Mercedes-Benz of Waco

The service I received was very fast, and all the staff was very friendly and helpful. was very friendly and helpful. More

Auto Nation always take care of me. Anytime a call with and issue or a concern it's handled with great customer service. Thank you Auto Nation Anytime a call with and issue or a concern it's handled with great customer service. Thank you Auto Nation More

Excellent service with excellent staff. Quick service on ordering part. Convenient scheduling for service and delivery on schedule. Quick service on ordering part. Convenient scheduling for service and delivery on schedule. More

I have been a Waco M-B customer for more than 20 years and generally have had excellent experiences during these years. Recently, I purchased a 2022 GLC 300 and my sales consultant was very knowledgeable and generally have had excellent experiences during these years. Recently, I purchased a 2022 GLC 300 and my sales consultant was very knowledgeable, friendly, and helpful, and did not pressure me into a purchase. Therefore, I would rate her customer service and friendliness as “Excellent”! I never met the SM, and I was disappointed that he did not even attempt to negotiate with me on the trade-in price of my GLK. I thought that purchasing a new vehicle AND trading-in my vehicle would have been a win-win for both of us. However, I traded with another entity and received $5,000 more than the SM offered me. Therefore, I rated this “Dealership” with 4 stars and “Price” with 3 stars.. The CFS was personable and knowledgeable of the information he discussed with me. For the future, I plan to continue to be a customer at Waco M-B and hope that my overall positive experiences will continue. More

Very happy with the service and staff! The service advisor was very conscientious and thorough. The work performed was excellent. The service advisor was very conscientious and thorough. The work performed was excellent. More

Service timely but very little amenities during the wait. Didn't even bother to turn on TV for customers. I did not feel welcomed at all. Didn't even bother to turn on TV for customers. I did not feel welcomed at all. More

Terrible Responsiveness. I bought my daughter a new 2022 Mercedes GLC 300 and it has developed a massive coolant leak. She called MB of Waco to get it fixed. They said they c I bought my daughter a new 2022 Mercedes GLC 300 and it has developed a massive coolant leak. She called MB of Waco to get it fixed. They said they can't get to it for several days and they don't have any loaners. So I bought a Mercedes so my daughter can walk around Waco for several days until MB finds it convenient to get to it??? NO! The manager of the service dept, Lucas Richmond will NOT call me back. I now have a call into the GM of the whole place, Shelby Danner, and we'll see if he'll call me back. BTW, don't bother trying to get the operator, their recorded message is on an endless loop and won't connect you to an operator. WORST dealership I've ever experienced in the Mercedes line of cars. More

Excellent place to have your car worked on. Friendly atmosphere Excellent work and customer service. Friendly atmosphere Excellent work and customer service. More

MB Waco took very good care of my Sprinter van. They worked out a solution with the corporate rep to a problem. They worked out a solution with the corporate rep to a problem. More

Everything went really smoothly. Communication was great. Service was prompt and I had my car back on the same day Communication was great. Service was prompt and I had my car back on the same day More