Mercedes-Benz of Tucson - Service Center

Top man at a top Mercedes Benz dealer....... My two cars have a total of almost a million miles......the service kept them on the road....... have a total of almost a million miles......the service kept them on the road....... More

Chapman Motorcars of Tucson dba/ Mercedes Benz of Chapman Motorcars of Tucson dba/ Mercedes Benz of Tucson Since December 2019, my vehicle has been in the care of Mercedes-Benz of Tucson for repair Chapman Motorcars of Tucson dba/ Mercedes Benz of Tucson Since December 2019, my vehicle has been in the care of Mercedes-Benz of Tucson for repairs. There are no words that could begin to describe the frustration and lack of trust that has developed in the past 83 days (yes – they have had my car for 83+ days). I have been without my vehicle for what was supposed to be a simple repair with a check engine light notification. My initial costs started at $700 then escalated to a whopping $1400+ then skyrocketed to $8900+ and now sits at an astronomical $11,000! Oddly, in my opinion, the jump in cost came upon learning that my vehicle was under warranty. As well, I have requested copies of the tech notes and/or service records to explain the significant increase and detailed changes in findings from December to today. I was denied copies on at least (3) occasions – from my service advisor and “Client Relations Manager”. As of today, 2/24/20 I have not received any terms of the repairs in writing. As a customer service professional, I understand the ebb and flow of servicing customers. This situation hits a new level (progressively downward). As well, I am not a creature of social media, but this situation has caused me great stress and frustration (and a little embarrassing). I do not trust this establishment and as of today, see no positive end in sight for me. #Beyond the pale V Yarber Oro Valley, AZ More

If I could, I would give it less than a one star. I If I could, I would give it less than a one star. I heard it was one of the number one of the best Mercedes service companies in the US. However, thi If I could, I would give it less than a one star. I heard it was one of the number one of the best Mercedes service companies in the US. However, this was not my experience. I made an appointment to get a recalled Takata airbag replaced and to also change the oil. They gave me a waiting time of 2 to 2 1/2 hours. Of course the work was not completed within that time. I waited another hour and when it still was not completed I finally tried to get a hold of the Service advisor David Layton. He was on the phone and said he would check 40 minutes later I still not heard from him and ask him again. Of course he never once voluntarily came out to inform me of the progress. When he finally came out to talk to me he was to tell me that it would be another 20 to 30 minutes. After another 40 minutes went by and still no van and no one keeping me informed, I went up to him to try to get the information I needed at which time he informed me it would probably be another 30 minutes. He also informed me that they did not even start working on my vehicle until an hour or more after I had my appointment . After being there for five hours I finally got to talk to Jill and Scot, the service managers, to tell them the problems I was having with their service advisor. By that time, I was very angry and very stressed thinking that maybe there was more wrong with my van . Until Mercedes fixes the problem they seem to have with keeping their customers informed I do not recommend this place. Unfortunately it is the only place in Tucson to service my Mercedes. More

Outstanding Service My deep appreciation and gratitude to Jill and Mark Schofield for arranging the speedy repair on my car and working me in on a very short notice. The My deep appreciation and gratitude to Jill and Mark Schofield for arranging the speedy repair on my car and working me in on a very short notice. They were both very courteous and professional and deserve a special thanks for a job well done. Thank you, H. Stanisch More

As always I was completely satisfied with all the attention I have 2 Mercedes both of which were serviced by your facility since I moved here 6/11.Completely satisfied to date. Worked with Rich Van Sickle and D I have 2 Mercedes both of which were serviced by your facility since I moved here 6/11.Completely satisfied to date. Worked with Rich Van Sickle and David Layton. More

Service Support Excellent service experience from time I arrived, process of getting courtesy car and on time pick pick-up after service. The car was washed, value ad Excellent service experience from time I arrived, process of getting courtesy car and on time pick pick-up after service. The car was washed, value added in my opinion. Great job Steve to you and your great service department. Job extremely well done. More

Customer Appreciation / Customer Service I want to let people know about Mercedes Benz customer service and customer appreciation. Adrian Schumacher helped me with my whole process of purchas I want to let people know about Mercedes Benz customer service and customer appreciation. Adrian Schumacher helped me with my whole process of purchasing my car of my dreams. He was absolutely amazing, helpful to no end . His response to my questions an concerns after the fact are 100% plus customer service. I would recommend him any day. John Hornbeck has sent me e- mails and letters thanking me for purchasing a Mercedes Benz. Always felt he was in my corner. With all the gifts an letters and e-mails I have received showing me customer appreciation, I really do feel like part of the Mercedes family. If you want an amazing car , with amazing customer service, and customer appreciation purchase a Mercedes Benz. More

Above and Beyond I would like to give the utmost praise to Victor in parts for the superb customer service provided. He took care of a lost key situation which wasn't I would like to give the utmost praise to Victor in parts for the superb customer service provided. He took care of a lost key situation which wasn't as easy as just ordering a new key. He was in constant contact and was very reassuring that we would be able to get my problem resolved which it did. MB of Tucson is lucky to have someone of Victors quality and experience working for them, More

Mark is a down to earth guy! Took my Mercedes in for cosmetic damage in the interior of the vehicle. Mark made things happen, getting my problem solved with expertise. Thank you M Took my Mercedes in for cosmetic damage in the interior of the vehicle. Mark made things happen, getting my problem solved with expertise. Thank you Mark More

3500 RV Sprinter Oil Change It took exactly one hour and the cost was reasonable for a vehicle that needs 13+ quarts of oil. The waiting area is awesome! 2017 Forester Motor Home It took exactly one hour and the cost was reasonable for a vehicle that needs 13+ quarts of oil. The waiting area is awesome! 2017 Forester Motor Home More