vehicle still under warranty is very pricey compared to other luxury brands. under warranty is very pricey compared to other luxury brands. More

Always a good experience, everyone is kind and helpful. I will remain a repeat customer. I will remain a repeat customer. More

Always get good service at this dealership. Keep customer informed on progress, updates. Very patient with questions. Keep customer informed on progress, updates. Very patient with questions. More

They tried to charge me $8,000 for repairs I completed for $3,400 using brand new MB parts. Their quote included a $300 reset fee for my computer. Rip off artists. My 5 MB cars will never return. for $3,400 using brand new MB parts. Their quote included a $300 reset fee for my computer. Rip off artists. My 5 MB cars will never return. More

Everyone is professional and friendly Everyone, I'm always happy when I go there. And they get you in and out quickly always happy when I go there. And they get you in and out quickly More

Our experience at Mercedes Benz of Wesley Chapel was AWESOME! Darrell Williams was our service advisor who worked with us. He was respectful, knowledgeable, and very professional, overall a great employ AWESOME! Darrell Williams was our service advisor who worked with us. He was respectful, knowledgeable, and very professional, overall a great employee. Mercedes is very lucky to have him representing the company brand. My wife and I drive from Ocala and have had this service done before, so we expected our experience to be similar to our previous visits. However, this was not the case. Darrell provided us with exceptional service and got us back on the road in half the time we normally spend at this location. Darrell thank you once again for going above and beyond to make our experience at Mercedes Benz of Wesley Chapel an awesome one! Because of our experience with Darrell and his awesome customer service, we will definitely be returning. More

This dealership went above and beyond to help me with my vehicle concern. I’ve never experienced this level of customer service from any dealership before. Paul personally took care of me and they have earn vehicle concern. I’ve never experienced this level of customer service from any dealership before. Paul personally took care of me and they have earned a customer for life. More

Wesley Chapel Mercedes staff is professional and courteous. This time there was a glitch with the appointment which make me wait for a long time at the lobby. When I talked to the manger about it, h courteous. This time there was a glitch with the appointment which make me wait for a long time at the lobby. When I talked to the manger about it, he was kind and courteous and I was taken care in the very next moment. Overall I am satisfied with the service. More