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Mercedes-Benz of Walnut Creek
Walnut Creek, CA
298 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 298 reviews
September 23, 2019
Best Dealership for purchasing and servicing Staff is very friendly,understands customer requirements and works all ways to get the best deal. It was amazing smooth experience to purchase the car Staff is very friendly,understands customer requirements and works all ways to get the best deal. It was amazing smooth experience to purchase the car.We were helped by Hany and manager Jei and they made it fast and easy. More
by Alpha
Employees Worked With
Hany,Jei
September 11, 2019
Exceeded expectation. Special shout out to my man George, been going to him whenever i need assistance. Your the man George. Anybody who’s in the market to buy a used or ne Special shout out to my man George, been going to him whenever i need assistance. Your the man George. Anybody who’s in the market to buy a used or new car go to this dealership. More
by Enzki
Employees Worked With
George
August 31, 2019
My 2019 Benz! Thank you for making my deal simple and pleasant. The people were friendly, facility is beautiful, and my sales person George, was very informative. H Thank you for making my deal simple and pleasant. The people were friendly, facility is beautiful, and my sales person George, was very informative. He walked us through each step and explained everything in details. I really love my new car!! More
by Rgaryyan2000
Employees Worked With
George Nijmeh
August 20, 2019
Best Place Ever Best place ever to get a Mercedes is at Mercedes-Benz of Walnut Creek. This group is easy and honest. They made it easy and a fast experience. Hands d Best place ever to get a Mercedes is at Mercedes-Benz of Walnut Creek. This group is easy and honest. They made it easy and a fast experience. Hands down only place to go. Thank you. Dee More
by D2LOWERY
Employees Worked With
All of them
August 13, 2019
Great Experience I had not bought a new car in 17 years (yes 17 years!). I had been shopping and doing test drives on various car makes and models for weeks. I test dr I had not bought a new car in 17 years (yes 17 years!). I had been shopping and doing test drives on various car makes and models for weeks. I test drove two different Mercedes models. Both cars were amazing. Kevin made the process so pleasant. He is extremely patient and knowledgeable. Very happy with my entire experience! More
by PB Mom
Employees Worked With
Kevin Rasul
August 13, 2019
Get what you want at Mercedes-Benz of Walnut Creek Kevin Rasul gets the job done - this is my 4th car I have leased from him. No hassles - car was ready for pick-up and paperwork was fast and easy - al Kevin Rasul gets the job done - this is my 4th car I have leased from him. No hassles - car was ready for pick-up and paperwork was fast and easy - also, now the contracts are done electronically - no more DOT MATRIX PRINTER! Love it. More
by Gundy
Employees Worked With
Kevin Rasul
August 07, 2019
Very smooth. Hany was great I have minimal experience at dealerships. Hany at Mercedes Benz of WC was extremely helpful. He walked me through my options, took me on test drives I have minimal experience at dealerships. Hany at Mercedes Benz of WC was extremely helpful. He walked me through my options, took me on test drives, provided honest input about the cars, and got me a great deal. I would strongly recommend Mercedes Benz of WC and Hany, in particular. More
by mbtalbot
Employees Worked With
Hany, Trey, Jei
July 09, 2019
Excellent experience here Purchased a car from Danny Baptista - he was by far the most helpful and straightforward salesman I've ever dealt with. I would happily recommend doin Purchased a car from Danny Baptista - he was by far the most helpful and straightforward salesman I've ever dealt with. I would happily recommend doing business with him to anyone who was in the market for a vehicle. Wonderful guy and great experience here! More
by P.Flores
Employees Worked With
Danny Baptista
June 27, 2019
Finance Department Does NOT Comply with CA State Law Well, I gave them 5-stars. That is for the sales individual. However, their finance department now deserves 1-star. I had a 10-day pay-off agreement f Well, I gave them 5-stars. That is for the sales individual. However, their finance department now deserves 1-star. I had a 10-day pay-off agreement for my old GLK. However, under California law, they have 21-days to pay off the car. I am now sitting at 25 days and my car loan is not paid off. Although, that was part of my finance agreement. I have called Mercedes- Benz of Walnut Creek, e-mailed the Finance Manager and General Manager. I do not think it is too difficult to ask: 1. comply with State Law; 2. provide the payoff check number and Fed Ex tracking number to the original loan provider; 3. If you forgot to do your job when will the payoff be mailed? My trade has already been posted online for sale. They left my license plates on for the photos. Let's talk about tacky! And, since the photos are now removed, I am assuming the car is sold or removed from the lot. I don't think it is too hard to e-mail me or give me a callback. I have now escalated my issue to Corporate Mercedes- Benz. To add fuel to this fire, this is the second car I have purchased from this dealership and my third Mercedes! So, buyer beware! There are 11 Mercedes- Benz dealerships in the Bay Area, GO SOMEWHERE ELSE! More
by LAtoSFAgain
Employees Worked With
Glen, Finance Manager
June 05, 2019
My second vehicle from Mercedes Benz Walnut Creek! I just purchased my second vehicle from Mercedes Benz of Walnut Creek. I drove in thinking I was just replacing the remote keys in my 2015 GLK. I saw I just purchased my second vehicle from Mercedes Benz of Walnut Creek. I drove in thinking I was just replacing the remote keys in my 2015 GLK. I saw a beautiful GLCe near the show room and wondered how much my car was worth. I walked in and spoke to Hany. We discussed the pros of the hybrid vehicle. He methodically went through my needs of a car. Did NOT try to over sell me. Gave me a realistic value of my trade-in and we went for a test drive. Needless to say, less then three hours later I drove home in a new 2019 GLCe. The entire process was professional, friendly, fun, and painless. As a female, they are professional and don’t take advantage of you. Hany understands both his customers and his cars! My husband was quite surprised when I came home! I highly recommend joining the Mercedes Benz Walnut Creek Family! More
by LAtoSF18
Employees Worked With
Hany
