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Mercedes-Benz of Waco

Waco, TX

Overview
Reviews
Vehicles
4.6
122 Reviews
Mercedes-Benz of Waco is your go-to destination for all things Mercedes-Benz in the Waco area. Located in Waco near the Parkdale Shopping Center, our dealership serves residents from surrounding Beverly Hills, Hewitt, and Woodway, too. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Waco has it all. Visit our website to learn more, and schedule a test drive today.
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1625 North Valley Mills Dr.

Waco, TX

76710

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Showing 122 reviews

January 19, 2023

I was an out of state buyer, the experience went well and the process was straight forward. Tracy was great, Finance was easy as well. More

by Kris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy Allen
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Jan 22, 2023 -

Mercedes-Benz of Waco responded

Hello Kris, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Waco. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 24, 2022

Everything was ready for me when I got to the dealership, speedy process and great customer service. More

by mariaghdz27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernesto
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Dec 27, 2022 -

Mercedes-Benz of Waco responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

December 22, 2022

They are so friendly! It’s been a long time since I’ve dealt with a business that was so helpful! They really go out of their way to solve any issue. More

by dorothy_63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names
Report | Print
Dec 27, 2022 -

Mercedes-Benz of Waco responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 17, 2022

Great service, friendly staff and was given a good explanation pertaining to my annual service. More

by ranee.armstrong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know
Report | Print
Dec 19, 2022 -

Mercedes-Benz of Waco responded

Hi Ranee, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 09, 2022

Caroline is always friendly and so helpful! They always go above and beyond for us whenever we need anhthing for our SUV More

by kwright_42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Macias
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Dec 12, 2022 -

Mercedes-Benz of Waco responded

Hello, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 02, 2022

Small, but part of a larger organization and a very accommodating dealership. This is my third car from them. NO pressure just willing to work with you. More

by kszysk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracey Allen and Shelby Danner
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Dec 05, 2022 -

Mercedes-Benz of Waco responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Waco. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!

November 21, 2022

Very professional and helpful. My car had the check engine light on and they had it fixed the next day. I had pick up and drop off each time by Carlos who is an amazing person too. More

by Bharnks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Allen, Carlos
Report | Print
Nov 23, 2022 -

Mercedes-Benz of Waco responded

Hi, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Waco. If you ever need help, just give us a call. Happy motoring!

November 10, 2022

My saleswoman TracyAllen is all about providing “The Ultimate Mercedes Experience & Garret the service manager made sure that I was provided a loaner while my car was being diagnosed, updated & washed. More

by rhondagatlin07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy and Garret both are solid 10s
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Nov 17, 2022 -

Mercedes-Benz of Waco responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

Nov 18, 2022 -

rhondagatlin07 responded

I never thought that Mercedes would produce a LEMON. Just my luck that I bought a 2022 C300 that was the worst car I have ever owned! I do not recommend Mercedes Benz Waco to anyone. The service and upper management absolutely do not care about their customers. Also Auto Nation runs Mercedes Benz, They only care about getting over and cheating their customers. Tracy Allen is the only honest person working there. Do not buy any cars from Auto Nation or Mercedes worst dealership I have ever dealt with!!!

November 08, 2022

Very fast and good service. Great help from everyone. Will continue service with the Dealership More

by haynesbeverly55
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Person at front
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Nov 15, 2022 -

Mercedes-Benz of Waco responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 15, 2022

I’ve taken my sl400 Mercedes’ to this dealership fo have my warranty work done once a yr.for 9 years,they do an amazing work,enjoy taking my car there,thank you More

by kelliottsrBetty Elliott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Allen
Report | Print
Oct 20, 2022 -

Mercedes-Benz of Waco responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

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