Mercedes-Benz of Walnut Creek

I recently had the pleasure of working with Ali at the Mercedes dealership in Walnut Creek, and I cannot express enough how impressed I am with his exceptional service. My family and I drove all the way f Mercedes dealership in Walnut Creek, and I cannot express enough how impressed I am with his exceptional service. My family and I drove all the way from Marin County to visit this dealership based on recommendations, and Ali truly exceeded our expectations. From the moment we stepped into the showroom, Ali made us feel welcome and valued as customers. What stood out the most was his attentive and patient approach. He took the time to listen to our specific needs, understanding our preferences and desires for a new vehicle. Ali was genuinely interested in ensuring that the car we chose would meet not only our expectations but also our budget. One of the most remarkable aspects of our experience with Ali was his dedication to making things happen. He navigated the options available to us, providing valuable insights and guidance throughout the entire process. Ali's professionalism and expertise were evident as he seamlessly guided us through the available models, explaining features and answering all our questions with a thorough understanding of the products. What sets Ali apart is his genuine commitment to customer satisfaction. He went above and beyond to ensure that we felt comfortable and confident in our decision. Ali's friendly demeanor, coupled with his knowledge and dedication, created an experience that was not only smooth but also enjoyable. More

A no pressure, no games experience. Efficient paperwork process further enhanced a positive outcome. I would not hesitate to buy another car from them. Efficient paperwork process further enhanced a positive outcome. I would not hesitate to buy another car from them. More

They did not have the car they promised, so I went to Fremont and I got it right there Fremont and I got it right there More

I AM VERY CONCERNED WITH THE SERVICE DEPARTMENT AND THEIR UNPROFESSIONAL AND NEFARIOUS WAY THEY DO BUSINESS UNDER THE GUISE OF CUSTOMER SERVICE WHEN IN REALITY ITS ALL ABOUT PROFITS. I HAVE A DAMAGED AIR BA UNPROFESSIONAL AND NEFARIOUS WAY THEY DO BUSINESS UNDER THE GUISE OF CUSTOMER SERVICE WHEN IN REALITY ITS ALL ABOUT PROFITS. I HAVE A DAMAGED AIR BAG AND INSTEAD OF INVESTIGATING THE POTENTIAL RECALL THEY INSTEAD PROCEEDED TO CHARGE ME $1,000. FOR REPAIRS AND PARTS. APPARENTLY, THE RECALL CAMPAIGN WAS COMPLETED BUT I WAS NEITHER NOYIFIED NOR REPAIRS COMPLETED MBUSA CAMPAIGN NUMBER 2017110013 NHTSA RECALL NUMBER 17V627 RECALL START DATE November 27, 2017 RECALL REPORTED DATE October 16, 2017 COMPONENT(S) 1709P46C63 More

WORST CAR BUYING EXPERIENCE. I have been an employee of Mercedes Benz on the east coast for almost 10 years. Moving out to the west coast i needed to add an additional vehicle. I have been an employee of Mercedes Benz on the east coast for almost 10 years. Moving out to the west coast i needed to add an additional vehicle. Purchasing a 2023 loaner vehicle from this dealership has been tragic. If they try and trick one of their own i feel sorry for any one else that they have or will sell to. More

Rude staff, asked a question and salesman scoffed at me, don't go here for business don't go here for business More

Hey Thomas. I very disappointed, I drove an hour and a half just to find out the car is not ready and cannot be test driven. Also, the car has had a wreck both I very disappointed, I drove an hour and a half just to find out the car is not ready and cannot be test driven. Also, the car has had a wreck both front and rear bumper have not been replaced. Also, the price on the car advertised is different from the price you advertise so now there’s a confusion on the price. More

I am absolutely delighted with my new Mercedes-Benz and grateful to Jose Castro for his outstanding service. I wholeheartedly recommend him to anyone in search of a new car. His professionalism, expertise, grateful to Jose Castro for his outstanding service. I wholeheartedly recommend him to anyone in search of a new car. His professionalism, expertise, and genuine care for his customers make him a true asset to the dealership. Thank you for making my car buying experience truly exceptional! More

