Mercedes-Benz of Waco

I had a tire pressure issue on ONE TIRE. The FIRST time, I took it to the dealership they said that it just needed to be recalibrated. I had the same problem a week later, so I took it back The FIRST time, I took it to the dealership they said that it just needed to be recalibrated. I had the same problem a week later, so I took it back. I left it there for an entire day from 8 am till after 3pm. They were not able to get to my car that day and the mechanic could not find a problem through diagnostics. They asked me to leave it over night for a simple tire pressure malfunction! I showed them the problematic tire from my vehicle’s app and took pictures of two drop down tire indicators tabs on the vehicle dash! The service advisor said they are down to one mechanic and that the manager was not there! No one was able to authorize a go ahead authorization to change out this malfunctioning tire indicator device! I would hate if something major goes wrong! Would they be able to figure it out, get the part ordered, and put it in a timely manner.? I am now driving around town afraid to get on the highway and waiting until the service department can get some more support! More

The Service personnel was friendly and courteous. The actual service was done properly and efficiently and I receive my vehicle clean out there at service. Everyone was very professional and courte The actual service was done properly and efficiently and I receive my vehicle clean out there at service. Everyone was very professional and courteous thank you More

Great service department! They took care of my immediate need as well as some things that I would have had to make the three hour drive for in a few months! They took care of my immediate need as well as some things that I would have had to make the three hour drive for in a few months! More

Very happy with the service at Mercedes Benz of Waco. The staff are also very helpful & friendly. The staff are also very helpful & friendly. More

Good. Appreciate being fare on the price and no hidden costs. But should be more responsive. Appreciate being fare on the price and no hidden costs. But should be more responsive. More

Very professional dealership and no hassles. We simply arrived, we're given the keys for the test drive and then purchased. Tracey and nick were fantastic! We simply arrived, we're given the keys for the test drive and then purchased. Tracey and nick were fantastic! More

Half done work isn't better than no work. I purchased a 2021 in October that was missing the Hermes Communication chip. The chip became available in May of 2022 and it was retrofitted by th I purchased a 2021 in October that was missing the Hermes Communication chip. The chip became available in May of 2022 and it was retrofitted by the service department. I appreciate James getting that done. Unfortunately to take advantage of the features of the chip, sales has to register the vehicle to the new owner and in spite of numerous calls and texts to have them do that I get no response from the sales department and very little information from the service department. Customer service requires communication and being helpful to your customers. Apparently Tracy either doesn't understand that or care to do that. More

Hi! I would like to express my gratitude to the Mercedes Benz Of Waco service department!! They went way out and beyond to help service my car after bei I would like to express my gratitude to the Mercedes Benz Of Waco service department!! They went way out and beyond to help service my car after being out of warranty! Just want to say thanks! More

There is a lady named Tracy, I think, that is a salesperson. She is outstanding - knows her stuff, and is very helpful. salesperson. She is outstanding - knows her stuff, and is very helpful. More

Easy To do business with, knowledgeable, professional, and fair in dealings and offers. Sales person Spent enough time with me to make me feel comfortable with the vehicle and fair in dealings and offers. Sales person Spent enough time with me to make me feel comfortable with the vehicle More