Mercedes-Benz of Tysons Corner

Love it! “Customer service is a dying art”, not in Mercedes-Benz of Tysons Corner. I am grateful for such an amazing team of professionals for making it happen “Customer service is a dying art”, not in Mercedes-Benz of Tysons Corner. I am grateful for such an amazing team of professionals for making it happen for me. From my initial chat on their website with Thomas, who assisted me with general questions, also confirmed someone was expecting me upon receiving my appointment request. My initial appointment started with Hammad Hanif, sales associate in new cars department, he understood exactly what I wanted, also took his time making sure my overall process until the end was pleasant. Hammad, has a patience of a saint, answered all my questions, taught me more about the car I wanted and eventually bought. He passed on all my requests to other branches, who then were efficient to follow up and making every interaction worth it. Hats off to Kosta Sarakinis, the sales manager, he made the second half of my purchase process easy and pleasant. He was polite and easy to talk to , genuinely willing to help. Also would like to thank the finance manager Justin Hudson, he was kind, efficient, and professional. Lastly, special thanks to Haidi for putting the cherry on top of my great experience on the last day. Every stuff member was kind and ready to assist. I commend Mercedes-Benz of Tysons Corner on their employees. More

First Time Mercedes Buyer Dwayne Smith fielded my initial call, quickly established a relationship and remain connected throughout. He identified vehicles that met my needs and Dwayne Smith fielded my initial call, quickly established a relationship and remain connected throughout. He identified vehicles that met my needs and kept open lines of communication during negotiations. He educated me without being condescending and brought Nam Su in to assist with final negotiations working to make sure I got the best deal. Both classy and helpful gentlemen. A few disappointments were that I had to navigate the traditional negotiation process where decision makers were not speaking with me directly and leasing parameters were brought in at the final stage. I didn't expect this from a Mercedes. More

Painless Purchase Really good purchase of the GLE 450 that was handle with professionalism by sales person Syed Zaidi. After searching throughout the DC area no Merce Really good purchase of the GLE 450 that was handle with professionalism by sales person Syed Zaidi. After searching throughout the DC area no Mercedes Dealer could beat the price. More

First car, lasting experience. Out of the blue yesterday, my boyfriend and I decided to get a car loan and look into one of the Smart Fortwo cars I had favorited on my phone. I inst Out of the blue yesterday, my boyfriend and I decided to get a car loan and look into one of the Smart Fortwo cars I had favorited on my phone. I instantly fell in love with this car. Leather interior, sunroof, low mileage, it was gorgeous and everything I needed for my short commute around town. This was also my first experience ever buying a car, as my last one had been "passed down" to me. Me Edward Moore was our sales person and he made the experience painless. I had read a few reviews about the dealership and was a little worried when people mentioned they had been discriminated against. We're in our twenties and quite honestly don't look like the couple that should be at Mercedes-Benz. That all being said our time with Edward was informative and fun. He asked questions about our personal lives and made us feel comfortable. An engaging individual that has changed our lives by selling us a nice little used car. I now don't have to rely on my boyfriend or occasionally grab an Uber to get to work. I have more freedom and can putt around town now when I don't feel like being cooped up in the house. This purchase is going to improve our lives. More

Exceptional customer service! From the time I walked in the door, until the moment I drove away in my new "used" car my sales representative, Syed Zaidi was extremely helpful. I n From the time I walked in the door, until the moment I drove away in my new "used" car my sales representative, Syed Zaidi was extremely helpful. I never felt pressured throughout the whole process. Although I did not purchase a Mercedes from this dealership (it was an excellent traded-in Toyota). I felt I received the same exceptional customer service, as if I were purchasing a luxury car. More

Excellent Experience!!! Syed Zaidi is a great sales man helped us tremendously with pricing and picking The certified S Class.Very clear, knows what he is doing. I would defi Syed Zaidi is a great sales man helped us tremendously with pricing and picking The certified S Class.Very clear, knows what he is doing. I would definitely come buy another car from him. More

Recommendation for Dwayne Smith We visited the dealership twice, once for obtaining information and second to purchase a vehicle. Mr. Dwayne Smith was very professional in dealing w We visited the dealership twice, once for obtaining information and second to purchase a vehicle. Mr. Dwayne Smith was very professional in dealing with us and attentive to our needs. There was no high pressure tactics and our experience was very positive. He explained the sales process clearly and informed us of what to expect. We purchased a vehicle and was very satisfied with the overall experience of buying a new vehicle. The Samuels More

Excellent service I visited the dealership initially since we were looking to replace my wife's old car, and we decided that we would be getting a GLS 450. Mr. Dwayne S I visited the dealership initially since we were looking to replace my wife's old car, and we decided that we would be getting a GLS 450. Mr. Dwayne Smith was very courteous and helpful with all our inquiries and did his best trying to locate a vehicle for us, and when that could not be achieved (finding one with all the options we wanted) he helped us place and order for one and e and Kosta helped us expedite the process and get our order ready in just a little over a month. Every part of the process was smooth and will surely return for further business. More

Very, very positive car-buying experience My wife and I worked with Dwayne Smith (salesperson) and Kosta Sarakinis (sales manager) and I can't say enough good things about the experience we ha My wife and I worked with Dwayne Smith (salesperson) and Kosta Sarakinis (sales manager) and I can't say enough good things about the experience we had. Dwayne was polite, timely on his follow up, tactfully persistent (but not too persistent) and worked tirelessly to get my wife and I the MB GLS 450 we wanted at a financial cost we could live with. Kosta worked closely with me on the final cost details and I was very happy with the deal we received. Dwayne followed up after the sale to ensure we were happy with our purchase (anyone know of any other sales reps who do that anymore???) and I'd highly recommend MB of Tysons Corner and Dwayne/Kosta specifically to anyone who's looking for a positive car-buying experience. And of course the quality of Mercedes-Benz speaks for itself. More

HBL's Best Salesman - Dwayne Smith If you are in the market for a new car, You should contact Dwayne Smith @ HBL Mercedes in Tysons Corner. Dwayne was very professional, informative and If you are in the market for a new car, You should contact Dwayne Smith @ HBL Mercedes in Tysons Corner. Dwayne was very professional, informative and provided a great car buying experience. From initial handshake to the final handshake, he provided the expertise and quality service required to earn my feedback and support! Great Job... More