Mercedes-Benz of Temecula

Tires rotated incorrectly Came in for prepaid service, my tires were rotated incorrectly due to the staggered sizes. My wife drove the vehicle and complained about a noise comi Came in for prepaid service, my tires were rotated incorrectly due to the staggered sizes. My wife drove the vehicle and complained about a noise coming from underneath the vehicle. i drove the vehicle and confirmed the noise. I checked the tire and noticed the tires were rotated incorrectly. Took vehicle back the following day to correct the issue. My wait time was longer than expected but. America from service saw i was waiting and took care of me. More

Over the top sales and service! For a committed customer the experience is a breeze due to the fact that the team at MB Temecula dealership is showing the highest level of profession For a committed customer the experience is a breeze due to the fact that the team at MB Temecula dealership is showing the highest level of professionalism. I am a repeat customer for a multitude of reasons but first and foremost is the good vibe that everyone here seem to convey to everyone that stops by this dealership. Lots of thanks to Lauren Rose, Bob Crabtree, Javier Suguimizu, Reza Nejad More

Too Slow I had an appointment and they said 2 to 3 hours and it took 6 hours. I wish I would have been told checking out an electrical issue would take 3 extra I had an appointment and they said 2 to 3 hours and it took 6 hours. I wish I would have been told checking out an electrical issue would take 3 extra hours. In that case I would not have had them look at it. More

Great Dealer Excellent service experience and I was provided a complimentary loaner. Always made me feel welcome like a family member, always ready with a bottle o Excellent service experience and I was provided a complimentary loaner. Always made me feel welcome like a family member, always ready with a bottle of water. More

Professional, courteous, On time. My C300 running was running rough no codes. I Dropped off car, got diagnosis, car needed piston replaced and fuel injectors. Week later car repaired My C300 running was running rough no codes. I Dropped off car, got diagnosis, car needed piston replaced and fuel injectors. Week later car repaired and delivered zero issues. Phenomenal service. I was always informed of the progress and if there were going to be any delays. I have to say when I found out that the piston was needing replacement I figured MB would do a motor swap. When I found out MB would rebuild I was a little disappointed, I have been in this situation before with another car brand and it was a nightmare, upon delivery new noises, car never ran the same, leaking, having to go back multiple times and I was without a car for weeks to months, With MB I made online appointment, Jose Hernandez wrote up ticket and informed me about everything, set me up with a loaner and told me not to worry. I immediately contacted Jackie and Rami and Devon and had them start looking for another car for me due to my low confidence in the repair that was going to be done. that team did exactly what I asked, but also told me I should really keep my car there will be no problems and If there is it will be taken care of. Well I took their advice my car was delivered to me and there have been absolutely zero problems with my car. I cannot say enough about the service, sales, parts all the MB Temecula team that had to deal with me and yes I will tell you I am not the easiest customer to deal with, isn't that right Jackie, Jose, Rami and Devon!! You are all Professionals and because of your Professionalism, loyalty and service I am now and forever will be a MB owner for Life. Thank you all. Antonio Baca More

Oustanding customer service Sam apologized for the service advisor not available for my 6:20 AM service appointment. I was kind of disappointed prior to his conversation to me bu Sam apologized for the service advisor not available for my 6:20 AM service appointment. I was kind of disappointed prior to his conversation to me but he was very customer oriented, very professional in listening to my service needs and was very helpful. This was my first service appointment to your dealership and will be forever your loyal customer due to this great experience with Sam. Thank you! More

Great service and completed timely Great service and my car was completed in a timely manner. Decided to try this location after being disappointed in the way I was treated at the River Great service and my car was completed in a timely manner. Decided to try this location after being disappointed in the way I was treated at the Riverside location. More

Great customer service Our experiences with this dealer is always pleasant. We go to one guy, Sam. Great customer service and we are always happy to deal with Sam. I tried t Our experiences with this dealer is always pleasant. We go to one guy, Sam. Great customer service and we are always happy to deal with Sam. I tried to reserve an appointment with another provider and thought I was going to get a divorce. We love working with Sam and he is the reason we only go to this dealership. More

Sprinter Van Fixed and Back on the Road ! We have gone to several So Cal Mercedes Dealerships for Service on our Sprinters. Temecula has been the most efficient and timely on work we needed do We have gone to several So Cal Mercedes Dealerships for Service on our Sprinters. Temecula has been the most efficient and timely on work we needed done , regardless of if I had time to plan or a check engine came on and I needed it fixed right away for a Job. Really Appreciate it~! More

I needed to fix my Bluetooth issue , but they couldn’t do anything about! I think I have to try another location. Jose was nice.. , but they couldn’t do anything about! I think I have to try another location. Jose was nice.. More