Mercedes-Benz of Tyler

Professional, no pressure, easy and fast transaction Everyone was fantastic to deal with at Tyler MB, Michael McLaughlin was great. I highly recommend them to anyone looking for a new or pre-owned car. Everyone was fantastic to deal with at Tyler MB, Michael McLaughlin was great. I highly recommend them to anyone looking for a new or pre-owned car. They were very attentive to everything and made the transaction very easy. Plus came and picked up my trade in 50 miles away!! More

poor customer service We bought a Mercedes 250 GLE for my wife at Mercedes Benz of Tyler. Libby the sales person was helpful and the sale went smoothly but when we took th We bought a Mercedes 250 GLE for my wife at Mercedes Benz of Tyler. Libby the sales person was helpful and the sale went smoothly but when we took the vehicle in for its first 10,000 mile service we had problems. We delivered the vehicle at our allotted time for the service but when we returned to pick it up 3 hours later it wasn't ready. We were sent home in the courtesy vehicle (we live over 40 miles away) and my wifes vehicle was returned the next day. Nothing was filled in on the service history documentation book. When we took the vehicle in we mentioned that one of the key fobs was draining batteries very quickly. This has been an ongoing problem for over 18 months now and despite repeatedly calling the dealership, no-one returned our calls. Eventually the service manager explained that the battery for the key fob needed to be replaced by a genuine Mercedes battery and sent us two. The battery lasted less than a week and we still have the same problem. For a near $40,000 vehicle IMO this is not good enough. More

First Car Purchase! Kelly has sold my family two cars now and we have had the absolute BEST experience each time!! Everyone at this location is wonderful but Kelly is the Kelly has sold my family two cars now and we have had the absolute BEST experience each time!! Everyone at this location is wonderful but Kelly is the greatest!! Would give her a million stars if if could. Such a great time buying my first car. I'll be back soon for a brand new one! More

Smoothest Car Deal Ever. You really couldn't ask for better people to do business with. All the way from purchasing the vehicle, to finance, dealing with upper management, and You really couldn't ask for better people to do business with. All the way from purchasing the vehicle, to finance, dealing with upper management, and even after the sale. Complete and Autre satisfaction More

Hands down, the best customer service in East Texas! The process was so incredibly smooth, my husband and I did not realize that purchasing a vehicle could be that much of an enjoyable experience. The en The process was so incredibly smooth, my husband and I did not realize that purchasing a vehicle could be that much of an enjoyable experience. The entire staff of Mercedes-Benz of Tyler is outstanding! We arrived on a Saturday evening with less than an hour until closing, Michael and the other staff members made us feel as though we were important enough to stay late to work with. Thank you, thank you, thank you Michael! PLUS, it doesn't hurt that we LOVE our new CLA250! More

Wonderful experience! We had a wonderful experience and would recommend Brandon and Mercedes Benz of Tyler to any family and friends. We drove in from Shreveport and the en We had a wonderful experience and would recommend Brandon and Mercedes Benz of Tyler to any family and friends. We drove in from Shreveport and the entire transaction was a breeze! We look forward to doing business with Brandon in the future! More

Kelley is your lady if you want the BEST experience!! From the first time I walked into the dealership Kelley made my whole family feel welcome. When we went back she had the day off and Gregg helped us t From the first time I walked into the dealership Kelley made my whole family feel welcome. When we went back she had the day off and Gregg helped us this day and he also didn't disappoint. They have gone above and beyond in every way to make this car buying expierience the best by far!! Not only did Kelley help in every way with the selling of the car but she has been on top of any request I have had since our purchase. We will for sure be return customers!! More

Absolutely Amazing! Everyone there was so nice and helpful. Kelly Morgan is absolutely amazing. Also the manager of the Pre-Owned vehicles, Shaun, worked with me to get m Everyone there was so nice and helpful. Kelly Morgan is absolutely amazing. Also the manager of the Pre-Owned vehicles, Shaun, worked with me to get me in my car! The whole experience was great!!! More

Best experience ever! Best buying experience ever! Sean, Shatonia, and Lana were all great! If you're looking for a new or used car, try MB of Tyler! You will not be di Best buying experience ever! Sean, Shatonia, and Lana were all great! If you're looking for a new or used car, try MB of Tyler! You will not be disappointed! More

What an EASY an experience! I have a very busy job and Ms. Sanders did an EXCELLENT JOB at researching what I needed ..all I had to do was tell her my preferences and she did th I have a very busy job and Ms. Sanders did an EXCELLENT JOB at researching what I needed ..all I had to do was tell her my preferences and she did the rest.....with a beautiful attitude....she is a true asset to your organization! Thank you! More