Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Tyler
Tyler, TX
210 Reviews
At Mercedes-Benz of Tyler, complete customer satisfaction is our ultimate goal. Drivers from Athens, Nacogdoches, Longview, Lufkin, Kilgore, and beyond can turn to us for their every Mercedes-Benz need, whether they’re looking for something new to hit the road in or need an expertly completed repair. No matter what services you require, you’ll be treated to total customer service.Come to us if you’re in the market for one of the latest Mercedes-Benz models. We boast a massive inventory of new vehicles, and we feature like-new Certified Pre-Owned Mercedes-Benz vehicles, as well as affordable, quality pre-owned cars from other popular brands. Make the most of your budget at Mercedes-Benz of Tyler with the help of our expert financing department.
When it comes to service and parts, Mercedes-Benz of Tyler is your go-to spot. We can handle all your auto repair and maintenance needs, from simple tire rotations to major part replacements and engine work. Our skilled and certified technicians are prepared for anything you bring our way, and we’ll get you back on the road in a car that runs like new. Of course, we only fit your Mercedes-Benz models with authentic Mercedes-Benz parts to ensure quality repairs.
Head to Mercedes-Benz of Tyler to discover what a luxury car buying experience truly means. We’re located at 3274 Professional Drive in Tyler, TX, and we’re easy to reach if you have any questions. We look forward to working with you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 210 reviews
June 23, 2017
A NEW Standard in Customer Service! This dealership is one of the best I have ever encountered! If you ever have the pleasure in doing bisiness with this company ask for Ms. Sanders she This dealership is one of the best I have ever encountered! If you ever have the pleasure in doing bisiness with this company ask for Ms. Sanders she is honest, informative, and helpful! More
by Lee1975
Employees Worked With
Shatonia Sanders
June 23, 2017
Kelly was amazing during the process! Kelly was amazing during and after our purchase!! She went above and beyond with her excellence in customer service skills. We are very happy with the Kelly was amazing during and after our purchase!! She went above and beyond with her excellence in customer service skills. We are very happy with the service she provided. We will definitely recommend Kelly and the dealership!! More
by Sally G
Employees Worked With
Kelly Morgan
June 22, 2017
Setting the bar way high I stumbled upon Mercedes-Benz of Tyler while doing an online vehicle search. They had the car I wanted in inventory at a competitive price. Brandon St I stumbled upon Mercedes-Benz of Tyler while doing an online vehicle search. They had the car I wanted in inventory at a competitive price. Brandon Stewart was proactive to reach out, answered my questions quickly and thoroughly, and offered up additional photos. He approached this sale like it was his own and personally saw to all the details. I was informed throughout the process - from inquiry to sale to transfer across state lines. I had no idea car buying could be so luxurious; Brandon and MB Tyler set the bar high, and I never want to go back. More
by JennieR
Employees Worked With
June 22, 2017
Audi A5 The entire process was very smooth, and everybody I encountered at the dealership was extremely friendly and courteous. I would definitely recommend The entire process was very smooth, and everybody I encountered at the dealership was extremely friendly and courteous. I would definitely recommend Kelly to my friends. More
by JPBates
June 22, 2017
Shawn and Kelly were a pleasure to work with. We will come back.Shawn was very professional over the phone. Would like to meet him sometime. Kelly was totally committed to us the whole time The Se We will come back.Shawn was very professional over the phone. Would like to meet him sometime. Kelly was totally committed to us the whole time The Service Mgr. came right out to explain how to reset auto. windows. Thanks Jim Bars More
by James L Bars
Employees Worked With
Kelly Morgan
June 22, 2017
Excellent car buying experience I felt cared for and appreciated. I could tell I was the center of attention and all my questions were answered. Anything I had an issue with was take I felt cared for and appreciated. I could tell I was the center of attention and all my questions were answered. Anything I had an issue with was taken care of immediately. More
by Johnathon1
Employees Worked With
Shawn, Kelly Morgan
June 22, 2017
Kelly Morgan of Mercedes Benz of Tyler is great! Kelly Morgan went above and beyond to make sure that "Wrangler Rose" was the jeep of my dreams! With a busy schedule her time management was perfect n Kelly Morgan went above and beyond to make sure that "Wrangler Rose" was the jeep of my dreams! With a busy schedule her time management was perfect not having me run back and forth to the dealership, and curb side delivery was perfection! Thank you so much Kelly Morgan @ Mercedes Benz of Tyler! More
by Hawksam2462@yahoo.com
Employees Worked With
Kelly Morgan
June 22, 2017
Persistent to earn my business I have never had a sales advisor work so hard to earn my business knowing my purchase could be 12-18 months out. Kelly Morgan isn't looking to make a I have never had a sales advisor work so hard to earn my business knowing my purchase could be 12-18 months out. Kelly Morgan isn't looking to make a sale, she is looking to establish a long term advisor/client relationship based on the trust she has earned from the advice she has given me. More
by TMeads42
Employees Worked With
Kelly Morgan
June 22, 2017
Best experience! Kelly Morgan was wonderful! She is so helpful and will so knowledgeable! She is hilarious and makes the car buying process so easy! She is definitely Kelly Morgan was wonderful! She is so helpful and will so knowledgeable! She is hilarious and makes the car buying process so easy! She is definitely a go to if you want a stress free buying process!! I'd recommend her to ANYONE buying a vehicle! More
by Rwilsman
Employees Worked With
Kelly Morgan
June 19, 2017
Excellent customer service! My experience with Mercedes-Benz of Tyler was outstanding. I received information from Amanda Hall that a 2015 mustang was on the lot so I had to chec My experience with Mercedes-Benz of Tyler was outstanding. I received information from Amanda Hall that a 2015 mustang was on the lot so I had to check it out. I was greeted immediately upon arrival with nothing but genuine smiles. I test drove the vehicle and instantly fell in love. Shortly after, I was ready to make a purchase. Michael McLaughlin was the salesperson who thoroughly helped me through this process. Once all paperwork was completed, I thanked everyone who helped me and drove off in my new ride! More
by Sydney Hall
