Mercedes-Benz of Tucson - Service Center

I was treated great by all employees. Stacy made special arrangements for me to have my car towed in after-hours and she had a Loaner Car waiting. Rich VanSickle kept me informed on my service and had the arrangements for me to have my car towed in after-hours and she had a Loaner Car waiting. Rich VanSickle kept me informed on my service and had the car running the same day. Excellent Service experience. More

I always feel that I am treated extremely fair, that they truly have my best interests at heart, and that I am taken care of! Can't imagine dealing with any other dealership so therefore I will just keep co truly have my best interests at heart, and that I am taken care of! Can't imagine dealing with any other dealership so therefore I will just keep coming back to Mercedes! And one more thing, I love my car! More

While Having to replace a major transmission component and a fuel tank does not speak well for an E350 with less than 60K, your company warranteed half the cost. I appreciate what Steve Shumaker and Scot and a fuel tank does not speak well for an E350 with less than 60K, your company warranteed half the cost. I appreciate what Steve Shumaker and Scott Perkins did for me. Your Thomas Chance has also been a very responsive salesperson. He did follow up on my visit looking for an E350 - the car I now have. More

We have been coming to Mercedes Benz of Tucson for almost 17 years. We have found them to be friendly, competent, and willing to go the extra mile. We had a "special" service need that wasn't within their n 17 years. We have found them to be friendly, competent, and willing to go the extra mile. We had a "special" service need that wasn't within their normal scope of operations but Scott in the service department was more than willing to accomodate us. Great people to work with, professional demeanor,excellent service, and always a pleasure! They can be assured that when the time comes, we'll be back for another new car! In the meantime, we know that we can always count on the service department. Thanks guys! More

Initially, received very poor service at this dealership. I am pleased with customer service has improved tremendously. My service manager Rick is always professional, knowledgeable, courteous and diligent I am pleased with customer service has improved tremendously. My service manager Rick is always professional, knowledgeable, courteous and diligent. He certainly has restored my confidence in the service department. More

Rich was handled my service very professionally. I appreciated getting the loaner while they worked on my car. It took a little longer than I expected or was told (2.5 hrs versus 1.5 hrs). I was told appreciated getting the loaner while they worked on my car. It took a little longer than I expected or was told (2.5 hrs versus 1.5 hrs). I was told at 11:45 that they were washing my car and it would be ready soon. After inquiring a few more times it was finally ready at 12:30. He implied that there must have been sand all over the floor but I had the car detailed a month earlier and it was pretty clean inside and out. Overall, I was satisfied with the service. More

I think it's a great dealorship. Pleasant surroundings, great coffee, competent staff who obviously care. I have been a customer since I moved to Tucson and have always been happy. The people seem to have great coffee, competent staff who obviously care. I have been a customer since I moved to Tucson and have always been happy. The people seem to have high motivation to make us happy customers and it shows. More

Svc on 1/25 - 1/27. My main complaint is that the odometer reading was reported incorrectly, adding 20,000 miles. This shows as major discrepancy on Carfax. There is a lax attitude about correcting odometer reading was reported incorrectly, adding 20,000 miles. This shows as major discrepancy on Carfax. There is a lax attitude about correcting this at this MB Dealer level. I am unable to sell or trade this car until this is fixed! This MUST be addressed in a more urgent manner! Sincerely Richard J. Young More

Cause of a damaged windshield was coincidental to scheduled service. Scott diagnosed damage to windshield and settled the manner in a satisfactory with the customer. I appreciate the speed at which scheduled service. Scott diagnosed damage to windshield and settled the manner in a satisfactory with the customer. I appreciate the speed at which the work was done, the personal attention, and the professional manner in which the conversation was had. More

Everything was great except on thing. I called 1 week ahead of time to ensure that I would have a loaner ready and I asked for a Mercedes because I had errands to run and did not want to wait around. Whe ahead of time to ensure that I would have a loaner ready and I asked for a Mercedes because I had errands to run and did not want to wait around. When I arrived at the dealership, there were not any Mercedes cars available, nor for that matter, any loaners available. I had to wait about 20-30 minutes for a car. I had thought that calling one week ahead of time will ensure that a Mercedes was "put aside" for me knowing that I had requested one. My last visit I was told that it was on a first come first serve basis as far as the Mercedes cars were concerned, that's exactly why I called and made my appt. with plenty of time to ensure getting a Mercedes. Other than that, everything was okay. More