Mercedes-Benz of Valencia

Service at this Dealership was great! Everyone was welcoming and nice will definitely recommended to others. Great deals and they work with you to give you the best option. welcoming and nice will definitely recommended to others. Great deals and they work with you to give you the best option. More

Valencia Mercedes always provides excellent service ok n both our cars. We buy and service our cars at Valencia Mercedes. Jazmin in service and Gaby in sales are the best. They have given us years of gr both our cars. We buy and service our cars at Valencia Mercedes. Jazmin in service and Gaby in sales are the best. They have given us years of great service. More

DO NOT buy or lease with Mercedes Benz of Valencia!   I have been a LOYAL Mercedes Benz owner for 22+ years with purchasing the brand new G500 (2002 & 2005), E class and 2017 AMG that’s six (6) Mercedes Be have been a LOYAL Mercedes Benz owner for 22+ years with purchasing the brand new G500 (2002 & 2005), E class and 2017 AMG that’s six (6) Mercedes Benz over the years.  My most recent Mercedes was a 2017 AMG leased at Mercedes Benz of Valencia. Upon lease return I found out that they misrepresented me on the original lease and how it was presented to me and the way in was dishonestly presented in the lease agreement.  I contacted management at the dealership, reminding them I am a local business owner in Santa Clarita and a faithful Mercedes owner.  After nearly half dozen attempts to resolve nothing. I resorted to over a dozen calls, emails and even three letters of evidence sent to Mercedes Benz Financial Services, nothing.  I even asked as an accommodation, during COVID perhaps they would waive the $595.00 Vehicle Turn in Fee.  They wouldn’t even do that. So much for customer service. Furthermore, I returned the AMG in impeccable condition with under 15,000 miles allowed, brand new brakes, all brand new run-flat tires, and a year worth of expensive DMV registration. Did they care to reimburse or rectify the issue? Nope. Waive the $595.00 Vehicle Turn in Fee? Nope. They lost a customer for life.  One star because some folks are nice and the place is spotless. DO NOT TRUST MERCEDES BENZ OF VALENCIA.  More

I was very happy with the service. The communication with Ryan Helquist was excellent and easy to understand. Everything went as planned and on schedule. Thank You! with Ryan Helquist was excellent and easy to understand. Everything went as planned and on schedule. Thank You! More

Your have been very helpful, This is my fourth visit to you dealership and each visit has been a positive experience. This visit "starred" Ernesto Gonzalez who is a real pro. You clearly have a crop of te you dealership and each visit has been a positive experience. This visit "starred" Ernesto Gonzalez who is a real pro. You clearly have a crop of terrific employees - a solid team. More

Everyone was a Great Help. They were helpful in telling me what had to be done, and the time it would take. I will bring my car back here Again and Again!! me what had to be done, and the time it would take. I will bring my car back here Again and Again!! More

Ernesto is the best service advisor I have ever experienced. He is polite, competent and very helpful. I love driving Mercedes but it is certainly a high maintenance car and Ernie always helped me experienced. He is polite, competent and very helpful. I love driving Mercedes but it is certainly a high maintenance car and Ernie always helped me with best advice. We will definitely use this dealership for all work. Thank you More

Excellent service. Service advisor Ernesto Gonzalez very competent and helpful. Service completed in a timely manner. I do not care to write more review! Thank you competent and helpful. Service completed in a timely manner. I do not care to write more review! Thank you More

I bring all my sprinter to Derek. With 2 of my fleet in the Bay Area. I have them brought down to Valencia Mercedes to get them serviced. I know they do a complete service on them. the Bay Area. I have them brought down to Valencia Mercedes to get them serviced. I know they do a complete service on them. More

The dealership and Bill Parks are the best Mercedes experience we have had in over 20 years of Mercedes ownership. Could not be happier with our experience. experience we have had in over 20 years of Mercedes ownership. Could not be happier with our experience. More