Mercedes-Benz of Temecula

Neil Sorenson was fantastic. He was incredibly knowledgeable, helpful and kind. He took his time to explain the perks of every car and once I decided, he spent time to show me how all the new tech knowledgeable, helpful and kind. He took his time to explain the perks of every car and once I decided, he spent time to show me how all the new technology worked. I absolutely love my car and enjoy driving it every day. I have referred all my family and friends to him. Thank you so much, Neil! More

Neil was Wonderful! He treated me fairly , was honest and very knowledgeable . He showed me a beautiful car and I’m very happy with my experience and purchase. Will definitely buy from Neil again 👍 very knowledgeable . He showed me a beautiful car and I’m very happy with my experience and purchase. Will definitely buy from Neil again 👍 More

I have purchased over 10 Mercedes in my lifetime all at Walter's in Riverside. This year due to the fantastic service and follow through I purchased my new GLE from Temecula. Great job, I'm a happy cust Walter's in Riverside. This year due to the fantastic service and follow through I purchased my new GLE from Temecula. Great job, I'm a happy customer. More

On February 27, 2021, I visited Mercedes Benz of Temecula with intent to purchase a 2020 BMW X5 (initially advertised at price $57,888 and upon my inquiry submission the price was increased to $58,888). Whe with intent to purchase a 2020 BMW X5 (initially advertised at price $57,888 and upon my inquiry submission the price was increased to $58,888). When I visited the dealership on February 27th, I was assisted by Frank Aftahi who apparently passed my contact info to Alex Aftahi who took over on February 28th the process of purchasing of my next vehicle. At a point during the process I was unsure who I am working with since multiple people from the dealership were texting me with conflicting and confusing info about the vehicle. During my interaction (by phone and by text), Alex Aftahi demonstrated zero credibility. He changed the price of the vehicle 3 times in one hour (from $57,500 to $59,888). In my view, the dealership utilizes a ‘’fishing’’ strategy by advertising attractive prices and upon commitment by prospective buyer increases the price few thousand dollars. This may explain the fact that the dealership was unwilling to provide me with a written buyer’s order with price breakdown. They demanded me to personally visit the dealership which is in contrary with the COVID 19 remote purchase options that the dealership offers on its website. I felt completely insulted as a prospective customer. This has been a very unpleasant experience and a total waste of my time. I am really interested to know how the dealership management tolerates such a poor business conduct and unethical practices. I would not recommend this dealership to no one! Sincerely, V More