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Mercedes-Benz of Waco
Waco, TX
122 Reviews
Mercedes-Benz of Waco is your go-to destination for all things Mercedes-Benz in the Waco area. Located in Waco near the Parkdale Shopping Center, our dealership serves residents from surrounding Beverly Hills, Hewitt, and Woodway, too. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Waco has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 122 reviews
April 29, 2022
Sent a previous review but now have looked the car over better and I need to revise it. The sales person and dealer personnel were great. However, no one went over any details about some of the malfunct better and I need to revise it. The sales person and dealer personnel were great. However, no one went over any details about some of the malfunctions of the vehicle. I blame myself for not taking a closer look before I bought it, but I also feel the dealer has an obligation to point our obvious problem areas. It's a great car, drives well, but as I've owned now for several days, some of these areas are becoming known. More
by Joe Gael
Employees Worked With
Tracey (sales) Tyler (contract finalization)
April 28, 2022
I took my sprinter in for a recall service,and I was totally impressed with the speed and Professionalism of this dealership.. totally impressed with the speed and Professionalism of this dealership.. More
by kcvanschaick
Employees Worked With
I’m sorry I didn’t get the name of the service writer.
April 13, 2022
Our customer experience was truly a blessing at Waco Mercedes Benz. Tracy Allen made my wife and I feel like we were family and proved that she had our best interest at heart. She is truly added value Mercedes Benz. Tracy Allen made my wife and I feel like we were family and proved that she had our best interest at heart. She is truly added value to the team there. Her enthusiasm and knowledge of the inventory of new vehicles that were due in was impressive. After our purchase she followed up with us and ensured us that if we had any questions that she would be happy to answer them. We got it right when we chose Waco Mercedes and your company got it right when they chose Tracy. She is an inspirational sales representative who demonstrates the highest level of customer service. Tyler was also very pleasant to work with. He walked us through all paperwork and options with clarity. They both worked as a team to ensure we were well taken care of from beginning to end. More than satisfied, Mr. Bamberg More
by sbamberg3
Employees Worked With
Tracy Allen
April 12, 2022
Friendly Staff. Fast and excellent service. Provides free service to your choice of destination til your vehicle has been serviced. Fast and excellent service. Provides free service to your choice of destination til your vehicle has been serviced. More
by WALTERKING657
Employees Worked With
Caroline
April 07, 2022
It was a great experience everyone was so nice And the young lady greeted me as soon as I enter the Service department. I want to say thanks! young lady greeted me as soon as I enter the Service department. I want to say thanks! More
by Peanut6316
Employees Worked With
I don’t remember her name
March 07, 2022
In one word, it has been EXCELLENT! Edward was supremely patient with all my queries and delays. My position to buy the car was peculiar but Edward stood by it and accommodated all my r Edward was supremely patient with all my queries and delays. My position to buy the car was peculiar but Edward stood by it and accommodated all my requests. The car was also delivered with utmost care and attention. Since this was my first car, I enjoyed the whole experience all the more. More
by saishiva.jampala
Employees Worked With
Edward Bazaldua
February 03, 2022
I’ve always found this dealership to be very professional, well-organized, and efficient. I’m always greeted with a pleasant smile and made to feel that my service issue is their most important. professional, well-organized, and efficient. I’m always greeted with a pleasant smile and made to feel that my service issue is their most important. My only regret is that the “free” car wash has been discontinued. This was a nice little perk, one that I used from time to time, but never too often. More
by James
Employees Worked With
Caroline Macias and Jim
January 28, 2022
Mr Jim Carey, Service Advisor at the Waco MB Dealer is very knowledgeable and helpful. Very courteous and considerate of any issue we have with our car. very knowledgeable and helpful. Very courteous and considerate of any issue we have with our car. More
by ladyhood25
Employees Worked With
Jim Carey
