Mercedes-Benz of Temecula

Best car buying experience ever! My wife and I were in search of a Mercedes C class and decided to give the new Fletcher Jones Temecula dealership a try. We are so glad we did! Upon a My wife and I were in search of a Mercedes C class and decided to give the new Fletcher Jones Temecula dealership a try. We are so glad we did! Upon arrival we were greeted by Peter Michael and were treated like we were family members. He was very helpful, knowledgable and made us feel very comfortable and welcomed. We test drove a pre-owned platinum certified 2011 C300, and let me tell you, this car was flawless. We we very impressed with the car and decided to sit down and talk some numbers. Peter took down all the necessary information and then introduced us to the sales manager, Vincent who was one of the friendliest and most personable people I have ever met. At no time did he ever make my wife or I feel pressured or uncomfortable while discussing our options. We got a great deal and are so happy to be part of the Fletcher Jones family! Thank you Peter and Vincent!!!! By the way, this new dealership is a structural work of art that blew us away. There are flat screen televisions everywhere, several customer lounge areas, a restaurant, a garage every man dreams of and a beautiful building as well. All we can say is wow!!!!! More

Amazing service I was beyond impressed with the service I received today. They treated myself and my five year old with so much class. It felt as we were walking into I was beyond impressed with the service I received today. They treated myself and my five year old with so much class. It felt as we were walking into the ritz Carlton. Doors were open to us, chairs were pulled for us. Exceptional customer service. First class service all the way. I will be bringing my Mercedes to be service here from now on... More

Great Service Our Service Rep, Ramon was exceptional. He made sure that our vehicle was properly serviced. Our dashboard turned out perfect turning it back to fac Our Service Rep, Ramon was exceptional. He made sure that our vehicle was properly serviced. Our dashboard turned out perfect turning it back to factory specs. I, unfortunately, had a car wash put an oil put on it and it was terrible. Now it looks like new again even though my car is a 2003 SLK320. Thanks Ramon and the service techs that worked on my car!!! More

A service on SL550 I made a service appointment the first day Mercedes-Benz of Temecula opened its doors for service. My experience was everything I hoped it would be f I made a service appointment the first day Mercedes-Benz of Temecula opened its doors for service. My experience was everything I hoped it would be from the time I arrived for my appointment to picking up my vehicle the same afternoon. Alvaro kept me informed during the process, took care of the issues I was having, bad second battery and A-Service due, and made sure my vehicle was cleaned when I picked it up. Alvaro also made sure my assigned loaner car was fueled and ready to drive. Very pleasant experience. The Service Manager, Sam, even showed up and introduced himself. The attendant on the drive upon arrival for service knew my name, and was very helpful, even showing me to the coffee bar. My wife and I have purchased five Mercedes-Benz vehicles from Fletcher Jones; one in Orange County and four in Las Vegas. We have always been treated professionally and courteously by the staff members in all categories at Fletcher Jones, regardless of dealer location. Now that the new dealer opened near our new home in Murrieta, we are more than happy to continue doing business with Fletcher Jones Mercedes-Benz. Keep up the outstanding customer service we've come to know, and thank you! More

Very happy with the service department It was quick and easy experience. Happy to have Mercedes-Benz in Temecula! I would recommend this facility to everyone, no waiting and my car was spa It was quick and easy experience. Happy to have Mercedes-Benz in Temecula! I would recommend this facility to everyone, no waiting and my car was sparkling when I arrived to pick it up! More