Mercedes-Benz of Waco

The service department was informative, friendly, reliable, and quick. Overall, I received GREAT customer service. reliable, and quick. Overall, I received GREAT customer service. More

Friendly service. Had to order part, but was surprised went they called the next day with the part arrived and installed that day! Had to order part, but was surprised went they called the next day with the part arrived and installed that day! More

We are so thankful for Mercedes-Benz Waco service dept. We were driving our less than 2 yr old GLE350 & it went crazy! Sputtering, stopping, more sputtering while traveling from E TX back to Georgetown. An We were driving our less than 2 yr old GLE350 & it went crazy! Sputtering, stopping, more sputtering while traveling from E TX back to Georgetown. An SUV this $$$$ should not do this. Called our local Georgetown, TX MB Svc Dept & they could not see us for 3 weeks. Really?? Found MB of Waco, called & they said bring the car here. Like most dealers these days they were out of loaner cars but they helped us find a rental company to call. We get to MB Waco (sputtering the entire way) & there is a known issue with the cylinders (shame on MB) but it has not been recalled. They kept the car, had to order all kinds of parts & got it back to us within 10 days. Two days into them having our car they called us & said we have a loaner for you. We were thrilled as the rental car was $99.00 a day plus tax. UGH. We worked with Caroline & she was so helpful & kind. She knew how stressed I was with such a major issue while traveling on I35 through TX. She was reassuring, kind and professional. The fact that she called us 2 days in & had a loaner car for us was incredible. Everyone we dealt with at Mercedes-Benz Waco was very nice, kind & professional. I am hesitant to write such a nice review because I don't want them to get super busy !! But, the right thing to do is to recognize them and their great service. Thank you all for understanding the importance of good customer service and for going above and beyond. We bought a MB for the first time when we purchased this car & we did it for their reliability & their service. Based on the service received at our local MB dealer in Georgetown, TX we were not going to buy another one. However, the good people at Waco MB have changed our minds & we will drive further to have all of our car servicing done with them. And, please thank Caroline for her wonderful service and her caring attitude. More

This was my first time at the dealership, as the vehicle was purchased in another state. They were very attentive, went above and beyond to help me find what I looking for and followed up throughout the pr was purchased in another state. They were very attentive, went above and beyond to help me find what I looking for and followed up throughout the process. More

Nice staff! Very, very over priced. I had a $5 bulb replaced and they charged me $70 plus. When I inquired why they said high overhead. Over head is their pr Very, very over priced. I had a $5 bulb replaced and they charged me $70 plus. When I inquired why they said high overhead. Over head is their problem not the customers. More

They’re very friendly and courteous in addition to doing a great job of resolving problems that we have had with car in the past a great job of resolving problems that we have had with car in the past More

This was my first experience at Mercedes- Benz of Waco. Everyone there were very friendly & ready to help in any way. They were ready to make a sale. They were very helpful to show us all the bells & whist Everyone there were very friendly & ready to help in any way. They were ready to make a sale. They were very helpful to show us all the bells & whistles on my new car. Young man in finance made it a pleasure to finance my new car. More

Only two stars for th e tec's that did the coding and reprograming on my Mercedes. They couldn't reset the Service Remainder and I did it on my own in 15 min. reprograming on my Mercedes. They couldn't reset the Service Remainder and I did it on my own in 15 min. More

Super happy with service department advisor. Garrett Allen Polite , informative and quick service. He was also able to give me a great quote on tires which I will be purchasing end of march. Garrett Allen Polite , informative and quick service. He was also able to give me a great quote on tires which I will be purchasing end of march. More

I enjoy the professionalism and courtesies of staff, specifically Ms. Caroline Macias who is always in-tune to the needs of my vehicle. Thank you for a job well done! specifically Ms. Caroline Macias who is always in-tune to the needs of my vehicle. Thank you for a job well done! More