Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Tysons Corner
Vienna, VA
653 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 653 reviews
November 18, 2024
From A to Z It was a great experience in Mercedes-Benz of Tyson Corner. The process of trading in my car and buying my new Mercedes was done with professionalism and integrity. The staff is really friendly a Tyson Corner. The process of trading in my car and buying my new Mercedes was done with professionalism and integrity. The staff is really friendly and treated me like a family. I got the best discount on the new car and the highest value on my trade. The sales staff are amazing and Sue is a great finance manager.21 The whole process was completed with Zero hassle. Try them if you’re thinking of buying or leasing a new or preowned car. More
by NJSURG
Employees Worked With
Sue Kim
November 17, 2024
The price was expensive, but work was well done. My only problem was they did not fix everything I asked for and I had to call to get a status on my car, when they supposed to contact me. My only problem was they did not fix everything I asked for and I had to call to get a status on my car, when they supposed to contact me. More
by edward.baptiste
Employees Worked With
Ali Imran
September 24, 2024
I traded in my BMW M4 Competition for a Mercedes Benz C300 on September 4th. The payoff on my car was around $86,000. They did not take it under their name until September 17th which means that BMW charg C300 on September 4th. The payoff on my car was around $86,000. They did not take it under their name until September 17th which means that BMW charged me the monthly installment of $1,700. So they generated a new payoff quote on the 17th which was minus the $1,700 installment I paid. I asked them why they did not transfer the trade in under their name on the 4th and they had no answer. Initially they said the extra monthly payment I made to BMW would be refunded by Mercedes Benz Tysons. But now, they scammed me and said they won't refund me. When I reached out to the manager Fahad Shahid, he said he does not know anything about it as he was not in office that day. Their finance guy Ashish Sharma was the main guy behind this who waited until BMW charged me again and then a week later paid off the vehicle with the lower payoff cost. He also initially quoted me 3 year pre-paid maintenance was $5100. When I refused, he immediately quoted me $4100. It's just disgusting to see people like this work at Mercedes. They bring down the reputation of the company. I have been a Mercedes Benz customer since 2017 and this is the first time I am seeing these shady practices. More
by RURS
Employees Worked With
Ashish Sharma, Fahad Shahid, Ken Hahm
April 08, 2024
I have bought my wife 4th Mercedes at this place. Overall it was good until now. We have 2023 glc 300 with 10k miles needed A service cost over $812.71. xxx do we have Ferrari or Lamborghini????and l Overall it was good until now. We have 2023 glc 300 with 10k miles needed A service cost over $812.71. xxx do we have Ferrari or Lamborghini????and look at this charges I gotta pay for cleaning windows, adding washer, fluids such a xx charges. and over $400 labor xxx?? What are we in pandemic are they think we are stupid enough to pay this??? More
by kevinshinster
Employees Worked With
Yvonne Moriba
February 21, 2024
My wife and I dropped our vechile of to have some maintenance done on out vehicle in connection with a class action lawsuit regarding bluetec vehicles. We had to leave it for about 3 weeks. Our vehi maintenance done on out vehicle in connection with a class action lawsuit regarding bluetec vehicles. We had to leave it for about 3 weeks. Our vehicle was fine, but when I got it back, I discovered that my impact wrench, my sockets, and serval other tools that I'd left in my vehicle thinking that no one from a mercedes dealer would take them. I need to used them when I noticed they weren't in the place I'd left them. Its disappointing. I'll never take another to this dealership ever again. I understand that they give a disclaimer regarding things left in the vehicle. But to steal my tools when I know where I left them specifically because they are frequently used on this vehicle. I hope who ever took them is happy. More
by isaiahboothe
Employees Worked With
Ron Davis, Malcolm Drakeford, Ali Imran, Collin Jenkins, Jorge Lucas, Jim Osborn, Javier Solis, Dien Troung
May 19, 2023
I recently purchased a cayenne from Mercedes Benz of Tysons corner. My sales rep. Ahmed Albadri absolutely exceeded my expectations of a sales experience. Ahmed was knowledgeable, informative, friendly, Tysons corner. My sales rep. Ahmed Albadri absolutely exceeded my expectations of a sales experience. Ahmed was knowledgeable, informative, friendly, and very accommodating throughout the entire process. Every employee at the Tyson’s location made this entire process so enjoyable and seamless. Everyone was so friendly! I cannot say enough about the staff Thank you to Ahmed Albadri (sales), Fez (sales manager), Jae Kim (finance) all took the time to go over everything and answered all my questions. The general manager, Jason Hoover is setting the bar high. Every one was so patient and just made this the most enjoyable purchase. I loved every part of this Mercedes buying experience Officially a Mercedes owner and forever addicted! More
by Mohammed Ibrahim
Employees Worked With
Fez Shahid, Ahmed Albadri, Jae Kim
May 04, 2023
A Nightmare of a Purchase. I recently purchased a 2021 C-300 "pre-owned certified" vehicle from this dealer on 20th April 2023, only to have the worst experience of my life. I recently purchased a 2021 C-300 "pre-owned certified" vehicle from this dealer on 20th April 2023, only to have the worst experience of my life. Despite being advertised as "pre-owned certified," it turned out that the vehicle had not been certified at all. Moreover, the car came with several pre-existing issues that were not disclosed to me during the sale. The dealer had promised to fix the scratch on the car during the sale, but I had to go back and forth with them several times to get a "We Owe You" slip. The problems only got worse from there. On 24th April, I noticed that the ambient lighting from the passenger seat was disconnected, and the brakes were grinding and vibrating. Things got worse on 26th April when both passenger window buttons were wiggly, and the left window button fell off. Even the trunk button was wiggly and non-operational from the inside. On 3rd May, I took the car to Germantown Mercedes Benz for service, only to be informed that there was no certified pre-owned package on the vehicle. Furthermore, I was urged the front and rear brakes needed to be replaced. When I contacted Mercedes Benz Tysons VA, they sent a certified pre-owned document that was not signed by the dealer. Even after reporting the issues with the brakes and requesting that they be fixed, the dealer requested that I bring the car in for their mechanic to assess the problem, despite Germantown's previous diagnosis. Moreover, my trade-in car loan is still not paid off, and the Mercedes Benz financial department cannot seem to locate any record of my contract or the car I purchased. To sum it up, this dealer has demonstrated a total disregard for ethics, professionalism, and customer satisfaction. I strongly caution against doing business with them, and I cannot emphasize enough how disappointing my experience has been. More
by Mimi
Employees Worked With
Sohrab
