Mercedes-Benz of Walnut Creek

Customer Service Excellence found here! Pressure-free, enjoyable car buying experience. Garrett Shaver is one sales executive you would want to deal with; transparent, no impositions, waits Pressure-free, enjoyable car buying experience. Garrett Shaver is one sales executive you would want to deal with; transparent, no impositions, waits for your leads unless requested, practical recommendations. Most importantly he worked hard to meet my requirements instead of me meeting theirs nor his. Now that's Customer First! Bought my new GLS550 here. More

Great Experience at Mercedes Benz of Walnut Creek! I am pleased to write a review of my experience with Mercedes Benz of Walnut Creek and even more excited to call out sales consultant Kevin Rasul. I am pleased to write a review of my experience with Mercedes Benz of Walnut Creek and even more excited to call out sales consultant Kevin Rasul. I recently purchased my 2nd MB at Mercedes Benz of Walnut Creek. I’ve always been pleased with the staff in the various departments and impressed with the looks and ease of the dealership and purchase process. When I set out to trade in my current car (BMW) and purchase a new one, I went to BMW of Concord initially; however, they couldn’t make a deal, didn’t have a large selection and I wasn’t real impressed with the sales consultant I was assigned to. I ended up leaving. A few hours later I got a call from Kevin Rasul with Mercedes Benz of Walnut Creek after I submitted an online Inquiry. I explained to Kevin what I wanted and he said he would pull a list of options for me. We made plans for me to come down a few hours later. Long story short - I left with a new Mercedes Benz for the payment, car style and color I wanted. Kevin was a top-notch professional who went the extra mile in every way to get me in the car for the price I wanted. As a VP with extensive sales and marketing experience, I strongly recommend that the powers that be at Mercedes Benz of Walnut Creek ask Kevin to coach / mentor the sales team. Kevin is a pro! I should share that I was less than impressed with my experience with the finance guy, Greg (?). I think he would benefit from practicing a better game face when a client, a returning client, declines whatever add-on he’s selling. Perhaps just a training issue, but should be addressed. It was uncomfortable. The dealership and Kevin get an A+. If you’re heading to Mercedes Benz of Walnut Creek for a new car, ask for Kevin Rasul! More

Awesome !! Had an incredibly positive experience purchasing a 2018 GLC 300 recently. Worked initially with Angelique who helped me figure out the options I want Had an incredibly positive experience purchasing a 2018 GLC 300 recently. Worked initially with Angelique who helped me figure out the options I wanted and then she worked hard to find a car in Las Vegas that had exactly the options I wanted and had the car shipped to the dealer. She was awesome to work with. Then, she seamlessly turned me over to Jimmy at the dealer who told me Kevin would be guiding me through the paperwork. Kevin was absolutely helpful with all the paperwork we needed to complete to get me on the way to drive back home in my new car. I drove 2 1/2 hours to purchase the car here and it was worth the time and effort. Most of the reviews of this dealership are extremely positive, please totally ignore any negative reviews as they don't reflect the experience I had and what I observed others were having while I was at the dealership. I normally hate buying cars because of all the games and sleaziness involved. However, this was a totally first class hassle free experience. Great job Kevin and team !! More

First Class Dealership I purchased my E350 from this dealership, I had a great experience working with Kevin Rasul, when there ask for Kevin as he helped me with finding the I purchased my E350 from this dealership, I had a great experience working with Kevin Rasul, when there ask for Kevin as he helped me with finding the right car. He is patient and friendly. Thank You Kevin Rasul... More

Great Experience The purchase of my new Mercedes GLE 350 was seamless and effortless, just an overall great experience thanks to my sales consultant, Kevin Rasul. I w The purchase of my new Mercedes GLE 350 was seamless and effortless, just an overall great experience thanks to my sales consultant, Kevin Rasul. I would recommend Mercedes-Benz of Walnut Creek to anyone purchasing a Mercedes-Benz. More

Loved this dealership! Excellent customer service and very professional service! I enjoyed working with Nick La Spada and his sales team. Very pleased with my experience and Excellent customer service and very professional service! I enjoyed working with Nick La Spada and his sales team. Very pleased with my experience and I would not hesitate to recommend this dealership to anyone. More

Good Deal with Mercedes Benz of Walnut Creek Thanks so much for the efficiency of the Sales consultant Rod ABOKE who helped me to get my dream car. He was really friendly and his ability to advic Thanks so much for the efficiency of the Sales consultant Rod ABOKE who helped me to get my dream car. He was really friendly and his ability to advice me to make the best choice was impressiving. I will not hesitate to recommend your dealership to my relatives. Thanks for Mercedes Benz of Walnut Creek Family. More

GLS 450 Ash did a great job in assisting us. We already had an idea what we wanted and he walked us through all the steps without being overly eager. Thanks Ash did a great job in assisting us. We already had an idea what we wanted and he walked us through all the steps without being overly eager. Thanks Ash! More

Helpful We had good experience at Mercedes-Benz in Walnut Creek, both Chi and Ash did an excellent job to find the right car to us We had good experience at Mercedes-Benz in Walnut Creek, both Chi and Ash did an excellent job to find the right car to us More

Scammers and Shady No wonder this dealership has low rating, maybe they need to learn new business techniques and stop being shady. If I can describe this dealership one No wonder this dealership has low rating, maybe they need to learn new business techniques and stop being shady. If I can describe this dealership one word it would be "Scammers". I am in the market to lease a 2018 GLS black with dark interior, I was searching online for a perspective dealership who has the car, I came across "Mercedes Benz of Walnut Creek" I clicked the chat button to contact a rep I was connected with "Angelique Lavaly" I asked her if the car still available because I am interested in leasing the car, I gave Angelique the car stock number to check after couple of minutes she told me the car still available, I asked Angelique if she can email me the window sticker of the car, including delivery price, I got the email my husband and I look through it agreed on the full price of the car and would like to proceed with the transaction. Angelique stated she will contact us tomorrow morning at 10:00am. The next day my husband spoke to Angelique over the phone and asked her to email us the final price including delivery which came to $76,765. My husband asked Angelique for a lease quote Angelique responded by saying she will send out a credit app email for me to fill out and let me know of the lease payment, we never received the email of the lease quote. However two hours later we got a call from Angelique stating that" her manager told her that they have to sell the car for $10,000 over the MSRP!!!! and that management asked her to pass this info to me" I asked to speak to her GM by the name "Jason" to discuss the issue with him, "Jason" never picked the phone I left a voicemail to him and never got a call back. We've contacted Mercedes Benz financial and explained the situation, few hours later we got a phone call from "Shannon" who works at Mercedes Benz of Walnut Creek telling us that " They have the right to change their prices at any time they want" which to me it is consider the shadiest way of conducting business with potential clients. This dealership is proud of changing their prices not only by $1,000 or $2,000 but by $10,000 over MSRP!!!! If I knew they would scam me like that I would have never dealt with them or let them run my credit. Mercedes Benz products represent luxury and class, however "Mercedes Benz of Walnut Creek" represents Mercedes as trashy and shady. I will be reporting to BBB and file dmv claim. More