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Mercedes-Benz of Warwick
Warwick, RI
200 Reviews
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Showing 200 reviews
June 29, 2018
Experience in purchasing a new car I have been purchasing cars at Inskip now Penske Mercedes for years and have had several different sales people but the best experience I had this ti I have been purchasing cars at Inskip now Penske Mercedes for years and have had several different sales people but the best experience I had this time is in working with John Canning he was not only professional but a pleasure to work with I would definitely recommend anyone to not only go to Penske Mercedes but to deal with John More
by Joyski
Employees Worked With
John canning
June 29, 2018
Exceptional customer service, you won’t be disappointed!!!! If you are shopping for a Mercedes-Benz John Canning is your salesman. Whether you are looking for a lease vs. buy the transaction is seamless. By far If you are shopping for a Mercedes-Benz John Canning is your salesman. Whether you are looking for a lease vs. buy the transaction is seamless. By far the best car purchase experience ever! The relationship doesn’t end with the vehicle purchase. John maintains client contact, and is extremely professional. Everyone in the market for a vehicle this is a referral of a lifetime!!!! More
by dcalise2
Employees Worked With
John Canning!!!!!!
June 29, 2018
So happy with my purchase! Had a great experience at Mercedes Benz of Warwick. I was shopping multiple certified pre owned vehicles, Lexus, Bmw, Mercedes. The Mercedes is a much Had a great experience at Mercedes Benz of Warwick. I was shopping multiple certified pre owned vehicles, Lexus, Bmw, Mercedes. The Mercedes is a much nicer car and my sales person John Canning is the best of the best. Helped me select the right car and got me a great deal and made it smooth and simple. I’ll be his customer for life!!! More
by mc0408
Employees Worked With
John Canning
June 29, 2018
Sales experience I’m so glad I finally felt comfortable in a dealership and everyone was friendly. I ran into John in sales and he was very knowledgeable about the bra I’m so glad I finally felt comfortable in a dealership and everyone was friendly. I ran into John in sales and he was very knowledgeable about the brand and gave me a good deal. Lex in finance handled all the paperwork for the car and Had everything billed out in advance. If you need a car John and Lex will hook you up! More
by Frank R
Employees Worked With
John Canning
June 29, 2018
Overall great I dealt with john canning this is the second vehicle I leased from john and both times I felt john got me the vehicle I was looking for at a fair pric I dealt with john canning this is the second vehicle I leased from john and both times I felt john got me the vehicle I was looking for at a fair price. More
by Rlauro
Employees Worked With
John canning
March 25, 2018
Deceptive or Incompetent, you make the call I located a CPO ML350 at MB of Warwick through Mercedes Benz USA's website. I made an appointment, drove the vehicle and negotiated a price with the I located a CPO ML350 at MB of Warwick through Mercedes Benz USA's website. I made an appointment, drove the vehicle and negotiated a price with the sales manager, Erich Henry. I was presented a sales order which I signed and left a $1K deposit on vehicle. Two days later, as I was working with the business manager, Rocco Disimone, he indicated there was an "issue" with the sales agreement. Shortly thereafter, I received a call from Erich Henry who informed me that there had been a mistake in their calculation of the sales tax credit from my trade-in and the final price of the vehicle was now $1,500 higher than the bottom line price on the sales order. If of Erich's goal was to deceive me or if he lacked fundamental knowledge of his business, the outcome was the same, I passed on the sale. No surprise, it took numerous calls and emails to receive my deposit refund. More
by Paul G
Employees Worked With
Erich Henry, Rocco Disimone
May 24, 2017
Customer service doesn't exist at Inskip-Penske Mercedes Our service and buying experience has been PATHETIC. From the GM(Dan)to our service manager and adviser(Joe and Matt). We had our '16 GLE350 in servic Our service and buying experience has been PATHETIC. From the GM(Dan)to our service manager and adviser(Joe and Matt). We had our '16 GLE350 in service for 20 days, mind you the car was there the previous week for the same issue; supposedly it was fixed?! Let me just keep this to cliff notes on the review. Promised calls(multiple times)from the GM, NONE yet. Compensation for having our car there for a good month(totaling all times the car has been in the shop) NONE yet. The GM isn't THAT more important than any other person, we all have busy schedules, etc...Take the time to make the call, even if you truly don't care, act like it Dan. You're a GM, lead by example. More
by J.R
Employees Worked With
Dan, Joe, matt
October 18, 2016
Outstanding service regarding a difficult issue. I had been having a recurring problem with my Mercedes GL 350. The check engine light came on intermittently at no particular time. The codes indicat I had been having a recurring problem with my Mercedes GL 350. The check engine light came on intermittently at no particular time. The codes indicated a problem with the ad blue system. To summarize a lengthy issue, two service managers, Joe and Manny, did everything to identify the problem. They kept me up to date and gave me a loaner car. The technician working on the car put in extra hours that evening and tracked down the problem. It was a wire in the wiring harness in under the vehicle where it was hidden from view. A wire was shorting out causing the sensors to work intermittently. I would like to personally thank technician Noel Perez Service, service consultant Manny Correia and service consultant Joe Dias for not giving up and for finding the problem. Excellent job! I highly recommend Mercedes of Warwick thanks to these three individuals. More
by Tom D
Employees Worked With
Manny Correia, Noel Perez and Joe Dias
July 19, 2016
Twice at Inskip lousy service Been to this dealership twice can't believe how bad the service is on July 8!2016 dropped my car off the day before for a recal three hours I was told Been to this dealership twice can't believe how bad the service is on July 8!2016 dropped my car off the day before for a recal three hours I was told, kept calling on Friday to see if it was done no one would tell me anything or call me back the worst dealership I have ever dealt with Inskip should be ashamed of there staff More
by Bad service
Employees Worked With
Martin
June 11, 2016
Fantastic Customer Service Excellence and professionalism all around. Friendly and knowledgable Sales Consultant Jacob, gracious and thorough Business Manager Lex, and accommod Excellence and professionalism all around. Friendly and knowledgable Sales Consultant Jacob, gracious and thorough Business Manager Lex, and accommodating and persistent Sales Manager Erich make a fantastic team. I was pleasantly surprised at the high level of customer service I experienced here. Thank you for making my car purchase an effortless and pleasing experience. I will definitely recommend Mercedes Benz of Warwick. They have made a concerted effort to be competitive and want your business. More
by Savvyshopper
Employees Worked With
Jacob, Lex & Erich
