Mercedes-Benz of Valencia - Service Center

I was treated well by professionals. I was taken right away and dealt with courtesy and efficiency by all involved..I was given a rental vehicle and called when my vehicle was ready. no I was taken right away and dealt with courtesy and efficiency by all involved..I was given a rental vehicle and called when my vehicle was ready. no charge. More

Jazmin Quintero provided excellent service. Initial service on 2018 GLA250. As always, Jazmin Quintero provided excellent, prompt and courteous service. The vehicle was ready to go in less than Initial service on 2018 GLA250. As always, Jazmin Quintero provided excellent, prompt and courteous service. The vehicle was ready to go in less than the one hour Jazmin originally quoted. More

Very good Exelent good and prompt service. Good appointment scheduled and good communications. Curtious and prompt transportation and pick up while machine was Exelent good and prompt service. Good appointment scheduled and good communications. Curtious and prompt transportation and pick up while machine was serviced. Received a cleaned machine.Thank you. More

Great Customer Service Jazmin always does her best to give us exceptional service. From ensuring that we have a loaner, to her efforts that our vehicle is ready in a timely Jazmin always does her best to give us exceptional service. From ensuring that we have a loaner, to her efforts that our vehicle is ready in a timely manner to her clear communication about the service we need, Jazmin gives us first class customer service & we appreciate her friendly disposition. More

Poor service I purchased a new GLC 43 from out of state but wanted to have my local MBZ dealer, Valencia MBZ, provide me with service that might be needed in the I purchased a new GLC 43 from out of state but wanted to have my local MBZ dealer, Valencia MBZ, provide me with service that might be needed in the future so I stopped in to obtain more info about them as a MBZ dealer. I went to the Service Department to inquire about VIN verification & was met with "attitude" from one of their service advisors. I guess I was inconveniencing him. I moved on. Earlier, same day, I had called & left a VM with Kyle, one of the Product Concierges, but did not receive a callback. While I was already in, I figured I would check to see if he was in & I was told that he had just left for the day & would not be back for 3 days. Their other Concierge was "out" & not available. It has been a week & I am still waiting for Kyle's return call. I think I will move onto a MBZ dealer that will provide me with the service that I expect. More

Very upset customer I purchased my C300 at this dealer , and have always serviced it at this dealer and was very happy until recently or so I thought My car needed som I purchased my C300 at this dealer , and have always serviced it at this dealer and was very happy until recently or so I thought My car needed some repairs they stated new spark plugs, Complete Guide Pulleys two, Belt tightener V Ribbed belt. I was preparing to do the work, and decided to check prices elsewhere at another Mercedes Benz dealer. I was horrified to find that for every part on their estimate I was being overcharged $15.00-$25.00 per part more. I called and left several messages for Tom Squire the service manager, and Tim Engle the parts manager never returned my call. So they have just lost a service customer, and a new Car purchase for ever. What different treatment I received from Jason at the other dealership, also for anyone interested this Valencia dealer is owned by Sage. My suggestion and my recommendations based on my personal experiences is call Jason at Calabasis Mercedez Benz for service. Not only that they have a fabulous inventory for New Cars. More

Service run around Where do I begin, My wife has taken her car C300 under warranty, two times to try and figure out a noise. The last time she had a recording of the noi Where do I begin, My wife has taken her car C300 under warranty, two times to try and figure out a noise. The last time she had a recording of the noise. The service advisor Bill Parks listen to the recording and immediately dismissed it as nothing to be concerned about, but if she wanted to have it checked out she would have to pay for a "diagnostic fee" and a brake job (because he has pre-determined it was the brakes) Going back a 3rd time after complaining. More

The automobile industry has a bad reputation for dishonesty and Mercedes-Benz of Valencia is most certainly a contributor to this reputation. Purchased a pre-owned BMW from the dealership and was ex dishonesty and Mercedes-Benz of Valencia is most certainly a contributor to this reputation. Purchased a pre-owned BMW from the dealership and was experiencing electrical issues less than a week after the purchase. Brought the vehicle back and was told there were no issues found. Took the vehicle back home and in less than a week the problem reoccurred. Had Auto Club jump the vehicle. The technician from Auto Club stated he had seen this a few times in the past where the alternator was the culprit. Told Mercedes-Benz what the Auto Club technician had mentioned and they just blew it off as though he would not know the workings of a BMW. After two days in the shop, they stated the battery had been replaced. After another week of having the car, guess what happened - the same issue. In for a third time in less than a month. This time they replaced the alternator. Another week goes by and the car won't start. I walked into the dealership and spoke with the service manager - Rick. He told me that each time the BMW is brought into them, they have to send it across the street to the BMW dealership to have it serviced. (like I'm creating an inconvenience for them and costing them money - all true, but is that my fault and what about my inconvenience!) Then Rick states that being a Saturday, he could not call BMW to schedule the appointment since they only run a half crew on Saturdays. It would need to wait until Monday to get an appointment. So after our conversation and leaving the vehicle with them, I went across the street and spoke directly with BMW. They were very kind and very accommodating. They set the appointment for my vehicle right then and there. I went back over to the Mercedes-Benz dealership and told them to drive the X5 over right now as the appointment is already set. AVOID THIS MERCEDES-BENZ DEALERSHIP unless you like liars and the run-around!!! More

We have been to the dealership 8 times in the last three years to fix the hatchback. The last time we were here they claimed we backed into one of their vehicles. My wife went in and they bullied her into years to fix the hatchback. The last time we were here they claimed we backed into one of their vehicles. My wife went in and they bullied her into claiming she did it. They claimed it was on video which when we asked for and they could not produce. In addition there was a warranty repair on a light strip that was supposed to be covered. Then they said it was not and would we like it done for $210.00 We said go ahead, but it was still not done. Then we brought the car back again this week and the price was $265.00. We have both estimates for the same repair with two different prices and the third option where it was supposed to have been under warranty. My wife is scared to go back to the dealership to pick up here car and drop off the loaner. For two days we have left messages asking the GM Bill Masterini or the dealership owner Lenny Sage to please meet us there so we feel safe to finish this up. More