Mercedes-Benz of Walnut Creek

Awful Experience - Stay away! 1). They Lie. I was told during the sales process that the dealership provided pick-up and delivery on service appointments. I found 2 weeks after pur 1). They Lie. I was told during the sales process that the dealership provided pick-up and delivery on service appointments. I found 2 weeks after purchase that was not true. 2). Inconsiderate. They had me leave with my new car without giving the car a detail. I pointed out that there were light white "blotches" all over the car and I wanted those removed before I took delivery. The salesperson, Kevin, promised that once the car was detailed the spots would vanish. He said the spots were "something they put on the cars to protect them from the elements..." I called to schedule a detail appointment (something that should have been done WHILE I waited to take delivery) and I was informed that they only "detailed" Mon - Thurs, they do not pick up and deliver, and I could drop off...." 3). The car. The monitor doesn't work, the auto-off headlights don't work, the touch unlock on the driver's door works sporadically. 4). Swarmly Finance Manager. the guy is a creep. After I completed my paperwork with him he was clearly upset that I didn't fall for his extended service agreement sales pitch. As I was leaving his office he said, "We're done here, but I just want to know why you would decline an offer that could potentially save you so much and save you (some or all I was unclear) on scheduled maintenance. After 3 Mercedes and 2 BMWs I have come to know that I don't owe him or anyone else an explanation. I made some remark and said if we're done I'll go. He was gross. I called Mercedes Benz USA and was told that in CA there is no "cooling off period" on a lease and that the car was leased "as is..." Yesterday I had the car detailed and no, the blotches did not disappear. In fact, the detailer found more. The car is covered with them. It is like the car has chicken pox. I am filing a complaint with the Consumer Protection Agency for California. My goal will be to be released from this lease. NOW YOU KNOW WHY :) More

Great experience and deal I got a great deal from this dealer. very positive experience... Ash helped me get my first car with the best deal. I am really happy getting a car fr I got a great deal from this dealer. very positive experience... Ash helped me get my first car with the best deal. I am really happy getting a car from this location. More

Buying Experience Had a great buying experience with Kevin! Answered all our questions about the used car and provided great customer service! No pressure to purchase Had a great buying experience with Kevin! Answered all our questions about the used car and provided great customer service! No pressure to purchase at all! Highly recommended!! More

Amazing Experience My boyfriend and I had an amazing experience buying a car at the Mercedes Benz walnut creek location. I, specially, was very stressed going in becau My boyfriend and I had an amazing experience buying a car at the Mercedes Benz walnut creek location. I, specially, was very stressed going in because it was my first car buying experience. But Rod Aboke helped us a lot and made the experience very easy and less stressful. We called and let him know our preferences, budget, etc... before arriving . When we got there he showed us exactly what we wanted, and everything went from there. we love our new car and we are surely enjoying it. Thanks Rob! you are the best More

The Best of The Best!! Just wanted to mention and thank a few people who have been especially wonderful to us.....First, Mr. Rod Aboke.....from the start, he really listened Just wanted to mention and thank a few people who have been especially wonderful to us.....First, Mr. Rod Aboke.....from the start, he really listened to what we wanted , and since we told him we wanted to special order the car from Germany, he never pressured us on buying a car on the lot....when the car finally arrived, he made sure that EVERYTHING was perfect..and during our wait , always kept us informed of how the car was coming along.He was always so friendly, patient and informative..and from beginning to end, always did his best to accommodate our needs!!! A truly wonderful sales associate , and a wonderful person !!!! More

Amazing Service We recently purchased a new S-Class Mercedes-Benz from MB of Walnut Creek. Our sales consultant, Kevin Rasul, provided excellent service in helping u We recently purchased a new S-Class Mercedes-Benz from MB of Walnut Creek. Our sales consultant, Kevin Rasul, provided excellent service in helping us find the perfect car for our needs. He made the purchase straight-forward and easy! This is the 2nd Mercedes-Benz that we have purchased from Kevin and I am sure it will not be the last. Thank you Kevin for a wonderful car-buying experience! Thanks also to Terrance Thomas for all his patience and help in teaching us all about our beautiful new Mercedes-Benz! Also wanted to recommend another amazing person at MB of Walnut Creek, John Ford. He has been our service advisor for over 14 years! He is the main reason that we continue to purchase and drive Mercedes-Benz cars! He is absolutely the best service advisor that we have ever had the pleasure of working with. Many thanks to John for the incredible service over the years! More

Awesome place to purchase a Benz Today was a great day to purchase a Mercedes!! My sales rep Bao Long really knows what he's doing. Very organized and knows his products. Went to anot Today was a great day to purchase a Mercedes!! My sales rep Bao Long really knows what he's doing. Very organized and knows his products. Went to another dealer before going to Walnut Creek couldent get the price we wanted. Got a recommendation from my old GSM to talk to Bao and glad I did. He gave me the price I wanted and plus more for the beautiful GL450 that's now sitting in my garage. Thank you Walnut Creek Mercedes and to you Bao for the purchase. More

Dealer agent Kevin Rasul Kevin Rasul helped us alot when we visited Mercedes benz walnut creek... very friendly, he explain everything that i need to know about the car that i Kevin Rasul helped us alot when we visited Mercedes benz walnut creek... very friendly, he explain everything that i need to know about the car that im trying to purchase... and thank you to the service empoyees when i get back there after the purchase they we're all nice and they did a very good job on the car... you can't even tell that the car is used car... thank u kevin (salesman) chris and his team (service center)! More

Rod saves the day! Rod made the difference with his great personality and professionalism. He is an awesome sales person. The deal was also the best because they actuall Rod made the difference with his great personality and professionalism. He is an awesome sales person. The deal was also the best because they actually listened to my needs and did the best they could and it worked out very well. Walnut Creek is reputedly the number 1 MB dealer...and they made it clear why they deserve the recognition...and I agree 100% I'm glad that the original rep was too busy to see me despite my appointment...Rod saved my opinion of the dealership. Shout out to Lucero from the chat and especially Reception for checking on me from time to time! Thank you all! More

Fun Experience This was my 11th car from this dealership and 5 or 6 of them I worked with Kevin Rasul. He is thorough, honest, and very knowledgeable. Overall a grea This was my 11th car from this dealership and 5 or 6 of them I worked with Kevin Rasul. He is thorough, honest, and very knowledgeable. Overall a great experience More