Mercedes-Benz of Temecula

New vehicle purchase Great no pressure sales. This dealership maintains a good amount of cars with different interior and comfort options than most others. Everyone was Great no pressure sales. This dealership maintains a good amount of cars with different interior and comfort options than most others. Everyone was very congenial. More

Excellent experience Reza made this a very quick and seamless experience. Gave me a detailed explanation about the b service that was getting done and helped explain some Reza made this a very quick and seamless experience. Gave me a detailed explanation about the b service that was getting done and helped explain some of the future services that I’m going to be getting done on my car. 10/10 highly recommend More

My Specially Ordered Car I just picked up my special ordered car and I couldn’t be happier. Every I expected and more. The team at Mercedes-Benz Temecula make it so easy. I just picked up my special ordered car and I couldn’t be happier. Every I expected and more. The team at Mercedes-Benz Temecula make it so easy. More

Mercedes of Temecula THE EXPERIENCE From the moment you walk in your experience begins for me it started at the door with my welcome greeting then walked into their beautiful showroom to From the moment you walk in your experience begins for me it started at the door with my welcome greeting then walked into their beautiful showroom to meet with my sales representative Andre who was happy to show me the car of my dreams I was so impressed with the knowledge service and attention to detail that Andre , Jackie and everyone I interacted with that I couldn’t ask for anything else this guys don’t raise the bar they are the bar any time you don’t feel like a customer but like family while purchasing or leasing your new vehicle is a great feeling , thank you again for an unforgettable EXPERIENCE and making me part of the family JB More

Great customer service. Q Was a true pro. Great sales from Kyu Yoo. He went the extra mile to help us lease our first Benz. My wife is very pleased. Thanks for being kind and professional. Great sales from Kyu Yoo. He went the extra mile to help us lease our first Benz. My wife is very pleased. Thanks for being kind and professional. More

Always in good hand 👍👍 my advisor Reza always take care of me 👍👍 very Professional & Very Friendly Employees.. very clean building loaner always available & easy check in my advisor Reza always take care of me 👍👍 very Professional & Very Friendly Employees.. very clean building loaner always available & easy check in & check out 👍👍 More

Poor communication, dropped the ball, poor follow up Service ordered the wrong tires for my car which we discussed which ones were correct speed rating and this delayed my service. Has happened before. I Service ordered the wrong tires for my car which we discussed which ones were correct speed rating and this delayed my service. Has happened before. I Reported strange sound coming from steering wheel and asked it be looked at - no feedback on this issue or investigation of issue. Poor communication on when I would get car back - never given estimate on when it would be done. Service Waited until very end of the day after my car had been at dealer since 9 am that they had ordered the wrong tires. More

Great customer service experience! Mercedes Temecula always goes above and beyond to accommodate my needs. Reza always makes sure I have a loaner vehicle to accommodate my size family, Mercedes Temecula always goes above and beyond to accommodate my needs. Reza always makes sure I have a loaner vehicle to accommodate my size family, he takes care of any repairs, and overall I can tell he cares. The rest of the staff, including the cashier, coffee bar, and even the sales team is always super friendly; even starting conversations and entertaining my young son. They always make my experience enjoyable, and I appreciate that. More

Top Gun As usual, without hesitation, the dealership swoops in with service, parts, etc., to save the day. It's a bird, it's a plane, no---its Mercedes my fr As usual, without hesitation, the dealership swoops in with service, parts, etc., to save the day. It's a bird, it's a plane, no---its Mercedes my friends. More

Seat Belt Tensioner GLC300 After 3 visits seat belts are fixed, Yeah. 1st visit Tech found no problems, talked with service Manager “Mick” retested with Mick in my car and seat After 3 visits seat belts are fixed, Yeah. 1st visit Tech found no problems, talked with service Manager “Mick” retested with Mick in my car and seat belt failed. Mick would have service writer order parts, I called asked about parts (1 1/2 weeks later no call from Dealer) parts are in and appointment was scheduled. 2nd visit checked in waited and was told wrong parts and rescheduled. 3rd visit correct parts were in and 4 1/2 hours my Car was repaired Thanks to Elizabeth Celiceo for her determination and courtesy. . More