Mercedes-Benz of Tyler

Best Hometown Service! I want to shout out to my dealership for being top notch in service... from Jeff Burnell the Sales Manager, Lana Neville the Business Manager and my p I want to shout out to my dealership for being top notch in service... from Jeff Burnell the Sales Manager, Lana Neville the Business Manager and my personal Service Advisor, Walter Geisler. My auto needs are always handled with professionalism! Thank you all! More

Perfect The team at Mercedes Benz of Tyler made our first Mercedes purchase a dream from our first visit until we drove off the lot. We will be back! The team at Mercedes Benz of Tyler made our first Mercedes purchase a dream from our first visit until we drove off the lot. We will be back! More

Excellent trade experience What started as a casual phone call about a GL 350, resulted in a very pleasant & professional trade. KELLY MORGAN was extremely obliging, very prompt What started as a casual phone call about a GL 350, resulted in a very pleasant & professional trade. KELLY MORGAN was extremely obliging, very prompt with follow up calls and exerted no pressure. She took care of all the logistics ahead of schedule, making the delivery process seamless & quick. Negotiating the price was very reasonable & quick. Lana Bevill & her associate Amanda Hall had processed the documents flawlessly, ready to be executed on my arrival. More

Great experience The team ar Mercedes Benz of Tyler was Very helpful and attentive. They made sure I was able to get a great deal on the vehicle I wanted. The team ar Mercedes Benz of Tyler was Very helpful and attentive. They made sure I was able to get a great deal on the vehicle I wanted. More

Great service Brandon was great to work with. He listened to what we wanted and found us a great car at the price we wanted! I would recommend him and the dealershi Brandon was great to work with. He listened to what we wanted and found us a great car at the price we wanted! I would recommend him and the dealership to anyone More

Excellent service I have been going to the dealership for the past 5 years. I have always found them to be friendly, professional and helpful. I highly recommend them. I have been going to the dealership for the past 5 years. I have always found them to be friendly, professional and helpful. I highly recommend them. More

Deceptive, Money grabbing business practices! This dealership on the face of thing seems to project a professional, honest and customer centric air of integrity, BUT! behind the scenes the truth i This dealership on the face of thing seems to project a professional, honest and customer centric air of integrity, BUT! behind the scenes the truth is far from this well oiled front. Do not misunderstand me, in the main the customer service people seem, and I am sure are, friendly honest & well intentioned. That said, somewhere, somehow, something has seriously gone wrong. I have had a litany of issues with this dealership ranging from, "oops, we made an error, we gave you an invoice for tire rotation but we did not do it, sorry your rear tires wore prematurely" In another instance "You bought the car like that" with parts of the dash gnawed on by rodents, "it didn't happen here" (my saving grace was a video taken the very morning i came in to the dealer showing the parts in question with no damage at all! Most Recently, I purchased a GLS450 very cheap but it was not working 100% so I took it in to the dealer, the service attendants recourse was "You got the car cheap, so even if you spend $5,000 in repairs., you will still be ahead of the game. Note, this statement was made prior to even seeing or inspecting the car. Imagine my surprise, the final bill came to $4,900. Now I had asked for the faulty parts that were replaced be returned to me, after 16 days of giving me a variety of excuses and reasons why I could not get the faulty parts. The service manger advised me they were thrown away!! - amongst these a seat belt was replaced that i had to enlist the assistance of a friend to repair as MB Tyler put it in wrong (the charged $2,000 for the privilege). Yes they suckered me! Please note this is the straw that broke the camels back and is by no means does this encompass the gamut of issues I have had with this so called "Mercedes Benz Dealership". Other issues relate to warranty repairs that they couldn't do but Park Place in Dallas could? Repairs that I have had to return to the dealership to have fixed numerous times, oil seals not seated correctly, daytime running lights that are repaired that then nearly fall out while driving... the list goes on & on.. I have informed the Attorney General and investigations are underway.. To any possible new or existing fiscal sponges "Caveat Emptor." More

5 Star Service! Metceces Benz of Tyler and salesman Josh Goolsby were friendly and knowledgeable and made us feel comfortable and informed from the minute Josh met us Metceces Benz of Tyler and salesman Josh Goolsby were friendly and knowledgeable and made us feel comfortable and informed from the minute Josh met us at the door. We are first time Mercedes-Benz purchasers and had a lot of questions and things to learn about their cars. We are thrilled with our 2018 E-300 - and look forward to a long relationship with Josh and the service team at Mercedes-Benz of Tyler! More

Made my Christmas Brandon Stewart took a cold call from me the week before Christmas. I’ve never had such an easy experience in buying a car in 70 years! His “can do” a Brandon Stewart took a cold call from me the week before Christmas. I’ve never had such an easy experience in buying a car in 70 years! His “can do” attitude and total knowledge of the car was so reassuring considering it was in Tyler and I was in Santa Fe! I wish every salesman and car I’ve bought could have been so delightful!! More

Wonderful experience! This is my third buy from Mercedes Benz of Tyler. The buying experience was very pleasant. All my questions were thoroughly answered. They were very p This is my third buy from Mercedes Benz of Tyler. The buying experience was very pleasant. All my questions were thoroughly answered. They were very promp in delivering my new car. I would definitely recommend this dealership. More