Mercedes-Benz of Walnut Creek

We noticed jerking after 5 days of purchase of our GLC 300. We immediately informed the Sales person and we were told it must the dynamic. 9 days after purchase date, there was a notification in the dashb 300. We immediately informed the Sales person and we were told it must the dynamic. 9 days after purchase date, there was a notification in the dashboard, can’t do reverse drive. The tow driver even mocked me by saying there’s nothing wrong with the car, I just don’t know how to drive a Mercedes Benz. Car ended up towed to the dealership. We were told the transmission valve was defective and needed to be replaced. Although the dealership people were very accommodating and responsive especially James, it’s very frustrating that brand new car that we perceived to be reliable is NOT. We got the car back however we have yet to see if it’s actually worth purchasing it. This is supposedly a brand new car. We will hold the company Mercedes Benz accountable and responsible if something happens to us while on board this car due to mechanical problems or factory defects. More

Jessica Walter was very professional and helpful in our search & purchase of my Mercedes Benz. search & purchase of my Mercedes Benz. More

Savaun Davis is a stellar sales person. The whole team is amazing and makes the car purchasing experience smooth and stress free!! The whole team is amazing and makes the car purchasing experience smooth and stress free!! More

Delivery of my car was chaotic. I got a call while out at dinner that my car had arrived when I wasn’t home. I tried coordinating a time with the dealer ahead of time but never was I got a call while out at dinner that my car had arrived when I wasn’t home. I tried coordinating a time with the dealer ahead of time but never was able to get in touch. The whole process was extremely disorganized. More

Jerel went above and beyond to make sure my car shopping experience was satisfying and stress free like it should be. He took the time to answer all my questions and leave the dealership with no doubt that experience was satisfying and stress free like it should be. He took the time to answer all my questions and leave the dealership with no doubt that this would be the right purchase for me. Also, thanks to John for processing the final transaction with ease and explaining all the options that were available to me. Appreciate you guys. More

Service was great. Communication was fast processing was painless and the delivery of the car was done in a timely manner. Communication was fast processing was painless and the delivery of the car was done in a timely manner. More

very nice service overall, love the experience, courtesy delivery service by Marjorie is awesome! In love with the car! delivery service by Marjorie is awesome! In love with the car! More

Chau was amazing! She helped me during the whole process, which was smooth and fast! The car was shipped to me in less than 24 hours! She helped me during the whole process, which was smooth and fast! The car was shipped to me in less than 24 hours! More

I leased a vehicle from this dealership. They were one week late on delivering the vehicle. Upon delivery there was a receipt for Burger King under the driver's seat. The miles were higher o They were one week late on delivering the vehicle. Upon delivery there was a receipt for Burger King under the driver's seat. The miles were higher on the vehicle than it was stated in the contract. In addition, one of the cameras on the vehicle was not working which made certain features like lane assist, active distance, and cruise control malfunction. More

No pressure sales approach for purchases and exceptional service department. Dealership is clean and has many perks service department. Dealership is clean and has many perks More