Mercedes-Benz of Tucson - Service Center

Service We are first-time M-B owners and this was our second visit to M-B of Tucson. And just like our previous visit, the customer care, support, and servic We are first-time M-B owners and this was our second visit to M-B of Tucson. And just like our previous visit, the customer care, support, and service were nothing less than OUTSTANDING! Steve Shumaker, Service Advisor, was prompt, courteous, and professional. His down-to-earth personality is a very welcome and refreshing trait that my wife and I do not usually experience when dealing with other high-end establishments. Steve not only hears what our concerns are, but actively listens (pays attention) and as a result resolved our concerns in an expeditious manner to our utmost satisfaction. Thank you for going above and beyond and making our visit a pleasurable one. More

Excellent advice on prepurchase private-sale inspection Accurate tech inspection of a possible private purchase revealed deferred maintenance equal to 25% of sellers price. Service manager provided superb a Accurate tech inspection of a possible private purchase revealed deferred maintenance equal to 25% of sellers price. Service manager provided superb advice. Expert resource. This dealer provided service well beyond expectation at a very reasonable price. More

Service above and beyond Something special happened this past Monday. I own a 2007 RED Mercedes SL-550. My dream car. I named her Ruby Red and I really take care of her. L Something special happened this past Monday. I own a 2007 RED Mercedes SL-550. My dream car. I named her Ruby Red and I really take care of her. Last week I realized that my retractable hard top would not retract. "Ruby Red" couldn't "let her hair down". I called Chapman Mercedes on Saturday and they promptly scheduled me in for service first thing Monday morning. I arrived and the car was in a service bay before I could brew my coffee. I noticed through the observation windows into the shop that the tech working on the car was the same one who worked on my service the previous week. In a short time, the auto top was working, the car was washed and ready to go. I took the time to introduce myself to the tech and thank him for who he was. 30 minutes later, at a local Starbucks, I decided to "let Ruby Red's" hair down and the retractable top stopped and jammed half-way down. No up, no down. I quickly called my Service Advisor and he quickly got Aaron on the phone. Aaron asked several questions of me and Evan dispatched Aaron to the rescue. 40 minutes later, Ruby Red was on her way home ... fixed good as new. What was special was Aaron and how he handled the delicate situation. I am retired from management with a major airline. If Aaron was not so happy with his job and highly skilled in his trade, I would have persuaded him to shift careers ON THE SPOT. I hope Chapman realizes what a total positive asset that they have hidden in their "back room". This man is worth his weight in gold to your organization. Thank you Aaron. I salute you. You turned a sour situation into an absolutely positive experience. "Way to go, young man!" More

Warranty and Service Excellence Amazing service from exceptionally qualified staff. Natasha, my salesperson, continues to reach out to me frequently to check on my satisfaction with Amazing service from exceptionally qualified staff. Natasha, my salesperson, continues to reach out to me frequently to check on my satisfaction with my CLS 550. Always pleasant, professional, and ready to assist, Natasha makes it easy to decide where I will buy my next Mercedes and to whom I will recommend friends and acquaintances by their vehicle from. Steve has been a service champion for both my Mercedes vehicles over the past year and a primary reason why I now believe the extended vehicle and wheel/tire warranties are a much better investment than I originally thought. Everything written suggests that they aren't a good value, but I disagree wholeheartedly. Each time I bring my vehicle in for service, Steve assesses, documents, and then makes sure all my vehicles needs are addressed before I drive off the premises. More

they take care of other deals customers A++++++ I bought my CPO 2012 C250 at a dealer in Texas. I needed services done on my car, so I took it to Mercedes of Tucson. I live in sierra vista, and I I bought my CPO 2012 C250 at a dealer in Texas. I needed services done on my car, so I took it to Mercedes of Tucson. I live in sierra vista, and I needed a loaner. I call on a Monday, and told me to bring it up the next day. With my old BMW it took a week to get an appointment, and they would not give me a loaner since I did not buy new form them. I brought it up the next day, and they were out of service loaners, but they had a Dodge Challenger from enterprise waiting for me at no cost. I had that for 3 days, and I got a call form them that they had a loner to put me in now. So even if they are out of loaners they put me in a car at their cost. Mark my service adviser was great, and about 6 days later I had 3 things or warantee and my Service B done. The only reason it took so long was the fact that the parts were coming in from the east cost and it was shut down due to a blizzard on the entire eastern seaboard. Not only that but they DETAILED AND WAXED my car for only $75, that is unheard of. More

Great Dealership Absolutely brilliant service as usual; but then again I have always received very high quality service at this dealership that I didn’t expect any les Absolutely brilliant service as usual; but then again I have always received very high quality service at this dealership that I didn’t expect any less this time. Staff are super professional and attentive. My car was collected at my work place with a loaner and when I went to pick it up, it was washed and cleaned in and out! They made the whole experience worthwhile of owning a Mercedes. More

Great Service I truly enjoy my experience each time I have my Mercedes serviced. They are extremely pleasant. I want to thank personally Mark Scholfield for his p I truly enjoy my experience each time I have my Mercedes serviced. They are extremely pleasant. I want to thank personally Mark Scholfield for his professionalism. More

What happened? This dealership used to be one of the best anywhere. Over the past year, the service department has become one of the worst. It isn't enough that th This dealership used to be one of the best anywhere. Over the past year, the service department has become one of the worst. It isn't enough that they don't "have time" to help anyone, but some of the new service advisors are very untrustworthy. They tack on needless repairs that cost too much. It may be a reflection of the times, but this is ridiculous. They have turned a respected brand into a nightmare by providing awful service. I will think twice before buying a Mercedes Benz, only because I live in Tucson. They are the only dealer in the city, and the service is beyond reproach. More

Service Division: Evan Evan has always provided outstanding service. I highly recommend Evan as your Service Representative. Evan vast experience with MB will provide you wi Evan has always provided outstanding service. I highly recommend Evan as your Service Representative. Evan vast experience with MB will provide you with answers and also those questions you may not have thought to ask. Tucson MB has been an excellent after sale provider and the staff has always been outstanding in every way. I appreciate Evan's service. More

expedited treatment of convertible roof not working MB of Tucson immediately arranged a technician to examine my stuck convertible roof. They even invited me to the garage area (which was amazingly clea MB of Tucson immediately arranged a technician to examine my stuck convertible roof. They even invited me to the garage area (which was amazingly clean and organized) to show me that they could not duplicate the problem. I was ready to go within 30 minutes w/o charge. Great example of fantastic customer service. More