Mercedes-Benz of Temecula

Poor communication, dropped the ball, poor follow up Service ordered the wrong tires for my car which we discussed which ones were correct speed rating and this delayed my service. Has happened before. I Service ordered the wrong tires for my car which we discussed which ones were correct speed rating and this delayed my service. Has happened before. I Reported strange sound coming from steering wheel and asked it be looked at - no feedback on this issue or investigation of issue. Poor communication on when I would get car back - never given estimate on when it would be done. Service Waited until very end of the day after my car had been at dealer since 9 am that they had ordered the wrong tires. More

Great customer service experience! Mercedes Temecula always goes above and beyond to accommodate my needs. Reza always makes sure I have a loaner vehicle to accommodate my size family, Mercedes Temecula always goes above and beyond to accommodate my needs. Reza always makes sure I have a loaner vehicle to accommodate my size family, he takes care of any repairs, and overall I can tell he cares. The rest of the staff, including the cashier, coffee bar, and even the sales team is always super friendly; even starting conversations and entertaining my young son. They always make my experience enjoyable, and I appreciate that. More

Timely Texas was very helpful and not there to just sale. Service was done in a timely manner and by all appearances and driving the vehicle work was done c Texas was very helpful and not there to just sale. Service was done in a timely manner and by all appearances and driving the vehicle work was done correctly More

Top Gun As usual, without hesitation, the dealership swoops in with service, parts, etc., to save the day. It's a bird, it's a plane, no---its Mercedes my fr As usual, without hesitation, the dealership swoops in with service, parts, etc., to save the day. It's a bird, it's a plane, no---its Mercedes my friends. More

Seat Belt Tensioner GLC300 After 3 visits seat belts are fixed, Yeah. 1st visit Tech found no problems, talked with service Manager “Mick” retested with Mick in my car and seat After 3 visits seat belts are fixed, Yeah. 1st visit Tech found no problems, talked with service Manager “Mick” retested with Mick in my car and seat belt failed. Mick would have service writer order parts, I called asked about parts (1 1/2 weeks later no call from Dealer) parts are in and appointment was scheduled. 2nd visit checked in waited and was told wrong parts and rescheduled. 3rd visit correct parts were in and 4 1/2 hours my Car was repaired Thanks to Elizabeth Celiceo for her determination and courtesy. . More

Excellent This dealer is always excellent. I have owned many Mercedes for more than 50 years and had the good fortune to have mostly good dealers. However, the This dealer is always excellent. I have owned many Mercedes for more than 50 years and had the good fortune to have mostly good dealers. However, the Temecula dealer is the best. They are courteous, knowledgeable, have excellent mechanics and quick, dependable service at a very reasonable price. More

THE BEST! Even if I'm just in for service, I'm greeted by management, and on this visit, the dealer principal, who introduced himself and was genuinely interest Even if I'm just in for service, I'm greeted by management, and on this visit, the dealer principal, who introduced himself and was genuinely interested in feedback. This store is committed to creating the best experience for their customers. More

Temecula Mercedes Benz dealership is on POINT! Everyone was professional from beginning to end. Staff made me and the family feel at home. I did not feel as if I was pushed to purchase a vehicle. I Everyone was professional from beginning to end. Staff made me and the family feel at home. I did not feel as if I was pushed to purchase a vehicle. I was simply given options. More

My New Mercedes-Benz Amazing car buying experience. We came in the dealership expecting to spend hours negotiating and signing papers. We were surprised by Alex Aftahi’s a Amazing car buying experience. We came in the dealership expecting to spend hours negotiating and signing papers. We were surprised by Alex Aftahi’s approach and ease in transaction. In and out in 1 hour and 30 min. Love my new car. More

Miss my old service rep I miss my old service rep Alvaro, he used to handle all my request efficiently and provide excellent customer service. New rep, Elizabeth did not foll I miss my old service rep Alvaro, he used to handle all my request efficiently and provide excellent customer service. New rep, Elizabeth did not follow through with my requests such as the sticker on the windshield and wasn’t even available to confirm services when I picked up my car the following day. More