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Mercedes-Benz of Temecula
Temecula, CA
1,356 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,356 reviews
December 11, 2019
Exceptional customer service We have used the Mercedes-Benz of Temecula since they opened, and have always been exceptionally pleased with their service of our 2014 ML350. We rec We have used the Mercedes-Benz of Temecula since they opened, and have always been exceptionally pleased with their service of our 2014 ML350. We recently took our car in for its A9 service, and mentioned that the "check engine" light had been on intermittently for quite a while for no apparent reason. Jose Hernandez, our service advisor, was determined to get to the bottom of the issue, and managed to persuade M-B to do a lengthy and costly diagnostic process of determining the cause at no cost to us. Jose was terrific throughout the time they had the car, keeping us informed of the progress made, parts ordered, etc. We were extremely grateful for his attention to our service. More
by ltwaters
Employees Worked With
Jose Hernandez
December 10, 2019
Had a great experience Reza did a great keep me informed when my vehicle would b ready. My car was finished within the estimated time I was given. I received my car very cle Reza did a great keep me informed when my vehicle would b ready. My car was finished within the estimated time I was given. I received my car very clean and the service department did a great job. More
by Adrsanch
Verified CustomerEmployees Worked With
Reza Nejad
December 10, 2019
Warranty work completed in a timely manner MB Temecula did an outstanding job inducting & completing warranty maintenance in a timely manner. Samuel Lafoca set up maintenance & handled entire p MB Temecula did an outstanding job inducting & completing warranty maintenance in a timely manner. Samuel Lafoca set up maintenance & handled entire process professionally and efficiently. I highly recommended this dealership for all of your MB service needs. More
by METALSMITH87
Employees Worked With
Samuel Lafoca
December 10, 2019
Great customer service Jose Hernandez was everything I expected from Mercedes! As a sommelier, hospitality comes first and he clearly showed he knew the difference between Jose Hernandez was everything I expected from Mercedes! As a sommelier, hospitality comes first and he clearly showed he knew the difference between service and hospitality. The car wash though has been disappointing both times. I understand it’s complimentary but a little attention to detail would be nice. Glass was wet/ water spotted including mirrors. Behind the door handles are covered in dirt still. More
by SALO
Employees Worked With
Jose Hernandez
December 08, 2019
Follow up opportunities Follow up is an opportunity with the staff. I called several times and had to wait several days just to get an update on my car service. I ended up ha Follow up is an opportunity with the staff. I called several times and had to wait several days just to get an update on my car service. I ended up having to drive in just to get an update which is unacceptable. That being said the service is great and once I got my car back it was done 100% correctly. More
by trevonwilliams03
Employees Worked With
Samuel Lafoca, Reza Nejad
December 08, 2019
The staff in sales and staff in service were beyond exceptional. They treated me with the upmost respect and I felt like family. Will continue to go to the Temecula location. 100% better than Riverside exceptional. They treated me with the upmost respect and I felt like family. Will continue to go to the Temecula location. 100% better than Riverside location. More
by Lickmepop2
Employees Worked With
Upper management , Lee Kenniston, Jacqueline Nasser , Wayne Molter, Sandra Rabie
December 06, 2019
The best or nothing! We had a great time choosing our next car, and our sales agent, Mr Joe O’Brien was very patient and accommodating. Best service ever! We had a great time choosing our next car, and our sales agent, Mr Joe O’Brien was very patient and accommodating. Best service ever! More
by Vladimir
Employees Worked With
Jacqueline Nasser , Wayne Molter, Joe O'Brien
December 06, 2019
No problem dropping off vehicle & coming back to pick it up. I received both parts and service with a smile and in a very timely manor. As always. I believe the service department personnel are courteous & very I received both parts and service with a smile and in a very timely manor. As always. I believe the service department personnel are courteous & very skillful at solving mechanical problems to the customer's satisfaction. More
by donjuandouroux
Employees Worked With
Manny Henshaw, Gary Casey, Cesar Falcon, Jacqueline Nasser , Javier Suguimizu, Elizabeth Celiceo, Whittany Robinson
December 06, 2019
Rating Since I bought my 2018 LGA/250 from another car dealer I noticed Couple of problem. When I called your dealership the staff were extremely responsive Since I bought my 2018 LGA/250 from another car dealer I noticed Couple of problem. When I called your dealership the staff were extremely responsive And helpful. I briefly the can twice and every time the repair were done at no cost under the 4 year warranty. More
by GEDDOALI
Employees Worked With
Sandra Rabie
December 05, 2019
Service done fast and right. Manny was very helpfull and had a smile on his face. He was very easy to work with and look forward to working with him again! Also, Zach in the pa Manny was very helpfull and had a smile on his face. He was very easy to work with and look forward to working with him again! Also, Zach in the parts department was very helpfull in getting my second key ordered and followed up with me every step of the way! More
by Joan&Tom
Employees Worked With
Manny Henshaw, Zach Westbrook
