Mercedes-Benz of Union - Service Center

I'm very satisfied with the entire service team, there were some delays but related to unavailability of parts, Jill did a wonderful job at my vehicle, very professional, thanks again. were some delays but related to unavailability of parts, Jill did a wonderful job at my vehicle, very professional, thanks again. More

Did a great job with my car. Very fast Service. would def recommend to someone else Very fast Service. would def recommend to someone else More

Add my name to list of horrible service. Left my car there for service already PAID for as recommended by Harold ..called him after waiting 1 1/2 weeks for update bcuz he never called me, I Left my car there for service already PAID for as recommended by Harold ..called him after waiting 1 1/2 weeks for update bcuz he never called me, I was supposed to get call next day.. hmm next day hasn’t come yet..he has yet to call me with an update..it’s only been 3 week but who’s counting..left message for his supervisor to call me last week call was supposed to be next day. strange next day hasn’t come for her either..now I’m going over her head and send email to her boss and won’t stop until I get satisfaction for mistreatment I recvd. More

This place is so poorly managed I don't know where to start. We made an appointment for our car to go into service and dropped it off on time almost 2 weeks ago. As of this writing, the car has not been start. We made an appointment for our car to go into service and dropped it off on time almost 2 weeks ago. As of this writing, the car has not been worked on. In a call with a service advisor, he takled about staff shortages. There was never any communication about extended wait times when we dropped off the car. I recently have had Toyota, Dodge and Honda service with other dealers go in and out. Not at Ray Catena. Now they can't be bothered with getting our car back to us. I will not be bringing my business back to this dealer. More

Since 2017, I have been leasing my Mercedes Benz from Ray Catena in Union, primarily due to the excellent service provided by Danny Ventura, Service Consultant, and Patricia Medina, Service Manager at theSer Catena in Union, primarily due to the excellent service provided by Danny Ventura, Service Consultant, and Patricia Medina, Service Manager at theService Dept. They always go above and beyond to help me when I have to bring the car in for service or repairs. I am treated like family and it feels good to know that they truly care about my experience and satisfaction. Although I am extremely satisfied with my 2022 C -Class car, I do not have any words to express how happy I am to be able to count on Danny and Patti when I need to. More

Three weeks for a simple sunroof problem. Zero contact nor update. Service Department should close. Zero contact nor update. Service Department should close. More

Only service center I will take my cars to! I even drive two hours to get there! I even drive two hours to get there! More

My experience with Mercedes Benz of Union was amazing. Sales team was great, and service was just as strong. I ran into a small issue with my vehicle within a week of purchasing, and Zach in service saved Sales team was great, and service was just as strong. I ran into a small issue with my vehicle within a week of purchasing, and Zach in service saved the day. He explained the entire process to me, which helped me understand exactly how they function as a team. The manager Patty came out, introduced herself and was able to squeeze me in for service fhe following day, and have me a loaner car to drive while the repair was being made. My advisor Matthew communicated the whole time. Happy customer! More

Excellent job and very professional perfect service my car 220 and my g53 are news after my service car 220 and my g53 are news after my service More