Mercedes-Benz of Tysons Corner | Page 4

One of the worst experiences I ever had. Horrible service! I went for a recall, meaning that the fault had been recognized by Mercedes and reported to the US Gov't NHTSA. They assumed the re Horrible service! I went for a recall, meaning that the fault had been recognized by Mercedes and reported to the US Gov't NHTSA. They assumed the responsibility to repair all the cars affected by the recall. First time, I was told to repair the brakes and wait for the part to come, not even offered transportation home and back to the dealership. Second time, they broke another part in trying to do the recall and tried to make me pay for it. I refused and they said that it will be covered, but more like a "favor" they were doing me. The service advisor had the nerve to tell me that they are doing this recall for free. I argued that this was not true, they get paid by Mercedes so he should not try to sell me that kind of nonsense. Instead on maximum 2 days, Thursday and Friday, they kept my car until Monday. I asked for a courtesy vehicle, but I was told that are waiting lists! What?! I was not prepared to be left without my car for 5 full days, including one weekend. These people should be ashamed of themselves. I know other dealership in the area and clearly this one is subpar with any other I can think of. Everything was wrong about my visit there. Avoid them as much as you can! They should be ashamed of themselves! More

Kept going back for same problem with vehicle and they kept charging me. They too do not have competent staff. kept charging me. They too do not have competent staff. More

My sales person was Joo Lee . She was the best sale person I ever deal with in the last 30 years . Thanks for all of your help! She was the best sale person I ever deal with in the last 30 years . Thanks for all of your help! More

Very nice better than the other dealership. very good i was very pleased. I will always be coming to this dealership. very good i was very pleased. I will always be coming to this dealership. More

This will be our last service visit to a Penske managed service dept. Chantilly's service dept left my wife's trunk open in a rainstorm, and the result was not quickly corrected. It took multiple visits to service dept. Chantilly's service dept left my wife's trunk open in a rainstorm, and the result was not quickly corrected. It took multiple visits to correct, it was that bad. Now with my wife's truck, we vowed to never go back to Chantilly, and now Tysons has proven to be as dismissive to actual customer service. It's as if the call center and the actual service attendants at the center are not in sync. Even though my wife made an appt, the service center had no idea my wife was going wait for the service. It was not a Sat morning drop off, and picking up Mon. He was literally surprised that my wife was expecting to get her car back the same day. The worst of it is they didn't even reset the computer after the service was completed. The computer is still saying 206 miles to service. This was it. We live 15 miles from MB Chantilly, and 30 miles from MB TC, and we're going to pass them both to go to Euro Motorcars Bethesda MD. More

The staff was courteous and accommodating. Management was extremely helpful and my car was thoroughly cleaned. Management was extremely helpful and my car was thoroughly cleaned. More

Always helpful, knowledgeable, and professional. Easy to schedule an appointment and car is always done when promised. Easy to schedule an appointment and car is always done when promised. More

My adviser Yung Tham did a great job to help me understand better about this service. Thank you very much. understand better about this service. Thank you very much. More

I highly recommend Mercedes-Benz of Tyson’s corner. Kenneth Hahm is very prompt in responding. Kenneth Hahm is very prompt in responding. More

Ken Hahm was always available. Boy, does Ken know cars! He was able to help me decide which was best to meet my needs. Ken made the daunting task of buying a car pleasurable and wo Boy, does Ken know cars! He was able to help me decide which was best to meet my needs. Ken made the daunting task of buying a car pleasurable and worry free.” More