Mercedes-Benz of Waco

Caroline is always friendly and so helpful! They always go above and beyond for us whenever we need anhthing for our SUV They always go above and beyond for us whenever we need anhthing for our SUV More

Small, but part of a larger organization and a very accommodating dealership. This is my third car from them. NO pressure just willing to work with you. accommodating dealership. This is my third car from them. NO pressure just willing to work with you. More

Very professional and helpful. My car had the check engine light on and they had it fixed the next day. I had pick up and drop off each time by Carlos who is an amazing person too. My car had the check engine light on and they had it fixed the next day. I had pick up and drop off each time by Carlos who is an amazing person too. My opinion and experience of this dealership has been strongly reinforced and this dealership is highly recommended. More

My saleswoman TracyAllen is all about providing “The Ultimate Mercedes Experience & Garret the service manager made sure that I was provided a loaner while my car was being diagnosed, updated & washed. Ultimate Mercedes Experience & Garret the service manager made sure that I was provided a loaner while my car was being diagnosed, updated & washed. I truly appreciate the professionalism and support that my sales & service team provides. Rhonda Gatlin 2022 C 300 More

Very fast and good service. Great help from everyone. Will continue service with the Dealership Great help from everyone. Will continue service with the Dealership More

I’ve taken my sl400 Mercedes’ to this dealership fo have my warranty work done once a yr.for 9 years,they do an amazing work,enjoy taking my car there,thank you my warranty work done once a yr.for 9 years,they do an amazing work,enjoy taking my car there,thank you More

The service I received was very fast, and all the staff was very friendly and helpful. was very friendly and helpful. More

Auto Nation always take care of me. Anytime a call with and issue or a concern it's handled with great customer service. Thank you Auto Nation Anytime a call with and issue or a concern it's handled with great customer service. Thank you Auto Nation More

I have been a Waco M-B customer for more than 20 years and generally have had excellent experiences during these years. Recently, I purchased a 2022 GLC 300 and my sales consultant was very knowledgeable and generally have had excellent experiences during these years. Recently, I purchased a 2022 GLC 300 and my sales consultant was very knowledgeable, friendly, and helpful, and did not pressure me into a purchase. Therefore, I would rate her customer service and friendliness as “Excellent”! I never met the SM, and I was disappointed that he did not even attempt to negotiate with me on the trade-in price of my GLK. I thought that purchasing a new vehicle AND trading-in my vehicle would have been a win-win for both of us. However, I traded with another entity and received $5,000 more than the SM offered me. Therefore, I rated this “Dealership” with 4 stars and “Price” with 3 stars.. The CFS was personable and knowledgeable of the information he discussed with me. For the future, I plan to continue to be a customer at Waco M-B and hope that my overall positive experiences will continue. More

Excellent service with excellent staff. Quick service on ordering part. Convenient scheduling for service and delivery on schedule. Quick service on ordering part. Convenient scheduling for service and delivery on schedule. More