Mercedes-Benz of Temecula

They made everything really easy . I pretty much showed up , signed paperwork and drove away . I will definitely purchase here again and recommend them to friends and family . up , signed paperwork and drove away . I will definitely purchase here again and recommend them to friends and family . More

All other dealerships must look up to this one. You're at the highest level. You cannot beat the service at this dealership. Enough said... the highest level. You cannot beat the service at this dealership. Enough said... More

The service department is always nice and helpful. I wish they would have loaner cars available when that is something that is said is available when you purchase a vehicle from them as part of the “preferre they would have loaner cars available when that is something that is said is available when you purchase a vehicle from them as part of the “preferred package”. More

Reza is a great on costumer service he always answer our questions and contact us to inform us every step on our vehicle, on the past we had different person to help us unfortunately he never replied or tak questions and contact us to inform us every step on our vehicle, on the past we had different person to help us unfortunately he never replied or take the time to answer our message More

Sadly, service has really dropped. Can’t seem to keep service reps. Support staff are better, desk and carport. Service manager is not the best. Scheduled service for schedule A either missed or caused service reps. Support staff are better, desk and carport. Service manager is not the best. Scheduled service for schedule A either missed or caused a serious problem, costing a lot of money. Won’t be back. More

Great service! Very efficient.... Phil has his crew on point! I appreciate everyone involved... Darrel the courtesy driver deserves a shout out too! Aaron Johnson point! I appreciate everyone involved... Darrel the courtesy driver deserves a shout out too! Aaron Johnson More

Service representative, Sam Lafoca, was professional, friendly, helpful, and provided excellent service. It is a pleasure working with him and Mercedes Benz Temecula. Sam is a superb representative. friendly, helpful, and provided excellent service. It is a pleasure working with him and Mercedes Benz Temecula. Sam is a superb representative. More

EXCEPTIONAL SERVICE SERVICE WAS DONE QUICKLY THOUGHT I WOULD HAVE TO RENT A CAR, HOWEVER, NOT THE CASE, ISSUE WAS TAKEN CAR CARE OF IMMEDIATELY.AND ENJOYED THE WAIT! SERVICE WAS DONE QUICKLY THOUGHT I WOULD HAVE TO RENT A CAR, HOWEVER, NOT THE CASE, ISSUE WAS TAKEN CAR CARE OF IMMEDIATELY.AND ENJOYED THE WAIT! More

Unprofessional and Bad Service When I took my brand new Sprinter in for check up on the strong fuel smell, the first service adviser told me " that's nothing, it's normal, just the When I took my brand new Sprinter in for check up on the strong fuel smell, the first service adviser told me " that's nothing, it's normal, just the new car smell". dismissed my request on the spot. Actually was two fuel leaks were found on my second time trip to the dealer with another adviser. The outside mirror cover was discolored and paint was all peeled off, the first adviser told me all he can do is to send the van to detailing to have it cleaned. I told him it's a brand new van and should be under warranty to have it replaced. He told me he can't do that. What a joke. Furthermore, it took over 30 minutes for this first service adviser to come talk to me. Super disappointing to get such bad service experience at a very nice dealership. More

Service is very slow. For same reason this dealership treats the waiting area/lobby as a resort. Most people don’t want to hand around to drink coffee. We just want an efficient service in and out quick. treats the waiting area/lobby as a resort. Most people don’t want to hand around to drink coffee. We just want an efficient service in and out quick. Time is the luxury item, not a bottle of water More