Mercedes-Benz of Union - Service Center

I’ve had a positive experience with Ray Catena for about 6 years now until recently. I’m going to assume that Covid has caused the staff to become so insensitive to others. I will no longer continue to supp 6 years now until recently. I’m going to assume that Covid has caused the staff to become so insensitive to others. I will no longer continue to support Mercedes Benz of I continue to receive such poor service. Not only did Ray Catena in Union Service dissatisfy me, but Mercedes Financial Services are just as detestable. I have given these people too much money to be treating in such manner… They don’t return calls, leave you on hold for an extended people of time and are not willing to properly assist you without an astronomical fee being attached. You guys are disgusting! I hope you lose every customer you have and maybe you will start to value your customers.. More

Jamie Rogers is customer focused he explains what “needs” to be done. He helped me understand what was wrong and needed to be addressed. The reason I continue to go to Mercedes Benz of Union is Jamie Rogers. to be done. He helped me understand what was wrong and needed to be addressed. The reason I continue to go to Mercedes Benz of Union is Jamie Rogers. More

Horrible service. I was overcharged and the work that I took my vehicle in for was never completed and they still expect me to pay, after I already paid for them to check an oil leak. They told me to drive took my vehicle in for was never completed and they still expect me to pay, after I already paid for them to check an oil leak. They told me to drive around for 3 weeks so that they could see where the oil leak was coming from and then they are charging me an additional $516.00 to look again. Every time I visit there is a new service manager. I purchased my other Mercedes from Contemporary Motor Cars and had the same Service rep for the entire 12 years. i will not be purchasing my next vehicle here or have them service it. I will be returning to Contemporary Motor Cars or BMW. More

I hated mercedes when I have to deal with this dealer.my I hated mercedes when I have to deal with this dealer. my car was in an accident and keys were lost. the car stayed for over 4 weeks until they made I hated mercedes when I have to deal with this dealer. my car was in an accident and keys were lost. the car stayed for over 4 weeks until they made the single key. The sales person responsible assigned to deal with me (a lady, her name is Joe)is not existing always "she is away from her desk" or "she didn't come today". They didn't give me a reference to use when I call and every time you call you have to tell the story from the beginning. Some time they put me on hold for more than 40 minutes. The manager of the parts department "Jime" was soo rude. They charged me almost $1200 for one single key. You are handcuffed when your car is not running and you have to tow the car to their shop and you can not make this key anywhere else. I will burn my car before I have to deal with this dealer next time. More

Outstanding Customer Service. Jamie in service is helpful, professional and provides prompt and efficient service. I feel comfortable that my cars are being serviced in the most competent dealership. helpful, professional and provides prompt and efficient service. I feel comfortable that my cars are being serviced in the most competent dealership. More

Exceptional customer service from Harold King The service department is very efficient and performs what is needed in a timely fashion. And Harold takes great care of his customers and provides s The service department is very efficient and performs what is needed in a timely fashion. And Harold takes great care of his customers and provides sound advice for resolving issues. More

Harold King is always a pleasure to work with. Had my issue resolved in just a few hours. Was nice enough to get me a loaner car too! Much appreciated issue resolved in just a few hours. Was nice enough to get me a loaner car too! Much appreciated More

excellent customer service and work performed Jamie Rogers and Pat Medina are always available to the customer, know their products and exude professionalism. I have been with Ray Catena Union si Jamie Rogers and Pat Medina are always available to the customer, know their products and exude professionalism. I have been with Ray Catena Union since the first Mercedes purchase almost 10 years ago and the service department has always maintained a stellar level of service. Toni Giordano Picerno More

Absolutely wonderful experience...Ray Catena of Union provides perfect Customer sales and service Experience ! THANK YOU ! Randy Grill my salesman and Danny Ventura in service provides perfect Customer sales and service Experience ! THANK YOU ! Randy Grill my salesman and Danny Ventura in service More