Mercedes-Benz of Union - Service Center

Moe in service was great to work with, very helpful and professional. always appreciate working with you professional. always appreciate working with you More

Dawn in the service department was fabulous. She went above and beyond to get my car fixed She went above and beyond to get my car fixed More

Ichiaka Doumbia helps me every time I have service and goes above and beyond. Highly recommended for fast and great service. goes above and beyond. Highly recommended for fast and great service. More

I went to Ray Catena because my key fob was not working and I had no spare. I was assigned to a service consultant named Jillian Maloff. This encounter was a bad experience for me as I found Ms. Mallory t and I had no spare. I was assigned to a service consultant named Jillian Maloff. This encounter was a bad experience for me as I found Ms. Mallory to be very short and condescending. Not very pleasant. Now to the dealership over all. I was charged $1,436 for a replacement key after paying to have my car towed to the dealership. When I questioned Ms. Malloff about cost of the key, her attitude exuded frustration and disdain for my concern. None the less my car was there.I proceeded with the replacement, which took 14 days to complete. Upon picking up my car the invoice stated they had to jump start my car as the battery was not holding a charge. My question to her was the alternator was charging the battery when I brought it in here. Her snide answer to me was “I don’t know about “ your alternator the battery is showing high resistance and not holding a charge”. 3weeks ago I had a coil pack replaced by my mechanic shop and there was no indication of a voltage problem when they put it on the analyzer. I would not recommend this dealership to anyone as they were not honest and reputable, only tried to up sell me and overprice there service. More

Moe was great to work with, very helpful and knowledgeable! Will continue to see Moe for future visits, thank again! knowledgeable! Will continue to see Moe for future visits, thank again! More

Thanks to Dawn for her wonderful customer service and making the maintenance such a smooth process! making the maintenance such a smooth process! More

Experience at this dealership was wonderful ,the staff were super friendly, and my consultant Roberto T was informative, patient, and respectful. I will recommend this dealership and my service consultan were super friendly, and my consultant Roberto T was informative, patient, and respectful. I will recommend this dealership and my service consultant to fellow family and friends. More

Ray Catena Union has been an amazing asset as a multi-car owner and long time customer Dawn is always professional and goes above and beyond to make sure all the cars are serviced properly and any other is owner and long time customer Dawn is always professional and goes above and beyond to make sure all the cars are serviced properly and any other issues that come up. Love Union servicing More

I am consistently impressed with the outstanding service provided. The team promptly addresses any issues with my car, ensuring everything is taken care of efficiently. Dawn, in particular, is exceptional i provided. The team promptly addresses any issues with my car, ensuring everything is taken care of efficiently. Dawn, in particular, is exceptional in managing our vehicles, always staying on top of every detail. More

I have been a loyal customer to Ray Catena Union for about 4 years and it is always a great experience.My maintenance consultant is Roberto and he is top notch and very professional .Always a great expe about 4 years and it is always a great experience.My maintenance consultant is Roberto and he is top notch and very professional .Always a great experience. More