Mercedes-Benz of Temecula

Great experience Lauren Rose in the Sprinter division was extremely knowledgeable and professional. The pricing and service were very good. I would definitely recommen Lauren Rose in the Sprinter division was extremely knowledgeable and professional. The pricing and service were very good. I would definitely recommend working with her. More

Not the best The great service is why I bring my car here, I can pay a lot less any where else but this visit was not a good one. The service that was done was goo The great service is why I bring my car here, I can pay a lot less any where else but this visit was not a good one. The service that was done was good as always but the customer service is definitely not the same, the people behind the service desk very unprofessional carrying on personal conversations and there was an older gentleman sitting back there on his phone. I was told to go outside and wait for valet after I paid to get my car there was no one there for about 10 minutes it was HOT out, I went inside to ask if they knew where valet attendant was and I was ignored, then a lady was passing by and the older gentleman on his phone told her she’s looking for valet not actually acknowledging me. Once valet was found he didn’t bring the car to me, he walked me there then the car was locked so we walked back then he said go back again the key is inside which made no sense since the car was locked I walked back only to wait again while he went inside to look for my key he came back and said you can drive it out of the spot right? I was annoyed but made no big deal about because did I mention it was HOT? On top of that I was with my 8yr old daughter, yes she was out there waiting in the heat with me while your employees got their stuff together. I will definitely think twice before I bring my car again. More

Great Service I came in with a couple different issues and in no time my service provider Reza got my maintenance scheduled and got me a ride home. He made me feel I came in with a couple different issues and in no time my service provider Reza got my maintenance scheduled and got me a ride home. He made me feel like he really cared about my needs as a customer and went out of his way to take care of me. I highly recommend working with Reza if you get the chance. More

Excellent customer service! This is the second time that I have purchased a vehicle from Mercedes-Benz and I was very satisfied with how they treated me and the customer servic This is the second time that I have purchased a vehicle from Mercedes-Benz and I was very satisfied with how they treated me and the customer service was exceptional. Bob Crabtree and Andre did a great job and making sure that I was taken care of. Will purchase for Mercedes-Benz again in the future 👍 More

Great service , our car was done on the time promosed by our advisor, gave us a detailed description on what they did with our car. , our car was done on the time promosed by our advisor, gave us a detailed description on what they did with our car. More

Excellent service, car looks and drives great now! Sam LaFoca was great! Very personable, great service and kept me up to date with what was going on with my car. Brought my SUV in for service due to r Sam LaFoca was great! Very personable, great service and kept me up to date with what was going on with my car. Brought my SUV in for service due to rat damage, and it was repaired and drives great now. Also had a detail and car looks brand new! very happy! More

Always pleasant Took my car in for a minor repair. Great customer service as all my concerns were quickly dealt with. I will continue to take my car there for service Took my car in for a minor repair. Great customer service as all my concerns were quickly dealt with. I will continue to take my car there for service. More

Schedule A service 2018 MB C-300 The intake of the car went very smoothly with Samuel Lafoca quickly and efficiently explaining what service would be done. Returning the car was a li The intake of the car went very smoothly with Samuel Lafoca quickly and efficiently explaining what service would be done. Returning the car was a little exasperating. Sam called us when the car was ready and the service was completed with 15 minutes of Sam’s estimation. We needed a ride to the clinic and the Uber process took about 3 hours. This was frustrating. Sam filled our gas tank which was appreciated but I feel the Uber process should could be better. More

Good service you can count on I own a Mercedes due to the simple fact that you get what you pay for. The service is always friendly and the loaner vehicle is a necessity so that m I own a Mercedes due to the simple fact that you get what you pay for. The service is always friendly and the loaner vehicle is a necessity so that my life can continue with minimal inconveniences. The reason for the 4 stars instead of 5 is that in the calls that I have have made to the service department they were extremely delayed in responding to me. I can appreciate that the representatives are very busy and there is a text message option but sometimes I need to voice my concerns to an actual human. I will bring my car back and recommend this location to friends. Unfortunately the following day after service the check engine light came on which is extremely frustrating and inconvenient, not to mention expensive considering the last payment I just made. More

TRUTH & HONESTY IS A REALITY AT FLETCHER JONES Phil Carreon, Service Manager Fletcher Jones Murrieta does not mix words when it comes to responsible and fair dealings with Mercedes customers. I am Phil Carreon, Service Manager Fletcher Jones Murrieta does not mix words when it comes to responsible and fair dealings with Mercedes customers. I am 82 years old and whether you are dealing with their Newport Beach property or Murrieta, I have found them to be trustworthy, fair is business dealings and a great investment when problems occur. More