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Mercedes-Benz of Waco

Waco, TX

Overview
Reviews
Vehicles
4.6
118 Reviews
Call Dealership (855) 767-4904

1625 North Valley Mills Dr.

Waco, TX

76710

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Showing 118 reviews

February 14, 2023

Appointments at this service department are always easy to schedule and they complete the service in a timely manner. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Allen
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Feb 17, 2023 -

Mercedes-Benz of Waco responded

Hi Robert, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Waco. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

Helpful
February 12, 2023

No one to show me how to work all the technology. My friend received a much better deal on her new Mercedes. I have been a customer of Georgetown Mercedes for 20 years. Very disappointed the process More

by Moose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Do not remember his name. Former Marine.
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Feb 16, 2023 -

Mercedes-Benz of Waco responded

Hi, we regret your experience with us here but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (254) 244-0166 -- we hope to hear from you soon.

Helpful
February 03, 2023

New tires and alignment went well. Friendly service team answered my specific questions about new tires. More

by 2-3-23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Several service folks
Report | Print
Feb 08, 2023 -

Mercedes-Benz of Waco responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Helpful
January 30, 2023

Mercedes Benz of Waco was great at completing an alignment. I scheduled the appointment in advance and waited in their lobby. No issues, no hassle and was done in less than 2 hours (and they washed More

by prrs3
Recommend Dealer
Yes
Employees Worked With
Caroline
Report | Print
Feb 03, 2023 -

Mercedes-Benz of Waco responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

Helpful
January 27, 2023

My salesman Pablo and his team made this sale very easy and simple for me. We literally did the whole deal over the phone while I was out of town. Great job guys . I’m very happy with the sales team there. More

by JimmyBaris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo
Report | Print
Jan 30, 2023 -

Mercedes-Benz of Waco responded

Hi, we're so glad that we were able to go above and beyond your expectations! Feel free to stop by if you ever need any more help.

Jan 30, 2023 -

JimmyBaris responded

I definitely will. Thank you

Helpful
January 24, 2023

They always greet you with a smile! Love bringing my car in for Service to this Dealership because they are so friendly and accommodating. Great people & Awesome Service! More

by Ranch Diva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline
Report | Print
Jan 26, 2023 -

Mercedes-Benz of Waco responded

Hi Ranch, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
January 19, 2023

I was an out of state buyer, the experience went well and the process was straight forward. Tracy was great, Finance was easy as well. More

by Kris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy Allen
Report | Print
Jan 22, 2023 -

Mercedes-Benz of Waco responded

Hello Kris, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Waco. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
December 24, 2022

Everything was ready for me when I got to the dealership, speedy process and great customer service. More

by mariaghdz27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernesto
Report | Print
Dec 27, 2022 -

Mercedes-Benz of Waco responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

Helpful
December 22, 2022

They are so friendly! It’s been a long time since I’ve dealt with a business that was so helpful! They really go out of their way to solve any issue. More

by dorothy_63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names
Report | Print
Dec 27, 2022 -

Mercedes-Benz of Waco responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
December 17, 2022

Great service, friendly staff and was given a good explanation pertaining to my annual service. More

by ranee.armstrong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know
Report | Print
Dec 19, 2022 -

Mercedes-Benz of Waco responded

Hi Ranee, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

Helpful
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