Mercedes-Benz of Tysons Corner

Bought a pre owned vehicle on 8/11 and was issued 30 day tags. Told the T&T guy that I was aware of DMV issues and asked for a 60-90 day tag. 30 is all you get. Completed Md. Inspection following week-texte tags. Told the T&T guy that I was aware of DMV issues and asked for a 60-90 day tag. 30 is all you get. Completed Md. Inspection following week-texted info. to Yulia, my salesperson. Comes 9/8 and no tags. Yulia says they will Fedex another temp. Told her I was leaving on a road trip to Fla. @8:00am. Had to cancel trip because didn’t rec. FedEx until 3:00pm. Not sent until Friday. Took three days to even send. Second tag expires tomorrow.Sent text 10/9 to Yulia, who said will check in the morning. Now it’s Sat. 10/10, and have heard no reply. I know there are DMV issues but, since I came from 150 miles away, one would think that for their $$$ “fee” they would have sense enough to offer me an opportunity to make an appointment with the MVA in Salisbury and get my own tags. Totally turned off of ever being involved with them ever again. As of midnight tomorrow, I will have a car I can not drive on the road legally, and still no reply. In the words of the famous Bugs Bunny, “what a bunch of maroons”. More

Best car purchase experience with Faran From the moment I walked in the door, I received outstanding customer service. Faran was highly professional and has an indepth working knowledge of From the moment I walked in the door, I received outstanding customer service. Faran was highly professional and has an indepth working knowledge of the 3 models in which I was interested. Was able to test drive multiple cars and Faran answered all my questions and never pressured me. After 3 visits walked out with my dream car. More

Amazing amazing professional services. Faran was amazing. Highly recommended this dealership versus other one. They valued customers! Great price, fast service and very convenient! Thank you Highly recommended this dealership versus other one. They valued customers! Great price, fast service and very convenient! Thank you More

Great service My recent experience with the service department was outstanding. Naomi, my service representative, did a great job keeping me informed and explainin My recent experience with the service department was outstanding. Naomi, my service representative, did a great job keeping me informed and explaining the work performed. I could not be more pleased! Thank you. More

Amazing car buying experience! Nam Su is the best. My family had the opportunity to to buy our new beautiful white 2020 GLC 300 4matic vehicle. We were lucky to work with Nam Su as our sales represent My family had the opportunity to to buy our new beautiful white 2020 GLC 300 4matic vehicle. We were lucky to work with Nam Su as our sales representative. He was a perfect gentlemen that treated our whole family very well. Nam is extremely knowledgeable about the various vehicles and options. He guided us seamlessly through the process with ease. Jaime also helped us with finalizing the deal terms of our lease. We received a great offer and pleased with the smooth process. We look forward to buying our next vehicle from the team at Tyson's corner. We were very happy with the overall experience as we drove our new vehicle off the lot on the same day :) More

Terrible!! Definitly not Mercedes Benz Service!!! Stay Away We went to this dealership to by my son a car. We called ahead because we were driving 2 hrs to get there. When we arrived we found the salesman we sp We went to this dealership to by my son a car. We called ahead because we were driving 2 hrs to get there. When we arrived we found the salesman we spoke to and he went to get the vehicle. Never showed us around the vehicle or explained anything about the car. We told the salesman we already had our own financing through our credit union. We were given paperwork to fill out, thinking because our bank was closed at this point and we would be picking up the car the next day, so we filled out the paperwork. They ran our credit for no reason! We purchased the car and are waiting for our tags. The week before the temp tags ran out we called and called. Finally we were able to speak to our salesman. He said don't worry they will overnight another temp tag. That never came and we never received a call. Again we call now were told they won't overnight the new temp tags! The salesman said its not his problem, that is the title clerk. Wow! So my son can't drive his car and we still have no tags!! Ridiculous!!! This is the third Mercedes I have purchased and the first and last from this dealership. It is like dealing with some used car dealership, not Mercedes Benz!! If you expect Great customer service before and after the sale don't go here! More

Rear bumper deep scratch from a service appointment Dropped off the GLS450 for regular service at the dealership. Went to pickup the vehicle and noticed a base ball size deep scratch on the rear bumper. Dropped off the GLS450 for regular service at the dealership. Went to pickup the vehicle and noticed a base ball size deep scratch on the rear bumper. When reported before the vehicle was picked up from the delearship, first question I was asked whether it was pre-existing. They later reviewed the surveillance tapes to confirm that it did not exist when the vehicle was dropped off. I expected service team to perform such visual checks before handing off keys to the owner, as the size of the scratch is really hard to miss if you walk around the the vehicle. very disappointed with the way this is being handled as the staff did not own the issue and instead questioned us back, demonstrated that they don't really care about the customer service and satisfaction. Still the scratch has yet to be fixed at the body shop. one more round to the dealership for us is yet to happen while we wait on that to be scheduled by their service team More

Addendum I had an initial glitch with this dealership but the administration worked with me to get it right. I want to thank Jason Hoover, Omar and Nick Willia I had an initial glitch with this dealership but the administration worked with me to get it right. I want to thank Jason Hoover, Omar and Nick Williams for all their help and support. More

We had an amazing experience shopping for a family car at MBUSA of tyson !! Mr. Ahmed Albadri, helped me find the car that fits our need as a family of 4 , he was extremely polite , patient , professional a MBUSA of tyson !! Mr. Ahmed Albadri, helped me find the car that fits our need as a family of 4 , he was extremely polite , patient , professional and answered all our questions and concerns . Many thanks Mr. Albadri Wishing you success Ismail Sharif More