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Mercedes-Benz of Walnut Creek
Walnut Creek, CA
298 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 298 reviews
February 27, 2021
Have been going to this dealership for 15 years. Everyone is kind and helpful. Shuttle drivers are excellent. To add more words would be redundant. Everyone is kind and helpful. Shuttle drivers are excellent. To add more words would be redundant. More
by juniemoon
Employees Worked With
Matt, Ramone, and Tim.
August 26, 2020
This was absolutely the worst experience buying a car I have ever had in my life. I walked with "cash". That meant they could only profit from the sale and not the financing also. I was treated like a comp have ever had in my life. I walked with "cash". That meant they could only profit from the sale and not the financing also. I was treated like a complete piece of trash. Bad credit nearly ruined my life. I vowed never to use credit again. I saved for over a year to buy this car so I could have a nice car . I looked online for car with all the features I wanted. I found one online at MB of Walnut Creek. The car was advertised without doing a safety on it, so I couldn't test drive. I had to wait until the middle of the next week before I do a road test. Yuri, my salesman wanted me to pay for the car and do the deal even before I road tested it. Really? I came back and road tested it. I wanted the car. That's when the lies started. I was asked to fill out this information on this pad. It was was an application for credit. I told him I was paying cash. I refused to apply for credit. Yuri said, No this is just how we just information from. I said, no this is a credit application. He came back again, He said no, this is to avoid fraud. I said I'll give you any info you need. I don't need to apply for credit. The Asian manager came over and then lied to me to. This is to avoid fraud. I said No, this is a credit application. This is what you do, I told him. I told him I don't qualify for credit. My credit score it 500. So then he tells me have to go to my Credit Union and get a cashier's check. ( You know, because it could be fraud) My Credit Union was an hour and a half away in rush hour traffic and would be closed when I got there. I told him that it wouldn't work. Yuri comes back and says I just have to fill out the pad (credit application). so I start filling it and stop. No, I can't do this. Credit ruined my life. I want nothing to do with it. It was like asking me to xxxx my sister. I stopped and said I can't fill this out. Yuri was panicking. I was ready to walk out. I should have. Yuri entered some bogus info on the pad and said sign there. I signed it. I wanted the car. They ran my credit against my wishes. I gave them my debit card for the purchase. Then I had to deal with the closer. I signed all the paperwork. He hands me a paper - sign here for the loan you applied for. "575" he says with a smirch. At least it was the final insult. Yuri gave me my one key. ( a second key is going to cost me 450 at the Nissan dealer), and I drove away, insulted and disgusted. I really expected more from a Mercedes Benz dealer. I'll make sure all my friends know of my experience. More
by cairishguy
Employees Worked With
Yuri, and the Asian Finance Manager
April 09, 2020
Best customer experience ever Beautiful car and a simplistic process by Mercedes-Benz of Walnut Creek who delivers cars? They do as well as a very positive and "Mercedes" level of Beautiful car and a simplistic process by Mercedes-Benz of Walnut Creek who delivers cars? They do as well as a very positive and "Mercedes" level of experience; thanks so much! More
by Drao
Employees Worked With
Chau
March 25, 2020
Birds of a feather…..: I bought a car by the mid / end of the Dec 2019. The car is fine so far. The appointment scheduler called me may be 15 times and followed up until I r I bought a car by the mid / end of the Dec 2019. The car is fine so far. The appointment scheduler called me may be 15 times and followed up until I reached the showroom. The sales man Jerel Shelton showed us the car, spoke well and we signed the documents. We requested that the car be fully detailed inside out, engine cleaned, floor mats to be placed and owners manual be given to us. They delivered the car to us after may be three days in the same condition that we saw when we signed the document without doing any work what so ever. The car was not even vacuumed properly. Birds of a feather…..: Sent an SMS to Jerel salesman and he sent me a message back saying he is extremely busy! Waited for the holiday season to be over and called again no one returned my call. Called and spoke to Jei Mamdov sales manager, he said “ leave it with me and I will get back to you”. Till today he never got back to me. Called and left a message for Jason Viscarra general Manager…he did not even bother to call me back. To day is 25 March 2020 One may decide what kind of service and treatment should be expected from this car dealer, car may be good is that all one need? More
by Watson
Employees Worked With
Jerel Shelton
January 16, 2020
We drop by Tuesday night to see a vehicle of our interest and we talked to Ou our sales person to see if he can find us the vehicle. He did find it and we are not really satisfied with the condition of the e and we talked to Ou our sales person to see if he can find us the vehicle. He did find it and we are not really satisfied with the condition of the exterior. But, he still insisted to help us find the same exact trim, and one thing you know we sign the paper work and we got the car that we wanted. Thank you guys and we really appreciate the professionalism of Ou and Nick. Keep up the good work. More
by Ianvillagonzalo
Employees Worked With
Ou
November 18, 2019
BAD SERVICE I received a very bad service, I won't trust this place again. They will lie and do whatever just to rip you off. Be aware! I received a very bad service, I won't trust this place again. They will lie and do whatever just to rip you off. Be aware! More
by Danigrace
Employees Worked With
Thomas Laurent
October 13, 2019
Great experience Thank you Danny for helping us buy our car. We appreciate the knowledge and patience you had. Everyone was very helpful. Thank you Sam and Kathy Thank you Danny for helping us buy our car. We appreciate the knowledge and patience you had. Everyone was very helpful. Thank you Sam and Kathy More
by Sam
Employees Worked With
Danny Baptista
September 25, 2019
"Excellent experience for purchasing Mercedes-Benz”- Tony Manager Chi Lee and Chris Roberts are very friendly and helpful. I do appreciate their professional service to help me buy my first Mercedes-Benz car. Manager Chi Lee and Chris Roberts are very friendly and helpful. I do appreciate their professional service to help me buy my first Mercedes-Benz car. It was a great experience to purchase the car there. Thank you, Chi and Chris, for all the help. More
by Tony Chen
Employees Worked With
Chris Roberts, Chi Lee
