Mercedes-Benz of Waco
Waco, TX
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We are visiting family in the area and I cringed when the service light came on. I made the first available appointment and took the car in two days later. Garrett, our service advisor was knowledgeable, tho service light came on. I made the first available appointment and took the car in two days later. Garrett, our service advisor was knowledgeable, thorough and honest. We are so impressed with Mercedes of Waco that we may just bring the Benz back for every major service- all the way from California! The customer service we received was amazing and unparalleled! More
Garrett did an excellent job of working my car in, especially since we were dealing with having only one car at our disposal. And he also had the dealership’s driver come get me to pick up the car whe especially since we were dealing with having only one car at our disposal. And he also had the dealership’s driver come get me to pick up the car when repairs were finished. More
I had a tire pressure issue on ONE TIRE. The FIRST time, I took it to the dealership they said that it just needed to be recalibrated. I had the same problem a week later, so I took it back The FIRST time, I took it to the dealership they said that it just needed to be recalibrated. I had the same problem a week later, so I took it back. I left it there for an entire day from 8 am till after 3pm. They were not able to get to my car that day and the mechanic could not find a problem through diagnostics. They asked me to leave it over night for a simple tire pressure malfunction! I showed them the problematic tire from my vehicle’s app and took pictures of two drop down tire indicators tabs on the vehicle dash! The service advisor said they are down to one mechanic and that the manager was not there! No one was able to authorize a go ahead authorization to change out this malfunctioning tire indicator device! I would hate if something major goes wrong! Would they be able to figure it out, get the part ordered, and put it in a timely manner.? I am now driving around town afraid to get on the highway and waiting until the service department can get some more support! More
The Service personnel was friendly and courteous. The actual service was done properly and efficiently and I receive my vehicle clean out there at service. Everyone was very professional and courte The actual service was done properly and efficiently and I receive my vehicle clean out there at service. Everyone was very professional and courteous thank you More
Great service department! They took care of my immediate need as well as some things that I would have had to make the three hour drive for in a few months! They took care of my immediate need as well as some things that I would have had to make the three hour drive for in a few months! More