Mercedes-Benz of Tucson - Service Center

Quick Quality Repair I had an issue with the steering wheel not adjusting up or down. Rich explained what he thought the problem might be, and he was right. An hour later I had an issue with the steering wheel not adjusting up or down. Rich explained what he thought the problem might be, and he was right. An hour later I was on my way, a satisfied customer. The work was covered by the vehicle warranty. More

Great people! Great Service Have been using Mercedes-Benz of Tucson for services for the past 5 years. Rich is always great and the service is wonderful. Would not use anyone e Have been using Mercedes-Benz of Tucson for services for the past 5 years. Rich is always great and the service is wonderful. Would not use anyone else. More

Wonderful service experience. Had a problem covered by warranty and they did a fabulous job repairing the car. Mark Schofield kept us informed, provided loaner car, and was a joy Had a problem covered by warranty and they did a fabulous job repairing the car. Mark Schofield kept us informed, provided loaner car, and was a joy to work with. Would recommend them. Dave Griebel More

Best Service Ever! Love these Guys! I am a long standing customer of Mercedes-Benz of Tucson with 2 Mercedes in my garage... I needed a quick service immediately following a long holida I am a long standing customer of Mercedes-Benz of Tucson with 2 Mercedes in my garage... I needed a quick service immediately following a long holiday road trip and took it in without a call or an appointment. My normal Service POC, Steve Shumaker was on vacation so I was a bit concerned that I might not get the great customer service I usually get. Allen Pollack (Sales) and Mark Schofield (Service) really took care of me! In fact I was so impressed with the way I was treated that I'm going back this afternoon to look a another new car. This is the way customer service is supposed to be!!! FIVE STARS OVERALL!!! More

Always superior service A marvelous dealership where the customer is treated royally. MB Tucson offers about as hassle-free an experience as you can get in a city populated A marvelous dealership where the customer is treated royally. MB Tucson offers about as hassle-free an experience as you can get in a city populated largely by idiots, run by imbeciles, and governed by morons. More

Exceptional service a customer service I have been driving Mercedes for over 30 years. Mercedes of Tucson is superior in all aspects to all other service departments that I have used. I have been driving Mercedes for over 30 years. Mercedes of Tucson is superior in all aspects to all other service departments that I have used. More

Excellent service Great service I was here for my tire change as it has some bubbles and I didn't have road hazard warranty but the service manager said he will do it o Great service I was here for my tire change as it has some bubbles and I didn't have road hazard warranty but the service manager said he will do it one time which was awesome More

Service Brought my vehicle in for repairs on 11Nov15 (Veterans Day). Awesome service by Mr Shumaker and VanSickle, and couldn't ask any more. They went up and Brought my vehicle in for repairs on 11Nov15 (Veterans Day). Awesome service by Mr Shumaker and VanSickle, and couldn't ask any more. They went up and beyond what I expected and did a great job of getting my vehicle repaired and returned to me in an expedited matter. Mr. Shumaker was who I first talked to problems with my vehicle and Mr VanSickle is the one I picked my vehicle up from. All of the repairs were covered by the extended warranty and I can't thank them enough. Great job guys, truthly professional people and organization. Rene Vasquez More

Great Experience I had my E500 in for an oil change and ended up needing a gas tank, for most that would sound like a bad day but not really. The warranty was extende I had my E500 in for an oil change and ended up needing a gas tank, for most that would sound like a bad day but not really. The warranty was extended to 15 years so it's covered and they have me in a loaner at no cost. Having had the car for 9 years I am always amazed at the quality of service I have received nationwide. I just relocated to Tucson, they don't know me there however, they have treated me as a valued guest and gone above and beyond. The gas tank took 6 weeks to receive from Germany and I was updated regularly on the progress and provided the loaner the entire time. When I got my car back there was a minor issue with the ashtray door sticking, not sure how it even happened, they repaired it no charge and without making me feel uncomfortable for having brought it to their attention. I am a loyal Mercedes fan not only because of the quality of the product they provide but also because of the culture of customer service that they have created. This holds true here in Tucson with Rich, Jill, James and the many others I have had contact with at the dealership, they strive to exceed rather than meet a customer's needs, Thank you! More

Great personal attention for knowledegable Mercedes owners I am amazed the difference between customer treatment at different MB dealerships. You can throw all the lattes and Danishes at me you want but as a M I am amazed the difference between customer treatment at different MB dealerships. You can throw all the lattes and Danishes at me you want but as a MB owner, I assumed the first priority would be excellent customer attention -not so. However, Rich Van Sickle at MB of Tucson provided just that kind of personal attention. Rich returned all my calls promptly and made sure that all my technical questions were answered. His follow-up is great-something we always hope is compatible with the high-end product we're bringing in for service. Thanks Rich - I'll gladly drive 3-1/2 hours to do business with someone who's professional and attentive! More