My wife and I bought the brand new 2023 EQE 500 at the Mercedes of Walnut Creek dealer because we love Mercedes. And the car is having problems with door handles which are not working properly with both Mercedes of Walnut Creek dealer because we love Mercedes. And the car is having problems with door handles which are not working properly with both keys. We brought the car from the dealer, and the dealer knew the keys were not working with the car. They took the car to the services and they told me “It will be easy to fix, we just need to program those keys with the computer, don't worry" and I waited for the car in the lounge for 4 hours till the end of the day. I went to ask them about my car. They told me “The technician opened the door frame on the passenger side and found the antenna is not working properly, so the car will be done tomorrow. You have my words!" and I told them that "it's my brand-new car and I don't want the car to be opened like that already because you said it the key just need to program with the computer" and they told me “We just opened the outside frame of passenger door, don't worry" so we have to go home without our lovely car which we thought it will be easy fixed. And the next day, when we went to pick up the car which they promised us would be done. And the car was not fixed yet, we were really not happy about that. No one gave us an update about the car until we came to the dealership. And at that time, we had a really bad experience, the car's still not fixed and they opened all the door frames inside of the car. (oh my god, our brand new car). They told us to go home and wait for their call. And they kept the car for a week. My wife and I couldn't wait any longer, we had to come and see the car because we have not owned the car for 24 hours and now the car was in service for a week. And guess what, the car was not fixed. After they opened all the frame and our car couldn’t be fixed, they said “the car is too new, so we won’t be able to fix it, we have to order the parts from Germany and it will take months for those parts to come here” we were not happy about that, but we had to take our car without fixing the door handles. And when the technician put all the frames back to the car, they left the gaps on the car which were not matching with the original frame and they even forgot the screwdriver in our car. It’s unbelievable! And now when we are driving, we can hear wind noise on the passenger side too. And they said when the part comes they will not guarantee it will work. We are writing this to Mercedes to find the solution for our brand-new car because the door handles are still not fixed yet, we really had a bad experience with Mercedes right now. We love Mercedes, we have a GLE too. So what should I do now? Because right now, it’s very inconvenient to open the door since the key fob is not working with the car. When I picked my daughter up at school, I couldn’t even open the door while carrying her. I need to put her down and find the key to open the door properly. And I have to wait for months for that fix. More

I went to great lengths to work with a fantastic Auto Broker - Mina Halaka in Los Angeles. 5-Stars for him! He was spot on. Responsive. Available day and night and weekends. Always with accurate informat Broker - Mina Halaka in Los Angeles. 5-Stars for him! He was spot on. Responsive. Available day and night and weekends. Always with accurate information. We found my wife the perfect car, after many hours of work for him and many days for me. I sent him all the needed paperwork and info and we confirmed the deal with the dealer. THEN - the day it was supposed to be shipped out to Los Angeles from Walnut Creek, suddenly people from the dealership are asking for my wife to text or send a selfie of herself holding her State Driver's License top them. She was, in my view, understandably reluctant to do so since they offered no credible reason and provided no safe, secure means of transmitting this document with sensitive information. They were quite rude and actually tried to pretend that they couldn't understand why this seemed unusual and implied that this was to prevent us from trying to steal the car, etc. I let them know that there are myriad ways to identify a person - I pointed out that they already had a photo of her ID, that they had our proof of insurance showing that there was already a Mercedes on the insurance in the same name, same address. Matching the ID. I pointed out that the credit report showed both a lease then a loan for that same car. And many others. I let them know that I'm a licensed CA attorney and Mortgage Professional as well as a 15 year Solar Power Professional in CA - and that my wife was a long time professional in her career with a long list of celebrity clients. Well known people. But they seemed unconcerned. I also explained that this was a replacement for the Mercedes we had recently stolen form us! They seemed unmoved by this. I let them know that when collecting sensitive information for loans and finance projects there are well known ways to do this. Secured document transfer features built into every CRM, etc. I offered to have her go to a local notary and have them verify her ID, or to go to a local Mercedes Benz Dealer and have THEM verify her in person. And share that with them somehow. They offered ZERO cooperation or understanding. Rather than cooperate professionally and at least acknowledge their out of the ordinary and inherently sketchy process, they refused and instead, insulted us telling me that this "refusal" to provide the selfie was a "red flag for them and they now choose not to sell us a car." I reached out to the Sales Manager Thomas Laurent, and was ignored. Wouldn't take my call or call me back. I reached out via email and text to their General Manager Jason Viscarra, advising him of the situation and the shabby and sketchy way that we were being treated and he chose to ignore me as well. This all transpired today- ruining our plans, and the delivery date of Friday for my wife's car. Now I risk having difficulty finding a replacement. Frankly, I'm not sure that this process is even legal. All the General Manager had to do was send an email to my wife directly asking for this picture - if not using a secure document transfer tool- then assuring her in writing that the information would not be shared, etc and would be destroyed after the car transaction was completed. He refused to do this. I cannot imagine that any celebrity or other business person would want to be told to send a selfie holding their ID??? It makes no sense. It was rude. Demeaning. And entirely inappropriate. I highly discourage ANYONE from working with this dealership as I am certain that there are many other choices that would not dream of treating a multiple brand loyalty repeat customer this way. I will keep you posted if this dealerships steps up and corrects their outrageous behavior. Maybe they should waive their delivery fee for the imposition and disrespect. More