Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
180 Reviews of Mercedes-Benz of Tucson - Service Center
Sort by
November 17, 2017
rear brake replacement Fast work to do rear brakes, priced fairly, Mark the service advisior kept me posted. Offered a loaner, I declined since I worked out of a quiet WI-FI Fast work to do rear brakes, priced fairly, Mark the service advisior kept me posted. Offered a loaner, I declined since I worked out of a quiet WI-FI room. Model dealership, I bypassed 2 closer ones to come here and will return. More
by chuckml350
November 05, 2017
Give Mark a raise Mark is really great at taking care of my car, and I also really appreciate how patient and kind he is with my wife Barbara Mark is really great at taking care of my car, and I also really appreciate how patient and kind he is with my wife Barbara More
by Greg Neil
Employees Worked With
October 26, 2017
Brian De Cook Makes sure everything is perfect I can count on excellent service from Mercedes Benz of Tucson. Brian De Cook and his team makes sure we are treated as special customers throughout th I can count on excellent service from Mercedes Benz of Tucson. Brian De Cook and his team makes sure we are treated as special customers throughout this dealership. He is one of the reasons I continue to purchase cars from Mercedes Benz of Tucson. More
by miekrenner
October 13, 2017
Mark is extremely professional to work with I have had to pleasure of working with Mark Schofield the past 5 yrs. He is professional and honest. He has been without a doubt the best service man I have had to pleasure of working with Mark Schofield the past 5 yrs. He is professional and honest. He has been without a doubt the best service manager I've worked with in my 30 yrs of driving a Mercedes. More
by Bill
Employees Worked With
September 24, 2017
Unsafe dealership After multiple visits to check tire pressure message displayed in vehicle (they said nothing was wrong), my tire finally blew up on the freeway. Took After multiple visits to check tire pressure message displayed in vehicle (they said nothing was wrong), my tire finally blew up on the freeway. Took it in for a replacement, and when I checked out my vehicle, the new tire was a flat again (I was still in their lot). They finally decided to really inspect it and found a cracked rim and two other bad tires. The process to get my car back was almost 2 months long without a loaner... All they cared about was their money, not fixing something they should have caught previously... I thought Mercedes was the best, but honestly I'm never buying Mercedes again.... My safety comes first, NOT YOUR PAYMENT!!! More
by JJ96
Employees Worked With
Steve Shumaker
August 16, 2017
Excellent Sprinter Service Took my Dodge Sprinter in for repairs to intercooler. - service Repairs were quick and reasonable - skilled -Educated service technicians . Far more Took my Dodge Sprinter in for repairs to intercooler. - service Repairs were quick and reasonable - skilled -Educated service technicians . Far more knowledgeable than the service technician at Larry Miller Dodge. I will be using Mercedes-Benz of Tucson for all my Sprinter service! Paul@ Southeast Arizona RV Rentals LLC More
by SEAVRV Rentals LLC
Employees Worked With
SprinterService Tecnician. - name unknown, Evan Stark
July 17, 2017
finding the right car is is a true experience Excellent display. Informative visits. Questions are answered in a clear down to the point manner. Courteous and respectful. Tools to know more of Excellent display. Informative visits. Questions are answered in a clear down to the point manner. Courteous and respectful. Tools to know more of and about the car of interest. Follow up calls and or e-mails. Literature and pamphlets excellent advisor ( Evan Stark). Top notch techs and service department. Very helpful sales consultant( (Allen Pollack) More
by ISSA Y. HALLAQ
Employees Worked With
Other Employees :
Scott Perkins, Ken Holtzman, Eric...the shop forman, Evan Stark, Brian De Cook, Jason Gates, Gregory Hart, Allen Pollack
July 07, 2017
Great as always Evan is a straight shooter. He always gives me an honest answer and returns the car on time. The loaner car is an added bonus for long service and rep Evan is a straight shooter. He always gives me an honest answer and returns the car on time. The loaner car is an added bonus for long service and repairs. More
by Jmfletch
Employees Worked With
Evan Stark
May 10, 2017
Excellent service My service advisor (MARK) provided great excellent service ensured service issues were resolve on time and correct. Mr. Stark supported Mark in gett My service advisor (MARK) provided great excellent service ensured service issues were resolve on time and correct. Mr. Stark supported Mark in getting my vehicle work completed. To emphasize excellent service was provided. More
by luckyaldo
May 03, 2017
Terrific First Experience From the ease of making my appointment, to meeting Richard Vansickle my Service Advisor I'm total satisfied. Everything was smooth, in addition to a c From the ease of making my appointment, to meeting Richard Vansickle my Service Advisor I'm total satisfied. Everything was smooth, in addition to a concern I was experiencing I was also assisted by the Shop Foreman, Eric Foster who was also a gentleman & Professional. I couldn't be more pleased with my first experience at Mercedes-Benz of Tucson! Kevin White More
by Kevin White
Employees Worked With
Eric Foster , Rich VanSickle
