Mercedes-Benz of Temecula

Reza is always courteous and helpful. I was pleased at the prompt calls and that my spouse and I were both reaced out to. It eas not a call and dine. There was effort. I was pleased at the prompt calls and that my spouse and I were both reaced out to. It eas not a call and dine. There was effort. More

Tried to rip me off, then left work incomplete. I had a small fuel leak and took my Sprinter to the dealership to have the supply hose to the fuel filter replaced. After I got home I was told it wou I had a small fuel leak and took my Sprinter to the dealership to have the supply hose to the fuel filter replaced. After I got home I was told it would be over $390 and wouldn’t be done until the next day. Initially, the service advisor told me it was bulk fuel line (you know, the $1.50/foot stuff). I protested that the cost seemed exorbitant for a simple bulk fuel line already in plain sight, but they already had my van and I needed it fixed. He corrected himself and said it was actually not bulk hose, but a replacement part. I said ok and hung up. The more I thought about it, the more ripped off I felt, so I texted him and said I wanted them to retain the old hose: I wanted proof. Within minutes he called and said that he had talked to the service tech and it would actually be just under $200 and would be done within the hour. It ended up being a $47 pre-formed fuel line and enough labor to total $197. Had I not made a stink about wanting to see the hose, I believe they would have just charged me the original $390+. Then the following morning I took the van to a smog shop for a smog test and the tech showed me that the upper radiator hose was bent in an odd way and kinked. It was also just millimeters from contacting the rotating fan blades. The dealership service tech had removed the radiator hose retention bracket and stuffed the hose down out of the way in order to replace the fuel line. Then he forgot to unkink it and put it back in the proper location with the retention bracket. I wonder what he thought about having a spare screw when he was done. I won’t be visiting Temecula Mercedes-Benz again. More

Awesome customer service I very happy with the service and staff, they were courteous and friendly. I would highly recommend their dealership and service center to all who wa I very happy with the service and staff, they were courteous and friendly. I would highly recommend their dealership and service center to all who want excellent workmanship; with no hassle! More

Great buying experience Omar is great! We've gotten to know one another since my first purchase a few years ago. He does all he can to solidify a great deal and satisfy the c Omar is great! We've gotten to know one another since my first purchase a few years ago. He does all he can to solidify a great deal and satisfy the customer. I have had a few issues with the service department. Read your contracts and do not rely on them to tell you what is or is not covered - at the time of purchase and at the time of service. More

Mercedes Benz Gene was awesome, we have never had a more pleasurable experience buying a vehicle thank you for all of your hard work very appropriated, The Carr’s Gene was awesome, we have never had a more pleasurable experience buying a vehicle thank you for all of your hard work very appropriated, The Carr’s More