Mercedes-Benz of Temecula

Sam always goes above and beyond to make sure that your needs are always met. It is a nice feeling to have someone in your corner! needs are always met. It is a nice feeling to have someone in your corner! More

I’m not happy with the service department I’ve taken my van 3 times for the same problem and they have had me drive around with a tech to diagnose the van problem. None of my previous Mercedes have gave me van 3 times for the same problem and they have had me drive around with a tech to diagnose the van problem. None of my previous Mercedes have gave me problems and if they did the service department fixed it. If I drove an S550 they would not make me drive around wasting my day trying to fix my the problem I’m very unhappy !!!! More

Service Department Overall service was great and easy, however with that said, I was disappointed trying to set up my service appointment. I called one afternoon look Overall service was great and easy, however with that said, I was disappointed trying to set up my service appointment. I called one afternoon looking to set up an appointment for my vehicle, the operator put me on hold for a while then came back on and shared that there was no service person available to set up that appointment and that she would leave a message and have someone call me back. A day later I had to call back, I never received a call back to set up the appointment. The service and attention I have received in the past has always been outstanding, so this one one aspect was disappointing. More

Mercedes was amazing. They got me in really quick and took care of me. I dealt with Jose and he was amazing and made sure I was taken care of. Love Mercedes and will always purchase from them in the futu took care of me. I dealt with Jose and he was amazing and made sure I was taken care of. Love Mercedes and will always purchase from them in the future ! More

Wow lack of communication now that I’ve bought can’t get someone to call me back. Also cashed my check early. Horrible Post experience ! someone to call me back. Also cashed my check early. Horrible Post experience ! More

Sam at Mercedes Benz and Phil the manager are very helpful and took care of all my needs and was very efficient on the repairs. I would recommend Service to anyone. Thank you Mike Creech. helpful and took care of all my needs and was very efficient on the repairs. I would recommend Service to anyone. Thank you Mike Creech. More

Very happy with the service I had received they finished the job sooner then expected. They gave me a 2:00 appointment which worked for me the job sooner then expected. They gave me a 2:00 appointment which worked for me More

I was a little disappointed that my car needed an air filter and if someone would’ve called and let me know I probably would’ve had them go ahead and do it with the service but now I have to take it some filter and if someone would’ve called and let me know I probably would’ve had them go ahead and do it with the service but now I have to take it somewhere else and have it done. Other than that my service was fine. More

Exceptional service Everyone is courteous and friendly Manny Henshaw is knowledgeable and understands what it means to provide exceptional customer service. He is alwa Everyone is courteous and friendly Manny Henshaw is knowledgeable and understands what it means to provide exceptional customer service. He is always honest and I trust his recommendations for my vehicle. More

Sam took good care of me. Helpful attentive staff. Nice facilities. Good services. Wait times are longer than when it was under Fletcher Jones management, but overall good experience. facilities. Good services. Wait times are longer than when it was under Fletcher Jones management, but overall good experience. More