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Mercedes-Benz of Warwick
Warwick, RI
199 Reviews
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Showing 199 reviews
January 17, 2020
Very professional, responsive, informed, efficient, and convenient service department. Mr. Botelho in the service department was very cordial, courteous, and respectful of our time and needs. convenient service department. Mr. Botelho in the service department was very cordial, courteous, and respectful of our time and needs. More
by Rainman
Employees Worked With
Jephat Botelho
January 05, 2020
Less than stellar service! I had an appointment set up for recall service to be done. After driving an hour to the dealership, I waited an hour to be told that the part necessary for the recall work was n for recall service to be done. After driving an hour to the dealership, I waited an hour to be told that the part necessary for the recall work was not in stock and that I needed to make another appointment to get the recall work done. This struck me as highly unprofessional disservice. So not only do they not do the service but they make me wait an hour to tell me that they don’t have a part to do the service! This place is poorly managed! More
by Dissatisfied Customer
Employees Worked With
?Courtney McGovern
April 11, 2019
CRIMINAL LIARS We sent out 2009 R-350 Mercedes in for its scheduled B-Service. The listed services to be performed included an oil change, oil and air filter change We sent out 2009 R-350 Mercedes in for its scheduled B-Service. The listed services to be performed included an oil change, oil and air filter change, various inspections, a brake fluid flush and a tire rotation. They charged $675 for a glorified oil change. However, the brake fluid fill cap was never even opened and I could tell that the tires were not rotated based on a curb scuff that was on the passenger front tire. In addition they identified 3 CODE RED EMERGENCY services that needed to be performed. All of which I declined and instead took the car to Protech on Plainfield Pike for a second opinion. 1 - Replacement of brakes - Inskip wanted $700 - I did the job myself for $80 in parts from Autozone. 2 - Replace boot on Left Front Outer CV Joint - $649 - Protech did a thorough inspection of every boot, inner and outer, left and right, front and rear and could not find a tear, scratch or nick. INSKIP LIED 3 - EMERGENCY OIL LEAK at the seals to the oil cooler - $679 - Protech cleaned the area, inspected the seals, traced the leak back to the gasket on the oil fill ($30 part) INSKIP LIED. DO NOT GO TO INSKIP - they will turn your $600 outrageous oil change into a $2700 service visit based on lies and fabrications of fake service. BEST PART - The idiots at Inskip missed the fact that the seal on the transmission pan was nearly gone. More
by mtetreaut
Employees Worked With
Joe Dias
February 27, 2019
Good dealers deserve to be recognized As is the expectation with MB, you are treated very well here (of course you pay for it, but at least you aren't paying a lot AND getting treated poor As is the expectation with MB, you are treated very well here (of course you pay for it, but at least you aren't paying a lot AND getting treated poorly). The buying experience was very smooth. Slight haggle, but overall professional. F & I was a little pushy ("how could you not want to buy any of these packages? the math is in your favor...explain to me again how this $1500 tire insurance isn't a great deal?") but after a few polite "No Thank you" s the signing went quickly. Service team is VERY attentive. Respectful, prompt, personable; it's the level of service the brand is known for. More
by JudeP
Employees Worked With
Jeff in service
November 19, 2018
They made me feel as an equal opportunity customer! I had quite the experience at Inskip Mercedes-Benz. I did my research on what car would fit my satisfaction for my new daughter and I before going. As I had quite the experience at Inskip Mercedes-Benz. I did my research on what car would fit my satisfaction for my new daughter and I before going. As I walked in I was greeted by Frank M. with a firm hand shake & friendly smile. I thought in my head " oh has he meant his match today". I laid out how much I wanted to spend, what package and when I needed the vehicle; before he could get a word out. He was very surprised and said " you know your cars". He took me for a test drive in a vehicle identical to the one I wanted. Frank explained every feature of the vehicle. By the time I returned to the dealership I was a pro. After doing the paperwork I then meant "Lex" (Alexander P.) he got us approved in minutes by a local bank at a low Apr! I purchased a 2014 CLA 250- certified pre-owned. The vehicle was not quite ready at the time due to it just arriving. I really wanted to see it so Frank took me to go view it. I then met the technicians that would be getting my new vehicle ready. They were great, upbeat and insured I would love it. When I returned for the pickup I was greeted by Erik Laberge (sales manager) who apologized for the vehicle not being ready same day ( which was no fault of their own I was just in a rush... come on its a Benz I wanted my fingers on the keys). The grand pickup, I was beyond excited to see my new car with a big red bow on top! Frank opened the door and told me congrats! I felt like a billion bucks. I thought they would have been snobby or might try to oversell me because I'm a female in need of a vehicle. Nope they listened and stayed within my means. Best of all made sure I was ready in all areas to purchase a vehicle that I was going to love and be able to pay for. My experience was great! Don't hesitate to stop by they're actually affordable if you're realistic about what you can afford. Find Frank M. If you can if not anyone will give you the same service I received. More
by Rhamurta Defective GMC- Woonsocket RI
Employees Worked With
Frank Merino, Erik Laberge, Alexander Pensa
July 08, 2018
Great I bought a car from Blake. Great buying experience, he did everything I asked and more! I would recommend Blake to anyone looking for a car I bought a car from Blake. Great buying experience, he did everything I asked and more! I would recommend Blake to anyone looking for a car More
by Davefitz45
Employees Worked With
Blake
July 05, 2018
My salesman Quan was great! He was very thorough explaining all of the features of the vehicle. I never felt pressured; I was very comfortable with him. I would Quan was great! He was very thorough explaining all of the features of the vehicle. I never felt pressured; I was very comfortable with him. I would definitely recommend Quan to friends and family. More
by JenniferToole@Sanctuary
Employees Worked With
Quan, Rocco
June 30, 2018
John Was Amazing We had the absolute best experience purchasing our new Mercedes from John. My wife loves the sound system and I love the price! Thank you again for al We had the absolute best experience purchasing our new Mercedes from John. My wife loves the sound system and I love the price! Thank you again for all your hard work! More
by JumpSphere
Employees Worked With
John Canning
June 30, 2018
Great experience! Super easy, super friendly car buying experience. While Mercedes is the brand of choice for my wife and I, John Canning is our salesman of choice. Joh Super easy, super friendly car buying experience. While Mercedes is the brand of choice for my wife and I, John Canning is our salesman of choice. John takes the time to understand what you are looking for, and shows you all options available. Then once you purchase, he takes whatever time you need to make sure you are comfortable with the car and it’s functions. This was our third purchase with John as our salesman and won’t be our last! More
by JIMMBGLK
Employees Worked With
John Canning
June 29, 2018
Experience in purchasing a new car I have been purchasing cars at Inskip now Penske Mercedes for years and have had several different sales people but the best experience I had this ti I have been purchasing cars at Inskip now Penske Mercedes for years and have had several different sales people but the best experience I had this time is in working with John Canning he was not only professional but a pleasure to work with I would definitely recommend anyone to not only go to Penske Mercedes but to deal with John More
by Joyski
Employees Worked With
John canning
